Tag Archives: Emirates

Seamless airport transfers by Emirates and Uber partnership

This summer Emirates has partnered with Uber to offer UAE travellers discounted airport transfers  for those who fly Emirates Economy Class Flex Plus and Economy Class Flex. Customers can avail free or discounted airport rides to and from DXB on bookings made until July 31 for travel until August 31, 2019. UAE nationals and residents can now plan ahead and enjoy a seamless end-to-end customer travel experience this summer. Customers who book their travel in Economy Flex Plus can avail two free rides to and from DXB from anywhere in Dubai up to the value of AED 120 per trip. Customers booked in Economy Flex will get 50% off two rides, to and from DXB to anywhere in Dubai up to the value of AED 60 per trip. Passengers can avail the special offers by booking via the Emirates website during the promotional period. Khalid Bel Jaflah,  Divisional Vice President Commercial Operations — UAE and Oman, Emirates, said, “We are very pleased to strengthen our partnership with Uber and extend this popular offer to customers in our home market of Dubai. We remain committed to providing a fantastic customer experience for our customers in the UAE so they can enjoy a seamless journey on the ground and in the air.” Abdellatif Waked, General Manager, Middle East and North Africa for Uber, commented, “At Uber, we’re focused on bringing reliable transportation to the millions of customers we serve everyday, and we are delighted to see our partnership with Emirates extend to serve outbound travellers from Dubai.” The Uber promotion code offer is currently also available for Emirates passengers visiting Dubai from more than 50 global destinations within North America, South America, …

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Emirates to deploy double daily A380 flights to and from Muscat

Emirates is gearing up for a big summer in Muscat with the deployment of double daily A380 flights from July 1. The airline will operate the A380 on EK 862/863 and EK864/865 to and from Muscat International Airport (MCT). Muscat will become Emirates’ shortest scheduled A380 flight, flying a distance of 340 kilometres each way. The new A380 services to Muscat demonstrate the airline’s agile approach to fleet deployment and its commitment to providing an enhanced onboard experience for its passengers. Sheikh Majid Al Mualla, Divisional Senior Vice President Commercial Operations Centre, said, “The introduction of the A380 services to Muscat means more of our customers will have the opportunity to experience our industry-leading products onboard, and will also enhance choice and travel preferences as they plan their journeys. Oman is an important destination for Emirates, and we will continue to look at ways to grow our operations in the market to best serve our customers. We thank Muscat International Airport and the government authorities for their support in making the A380 double daily operations happen.” Sheikh Aimen bin Ahmed Al Hosni, CEO, Oman Airports, said, “From its side, Muscat International Airport has demonstrated its readiness for this extraordinary event, and the arrival of these scheduled flights for this giant aircraft is a gain to prove the large airport capacity to accommodate an aircraft of this size.” The launch of the A380 flights will come exactly one year after the first deployment of a scheduled one-off A380 service that marked 25 years of operations to Oman, and reaffirmed the airport’s infrastructure readiness to handle double-decker operations. The twice daily A380 services will replace EK 862/863 and EK 864/865.

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Emirates headed for busy travel weekend ahead of Eid break

Emirates anticipates a busy weekend ahead of the Eid holiday with heavy traveller volumes to and from Dubai. The busiest time for departures in Terminal 3 will be on May 31 with over 80,000 passengers travelling abroad. Customers are reminded to arrive at the airport at least three hours before their flight departure to avoid any delays. Peak travel is expected to continue until June 3, 2019 with over 309,000 Emirates passengers travelling from Dubai during this period of time. With expected traffic congestion around Terminal 3, and road works continuing to cause traffic delays around main airport highways and roads during this time – Emirates urges customers to build in extra time for their journeys to avoid potential delays. Passengers can physically check in at the airport as early as 24 hours before flight departure, and are requested to check in no later than two hours prior to departure, regardless of class of travel. Customers who check in less than 60 minutes prior to their scheduled flight departure will not be accepted for travel. Customers can also check in online on both their desktops and mobile devices from 48 hours to 90 minutes before flight departure. In addition to online check-in services, Emirates also offers convenient car park check-in facilities. Customers can use these to check in and drop off their luggage. Alternatively, customers heading to Emirates Terminal 3 can choose to drop their luggage at one of the 46 dedicated bag drop counters in Economy Class or separate counters in First Class and Business Class from six hours to 90 minutes prior to departure. Families travelling with small children can use dedicated Family counters in Check in Zone …

