Tag Archives: Emirates

Emirates resumes services to Seychelles

Emirates

Emirates airline announced that it will resume passenger services to Seychelles from 01 August, coinciding with the country’s re-opening to international tourists. Operating flights to Seychelles five times a week with a Boeing 777-300ER, Emirates offers travellers convenient access to this popular Indian Ocean holiday destination. In addition, Emirates will increase its services to the Maldives from the current five a week, to six times a week from 04 August to meet customer demand. For travellers in the UAE, Emirates Holidays offers great holiday packages with a selection of choice resorts in the Seychelles and the Maldives. Emirates Holidays has also relaxed its booking policy to offer customers a chance to book a holiday package in advance with only a deposit of AED 199, as well as introduced video appointments, enabling customers to plan ahead and enjoy a stress-free and personalised booking process from the comfort of their own home. With the gradual re-opening of borders over the summer, Emirates has revised its booking policies to offer customers more flexibility and confidence to plan their travel. Customers whose travel plans are disrupted by COVID-19 related flight or travel restrictions, can simply hold on to their ticket which will be valid for 24 months and rebook to fly at a later time; request travel vouchers to offset against future Emirates purchases, or request refunds via an online form on Emirates’ website or via their travel booking agent.Emirates currently serves over 60 destinations in its network, facilitating travel between the Americas, Europe, Africa, the Middle East and the Asia Pacific through a convenient connection in Dubai for customers across the world.

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Emirates launches bespoke portal for travel trade partners

Emirates

Emirates airline rolled out a brand new, state-of-the-art online gateway to serve its travel trade partners around the world. Tailored for each market, and personalised for each partner to cater to their unique business environment and needs, the Emirates Partners Portal is a one-stop shop for travel industry partners to quickly and securely access the full range of information on Emirates’ latest products, services and policies, and obtain technical support. This dynamic platform reshapes the way Emirates delivers information to their trade partner community. The portal also offers a range of functions including self-service tools and support, and in-built automation of business processes, all aimed at delivering efficiency for travel partners, as well as providing transparency and clarity on the status of transactions. Adnan Kazim, Emirates’ Chief Commercial Officer said: “This is a bespoke platform which is unique in the industry, and it allows us to offer a truly personalised experience based on our partners’ profiles and needs. We invested in listening to our agents and partners, and then we built the Emirates Partner Portal to address their needs whether for information, training or technical support. We are grateful for our partnership with trade communities around the world and are excited to engage and support them through this new platform. “Through the Emirates Partner Portal, backed by the expert support of our commercial teams around the world, we aim to offer unmatched flexibility and empower our travel partners so that they can confidently provide even better services to their customers, and help them to fly better with Emirates. This launch comes at an especially critical in our industry, where the need for the most up-to-date travel information is an essential …

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Emirates first airline to offer free cover for COVID-19

Emirates customers can travel with confidence, as the airline will cover medical expenses of up to EUR 150,000 and quarantine costs of EUR 100 per day for 14 days, should they be diagnosed with COVID-19 during their travel, while they are away from home. This cover is provided by the airline, free of cost to its customers. HH Sheikh Ahmed bin Saeed Al Maktoum, Emirates Group Chairman and Chief Executive said, “Under the directive of His Highness Sheikh Mohammed, UAE Vice President and Prime Minister and Ruler of Dubai, Emirates is proud to lead the way in boosting confidence for international travel. We know people are yearning to fly as borders around the world gradually re-open, but they are seeking flexibility and assurances should something unforeseen happen during their travel.” He added, “Emirates has worked hard to put in place measures at every step of the customer journey to mitigate risk of infection, and we have also revamped our booking policies to offer flexibility. We are now taking it to the next level, by being the first in the industry to offer our customers free global cover for COVID-19 medical expenses and quarantine costs should they incur these costs during their travel. It is an investment on our part, but we are putting our customers first, and we believe they will welcome this initiative.” This cover for COVID-19 related medical expenses and quarantine costs is offered by Emirates free of cost to its customers regardless of class of travel or destination. This cover is immediately effective for customers flying on Emirates until 31 October 2020 (first flight to be completed on or before 31 October 2020). It is valid for …

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Emirates to connect 50 cities by August