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New app in Arabic launched by Emirates

Emirates is the only airline globally to have its mobile app available in 19 languages, including Arabic, English, Traditional and Simplified Chinese, Czech, French, German, Greek, Italian, Japanese, Korean, Portuguese (Brazil & Portugal), Polish, Russian, Spanish, Thai and Turkish. All the features in the Emirates app are now available in Arabic, bringing the total number of languages supported to 19. The Emirates app currently receives an average of 600,000 monthly downloads and allows users to search, book and manage their flights as well as their Emirates Skywards accounts. In recent years, the airline has been using analytical and customer behaviour insights to constantly improve its digital channels. Last financial year, a quarter of all ticket sales were made on its web and mobile channels and over 40% of customers checked-in online for their flights. “We have worked very hard to ensure our customers enjoy the same high-quality Emirates experience in the digital world as they do when enjoying our award-winning physical product and service. Our app has become a useful travel companion for more than 1.5 million travellers a month and it ensures a seamless customer journey on the go. We will continue to invest in mobile to provide an enjoyable customer experience and to make our customers’ travel journey as seamless as possible,” said Alex Knigge, Senior Vice President, Corporate Communications, Marketing and Brand (Digital). Earlier this year, the Emirates app was enhanced with new technology allowing customers to create bespoke playlists of their inflight entertainment ahead of their travel and sync it to their seats once on board, providing a world-class travel experience. The Emirates app is free to download on iOS or Android devices.

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Emirates signs MoUs with three teams from Dubai Future Accelerators programme

Emirates has demonstrated its commitment to fostering innovation in the global aviation industry by signing MoUs with three teams from the sixth cohort of the Dubai Future Accelerators (DFA) programme. The companies, hailing from the USA, Germany and the UK, were selected from the pool of seven participant teams that worked with Emirates through DFA for nine weeks between March and May 2019. The MoUs were signed by Adel Al Redha,  Executive Vice President and Chief Operations Officer, Emirates,  and by representatives from the shortlisted companies — Opinsta (UK), Predapp (Germany) and Verusen (USA). Emirates joined the DFA programme in 2017. In what was a first earlier this year, Emirates and the Dubai Future Foundation announced that all the teams participating in the sixth cohort of the DFA programme would be dedicated to addressing three challenges set forth by Emirates in the domains of B2B procurement, seamless customer experience, and an integrated system for crew duty travel. The teams from Cohort 6 of the DFA programme worked with stakeholders from Emirates to map out requirements, refine their proposals and develop prototype solutions. Opinsta, Predapp and Verusen were chosen based on the fit of their proposed solutions, and broader application and scalability within Emirates. Adel Al Redha said, “Over the course of nine weeks, the interactions between the teams at Emirates as well as the participants of Cohort 6 of the Dubai Future Accelerators programme have resulted in a number of options we can explore to address the challenges we had defined.” Khalfan Belhoul, CEO at Dubai Future Foundation, said, “The MoUs signed today are the outcome of DFA’s offering of an ideal setting for Emirates, the world’s largest international airline, …

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Emirates’ codeshare with Latam Airlines to connect 17 cities

The latest partnership between Emirates and Latam Airlines will connect 17 cities increasing choice, flexibility and ease of connection for Emirates passengers travelling to/from Brazil. Passengers will now be able to connect with 17 cities in Latam’s domestic network covered by the codeshare agreement including Belo Horizonte, Brasília and Foz do Iguaçu. Passengers travelling to/from these cities will now be able to connect seamlessly in São Paulo and Rio de Janeiro with Emirates’ flights to its Dubai hub, which serves over 150 destinations worldwide. The agreement will offer Emirates passengers more choice to travel to/from Brazil with minimum connection times to destinations in Emirates’ global network such as Japan, Australia and India amongst others. Codeshare routes are from/to Sao Paulo (GRU) to Belem (BEL), Belo Horizonte (CNF), Brasilia (BSB),   Campo Grande (CGR), Curitiba (CWB), Florianópolis (FLN), Fortaleza (FOR), Goiânia (GYN), Foz do Iguaçu Falls (IGU), Londrina (LDB), Manaus (MAO), Porto Alegre (POA), Recife (REC), Salvador (SSA), São Luiz (SLZ), Vitória (VIX) and from/to Rio de Janeiro (GIG):  Belém (BEL), Brasília (BSB), Curitiba (CWB),  Fortaleza (FOR), Goiânia (GYN), Iguassu Falls (IGU), Manaus (MAO), Natal (NAT) and Vitoria (VIX). “We’re pleased to establish a partnership with Latam Airlines Brazil providing our passengers with increased choice, flexibility and ease of connection to different cities within Brazil. We continuously invest in providing more benefits to our customers. With our award-winning product and strong partners in Brazil, we look forward to continue supporting the country’s growing inbound tourist numbers and business trade opportunities,” said Adnan Kazim, Divisional Senior Vice President, Strategic Planning, Revenue Optimisation and Aeropolitical Affairs, Emirates. Emirates currently serves two Brazil gateways with daily services to Dubai from Sao Paulo, operated by the …

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Emirates renews MoU with Mauritius and Seychelles to boost tourism

Emirates renewed its support to Mauritius and the Seychelles by extending a Memorandum of Understanding (MoU) which outlines joint activities to promote the two countries. His Highness Sheikh Ahmed bin Saeed Al Maktoum, Chairman and Chief Executive, Emirates Airline and Group met a VIP delegation from Mauritius and Seychelles at Arabian Travel Market 2019.  An MoU was signed  by Orhan Abbas, Senior Vice President—Commercial Operations for Africa, Emirates and Sherin Francis, Chief Executive Officer, Seychelles Tourism Board and Arvind Bundhun, Director, Mauritius Tourism Promotion Authority, in the presence of the Didier Dogley and Anil Kumar Gayan, Tourism Ministers of Seychelles and Mauritius respectively. “We have enjoyed long and fruitful partnerships with both Mauritius and Seychelles, and have taken an active role in boosting the tourism industry of the island nations. Our commitment to these destinations and the partnership forged with the respective government authorities, have seen great success. The renewal of our agreements underpins our confidence that the growth of tourism to both Mauritius and Seychelles can be further developed, and we remain confident that we will continue to see these numbers grow,” said Abbas. “The signing of this MoU with Emirates underpins the long-standing strong relationship, developed over a decade, between the Government of Seychelles and the leadership of this global airline. We value the services Emirates has provided and continues to provide to the Seychelles and its tourism industry. We look forward towards further deepening this relationship towards our mutual benefits”, said Didier Dogley, Minister of Tourism, Civil Aviation, Ports and Marine of the Seychelles. “I am happy that we are renewing this Memoradum of Understanding with Emirates as this is the basis on which we have built …

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Emirates to deploy its latest Boeing 777-300ER to Malé from June 1

Emirates announced the deployment of its latest Boeing 777-300 ER aircraft fitted with the ‘Game Changer’ First Class suites on its Dubai-Malé route from June 1, 2019. The Maldivian capital will become the first destination in the South Asian region to be served on a regular basis by the new aircraft. Passengers travelling to and from the idyllic archipelago on Emirates flights EK658 and EK659, one of three daily non-stop services connecting Malé, with Emirates’ hub in Dubai, will be able to experience the fully-enclosed First Class private suites inspired by luxury automaker Mercedes-Benz. “The Maldives has become an increasingly popular destination for Emirates, attracting premium travellers, honeymooners and families from around the world. Introducing the new Boeing 777 with the state-of-the-art First Class suites on this route reaffirms our longstanding commitment to Malé,” said Ahmed Khoory, Senior Vice President, West Asia & Indian Ocean, Emirates. Travellers to and from the Maldives can experience the new Emirates Boeing 777 product on flight EK658 departing Dubai daily at 04:20hrs and arriving in Malé at 09:30hrs. The return flight EK659 leaves Malé at 11:00hrs, arriving in Dubai at 14:00hrs. From First Class through to the Business and Economy Class cabins, the latest Emirates Boeing 777 aircraft features ergonomically designed seats, multi-million dollar upgrades and the latest version of the ice inflight entertainment system across all cabins. Designed with an emphasis on exceptional customer comfort and ultimate privacy, Emirates ‘Game-Changing’ Boeing 777 private suites feature floor-to-ceiling sliding doors and ultra-modern design features against cool grey colourscapes. Offering up to 40 square feet of personal space each, the spacious, fully-enclosed private suites are laid out in a 1-1-1 configuration, for a total of six …