Emirates

Emirates airline has announced it will resume flights to Geneva (from July 15), Los Angeles (from July 22), Dar es Salaam (from August 1), Prague and Sao Paulo (from August 2), and Boston (from August 15), offering customers even more travel options. This will take the airline’s network to 58 cities by mid-August, including 20 points in Europe and 24 points in the Asia Pacific. Adnan Kazim, Chief Commercial Officer, Emirates said, “We’ve seen an uptick in customer interest and demand since the announcement of Dubai’s re-opening, and also with the increased travel options that we offer as we gradually re-establish our network connectivity. We continue to work closely with all stakeholders to resume flight operations while ensuring that all necessary measures to safeguard the health and safety of our customers and employees are in place.” Emirates customers travelling between the Americas, Europe, Africa, Middle East, and Asia Pacific, can enjoy safe and convenient connections via Emirates’ hub in Dubai. Customers can also stop over or travel to Dubai, as the city has re-opened for international business and leisure visitors.

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Emirates airline adds seven more destinations across EMEA

Emirates will be offering scheduled flights for passengers from seven additional cities in the month of July. These include Khartoum (from July 3), Amman (from July 5), Osaka (from July 7), Narita (from July 8), Athens (from July 15), Larnaca (from July 15) and Rome (July 15). This takes the total number of destinations that Emirates is offering to 48, facilitating additional travel options through a convenient connection in Dubai for customers across the world, while undertaking extensive measures to ensure the health and safety of customers and employees. Customers from Emirates’ network will also now be able to travel to Dubai following the announcement earlier this week that the city will be open for business and leisure visitors from July 7, with new air travel protocols that facilitate travel for UAE citizens, residents and tourists while safeguarding the health and safety of visitors and communities. Customers can book to fly between destinations in the Middle East, Africa, Asia Pacific and Europe or the Americas, through Dubai, as long as they meet travel and immigration entry requirements of their destination country. Health and safety first: Emirates has implemented a comprehensive set of measures at every step of the customer journey to ensure the safety of its customers and employees on the ground and in the air, including the distribution of complimentary hygiene kits containing masks, gloves, hand sanitiser and antibacterial wipes to all customers. For more information on these measures and the services available on each flight.

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Emirates adds flights to 10 more destinations from Dubai

Emirates announced scheduled flights for travellers in 10 more cities: Colombo (from June 20), Sialkot (June 24), Istanbul (from June 25); Auckland, Beirut, Brussels, Hanoi and Ho Chi Minh City (all from July 1); and Barcelona and Washington DC (all from July 15). Emirates’ flights from Sri Lanka, Vietnam and Pakistan, will only carry outbound passengers to the UAE and onward destinations.This will take the total number of Emirates destinations on offer for travellers to 40, providing more options for customers who wish to return home or those travelling for essential purposes. Adnan Kazim, Chief Commercial Officer, Emirates said, “Thanks to the UAE authorities’ support and partnership, Emirates has been able to provide smooth and safe journeys for those who need to travel, and we look forward adding flights to more destinations in the coming weeks. The UAE government’s recent announcement to ease travel for UAE citizens and residents show the thorough approach that our country is taking with regards to resuming economic activities, and as we gradually return to regular services, Emirates’ number one priority will always be the health and safety of our customers, our crew and our communities.” In addition, Emirates will add flights to the following cities in July: London Heathrow, Manchester, Frankfurt, Paris, Zurich, Madrid, Amsterdam, Copenhagen, Dublin, New York JFK, Toronto, Kuala Lumpur, Singapore and Hong Kong.Customers can book to fly between destinations in the Middle East, Asia Pacific and Europe or the Americas, with a convenient connection in Dubai, as long as they meet travel and immigration entry requirements of their destination country. Flight bookings can be made online at emirates.com or via travel agents.