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Emirates introduces Airbus A380 service to Riyadh

Emirates will be providing more options for its customers in Riyadh with the introduction of the first scheduled Airbus A380 service to the capital city, effective from April 21, 2019. Riyadh will be the 51st destination to join the Emirates A380 network. Flight EK 817/818, currently operated by a Boeing 777-300ER, will now be operated by the iconic and highly popular Emirates A380. The Emirates A380 aircraft will be operating on the route five times a week. Emirates flight EK 817 will depart Dubai at 18:50hrs, arriving in Riyadh at 19:35hrs. The return flight EK 818 leaves Riyadh at 21:25hrs, arriving in Dubai at 00:35hrs the next day. The deployment of the iconic double-decker aircraft will offer business and leisure travellers from Riyadh even more connection opportunities for a seamless ‘all A380’ journey to business hubs such as New York, London and Hong Kong as well a leisure centres like Mauritius and Barcelona. Adil Al Ghaith, Senior Vice President Commercial Operations Gulf, Middle East & Iran, said, “With the introduction of a regularly scheduled A380 service to Riyadh, Emirates is once again reaffirming its ongoing commitment to the Kingdom of Saudi Arabia by catering to growing passenger demand.  This A380 service complements the newly introduced Game Changer Boeing 777-300ER on the route, which means that customers travelling to and from Riyadh can enjoy our latest flagship products. The introduction of the A380 to Riyadh also supports Saudi Vision 2030 by helping to grow the Kingdom’s aviation sector through stimulating robust traffic growth, increasing connectivity and deepening its global footprint.” The Emirates A380 aircraft that will serve the Dubai-Riyadh route will be set  in a three-class configuration, with 429 spacious seats …

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Six Indian cities served by SpiceJet will join the Emirates network

Emirates and SpiceJet have signed a Memorandum of Understanding (MoU) to enter into a reciprocal codeshare agreement, which is set to open new routes and destinations for passengers travelling between India and popular destinations across Africa, America, Europe and the Middle East. Subject to necessary government approvals, the partnership will enable Emirates’ passengers to enjoy seamless connectivity on flights to India, leveraging SpiceJet’s strong domestic presence and adding six new destinations: Amritsar, Jaipur, Pune, Mangalore, Madurai and Calicut — to the nine existing cities in India served by Emirates. This will bolster Emirates’ already-extensive network adding a total of 67 weekly connections between Emirates’ hub in Dubai to these six fast growing destinations in India. This includes increased domestic connectivity from Emirates’ nine Indian gateways to points such as Goa, Hubli, Guwahati, Vishakhapatnam and Tuticorin which would allow for a greater variety of travel options between both Emirates and SpiceJet flights. “Our journey in India has been defined by progressive investment, partnership and growth. We constantly try to improve and provide our customers with greater flexibility and travel choices,” said Adnan Kazim, Divisional Senior Vice President, Strategic Planning, Revenue Optimisation and Aeropolitical Affairs at Emirates. Passengers travelling from India will have more choice to travel seamlessly with minimum connection times, when flying to destinations in Emirates’ Europe network such as London, Paris, Frankfurt, Manchester and Amsterdam. The codeshare agreement will also open up flights for Indian travellers to North and South American destinations such as New York, Washington, Toronto, and Sao Paulo as well as Middle Eastern destinations such as Jeddah, Kuwait and Amman, operated by Emirates.

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