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Emirates resumes flights to Bahrain

Emirates airline is set to operate seven weekly flights from Bahrain to Dubai utilising its Boeing 777-300ER aircraft to carry cargo as well as passengers travelling home or for essential purposes. Customers can also connect safely and efficiently through Dubai to onward Emirates’ destinations, including select cities in Asia Pacific and Europe or the Americas. Travel restrictions remain in place in most countries, customers are reminded to check entry and exit requirements before their journeys, Emirates said. Emirates flight EK839 will depart Dubai at 16:10 pm and arrive in Bahrain at 16:30 pm local time. EK840 will depart Bahrain at 17:50 pm local time and arrive in Dubai at 20:00 pm local time. Flights to and from Bahrain will be available for booking on emirates.com or via travel agents. Health and safety first: Emirates has implemented a comprehensive set of measures at every step of the customer journey to ensure the safety of its customers and employees on the ground and in the air, including the distribution of complimentary hygiene kits containing masks, gloves, hand sanitiser and antibacterial wipes to all customers, said the airline.

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Emirates offers flights to 29 cities, resumes transits through Dubai from June 15

Emirates airline will offer passenger services to 16 more cities on its Boeing 777-300ER aircraft from June 15, following the UAE Federal Government’s announcement to lift restrictions on transit passengers services. With travel restrictions remaining in place in most countries, customers are reminded to check entry and exit requirements before their journeys. Flights to the following cities will be available for booking on emirates.com or via travel agents: Bahrain, Manchester, Zurich, Vienna, Amsterdam, Copenhagen, Dublin, New York JFK, Seoul, Kuala Lumpur, Singapore, Jakarta, Taipei, Hong Kong, Perth and Brisbane. In addition, from June 8 Emirates will offer flights from Karachi, Lahore and Islamabad for travellers from Pakistan who wish to connect onwards to other Emirates destinations. With this latest announcement, Emirates will be offering flights for passengers on the back of its scheduled cargo operations from Dubai to 29 cities, including existing flights to London Heathrow, Frankfurt, Paris, Milan, Madrid, Chicago, Toronto, Sydney, Melbourne and Manila (from 11th June). Customers can book to fly between destinations in the Asia Pacific and Europe or the Americas, with a convenient connection in Dubai, as long as they meet travel and immigration entry requirements of their destination country.Working closely with the UAE authorities, Emirates continues to take a measured and phased approach to flight resumption and rebuilding connections between Dubai and the world. Emirates has implemented a comprehensive set of measures at every step of the customer journey to ensure the safety of its customers and employees on the ground and in the air, including the distribution of complimentary hygiene kits containing masks, gloves, hand sanitiser and antibacterial wipes to all customers.

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Emirates puts customers first in COVID-19 waiver policies

Emirates airline updated its COVID-19 travel waiver policies into one simplified approach for rebooking and refunds on tickets issued in all its global markets, showcasing their customers first approach. Adnan Kazim, Chief Commercial Officer, Emirates said, “The COVID-19 pandemic is unprecedented for everyone, and we’d like to thank our customers and trade partners for their patience, understanding and support as we worked through this period to ensure our policies are not only customer-friendly but also in line with regulatory requirements.We sincerely hope that our customers will choose to rebook and fly with us again at a later time, and that is why we’re offering up to two years validity on their current tickets, or travel vouchers which can be redeemed for any Emirates product or service. Any fees for making a change to the tickets will be waived for tickets issued till May 31, 2020 for travel up to August 31, 2020. However, if they would still like to opt for a refund, we will process that. We would just like to seek our customers’ understanding that refunds will take time as we have a significant backlog to manage.”

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Emirates sets safety standard for customers travelling as it resumes operations

Emirates Airline has unveiled multi-faceted measures for employee and customer care at every step of the travel journey, redefining safety and hygiene standards on board and on the ground. The new measures were implemented with the resumption of regularly scheduled passenger flights to nine destinations. Adel Al Redha, Chief Operating Officer, Emirates said “Emirates is implementing a comprehensive set of measures at every step of the traveller’s journey, to enhance the sanitisation of all touchpoints, and ensure the health and safety of our customers and employees. The risk of catching an infection on an aircraft is already very low, but we have spared no effort in reviewing and redesigning every step, from check-in to disembarkation.” “Every measure implemented is an additional reduction in risk, and taken altogether, our aim is really to make flying as safe as possible. We are working with all the stakeholders in Dubai – including the airport, immigration, health and aviation authorities to implement such measures, and we will continue to review and consult expert advice for any development and changes. We are all aware that we have to adapt to different practices during this pandemic in our day to day activities.” said Redha.

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