Tag Archives: Amadeus

15 MENA airlines sign agreement with Amadeus

AACO Amadeus Partnership

A total of 15 airlines from the Middle East & North Africa (MENA) have entered into a 10-year framework agreement with Amadeus for distribution services, negotiated and led by the Arab Air Carriers Association (AACO). The airlines participating in the framework agreement to date carried 110 million passengers in 2016, meaning that these airlines will serve over 1 billion passengers during the 10-year duration of the agreement. For the participating AACO airlines, the partnership will drive economies of scale, technological efficiencies and support the airlines’ vision for distribution in the future. Abdul Wahab Teffaha, Secretary General, AACO commented, “This long-term agreement represents a landmark for a number of AACO members with a technology partner dedicated to supporting new business strategies.” Julia Sattel, Senior Vice President, Airlines, Amadeus, said, “We are proud to further deepen our partnership with AACO and its member airlines. Amadeus’ focus on innovation and technology, combined with a partnership approach were in close alignment with the requirements identified by the members of AACO’s taskforce for future distribution strategies.”

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Fly by Digital Summit by Amadeus

Fly By Digital

Over 100 experts gathered at the recent Amadeus Fly by Digital Summit in Dubai to improve the travel experience in what is one of the world’s fastest growing tourism and passenger hubs. The conference focused on supporting industry players to better attract, showcase, sell and service travellers in the region as more and more commerce moves into the digital realm. Keynote speakers included executives from Google, PayFort, Musafir, Souqalmal.com and Amadeus, amongst others. “By connecting the industry, harnessing bold technologies and finding new ways to make travel more rewarding, the Middle East’s online travel industry can sustain its recent momentum. It will also be prepared for the future Arab traveller, born in the Internet era, who demands different approaches across devices,” says Antoine Medawar, Vice President for Middle East and North Africa at Amadeus. Amadeus also previewed findings from the third edition of the Middle East Online Travel Overview study—a special project conducted by Phocuswright and co-sponsored by Amadeus—which provides an overall assessment on the health of the Middle East digital travel market.

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Middle East Airlines extends partnership with Amadeus

Middle East Airlines, Lebanon’s national carrier, has extended its partnership with Amadeus, one of the leading providers of advanced technology solutions for the global travel industry, choosing to bolster its services by employing state-of-the-art innovations at the heart of its business operations. The extended partnership comes as Middle East Airlines aims to increase its commercial agility while gaining competitive advantages through new merchandising practices such as dynamic pricing, fare families and ancillary sales. MEA will adopt a suite of tools which optimise merchandising opportunities and which enable more personalised experiences for its customers. MEA already migrated to Amadeus’s advanced revenue management technology in November 2016. Adib Charif, Head of IT, Middle East Airlines, said: “After having enjoyed a fruitful relationship with Amadeus for several years now, we are very happy to extend our collaboration. Amadeus solutions enable us to operate efficiently, by delivering products and services that are beneficial to our customers while also keeping our operations running smoothly. The customer focus and team dedication give us great peace of mind; with Amadeus, we know our operations are in good hands.” The extension of Middle East Airlines’ contract with Amadeus will see the latter deliver a range of technology solutions. Amadeus Payment Platform will enable the activation of payment in new channels, which can allow direct collection and easy payment for ancillary services, such as excess baggage charges. The solution promises to improve productivity and enhances the user experience by managing operations from a single graphical user interface. In addition, Middle East Airlines will be adopting Amadeus Reservation Desktop web, which automates functionalities for call centre agents and enables merchandising functionalities. This will allow the airline to drastically reduce the …

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Amadeus Gulf receives 1500 subscriptions for Amadeus Voice

Graham Nichols

Amadeus Gulf, a provider of technology and distribution solutions for the travel and tourism industry, has announced that 1500 travel agents across the region have subscribed to its breakthrough product, Amadeus Voice. A desktop-based app, Amadeus Voice provides users with access to a range of services that complement their daily tasks, enabling them to work more efficiently while keeping in touch with the latest news from their industry. Developed based on Amadeus’ 30-year relationship with travel industry professionals, Amadeus Voice uses push technology to send relevant data updates as needed, in real time, to the users’ computers, giving them access to daily industry news, along with product updates and announcements, so as to keep them informed of the latest innovate solutions; allowing them to keep a track of the major events through the app’s calendar; and providing them with instant notifications on any critical issues. Other features on the app include access to resources via the user’s computer, access to 24/7 Amadeus support hub and Amadeus company news and updates.

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Musafir partners with Amadeus to further e-commerce offering

L_R_Sheikh Mohammed Al Thani_ Antoine Medawar_ Sachin Gadoya

Musafir.com, UAE’s first home-grown, premium-experience travel website, has signed a new regional GCC agreement with Amadeus, a leading technology partner in the global travel industry, to further enhance its e-commerce offering. The agreement will see Amadeus provide the company with its industry-leading business intelligence technologies and access to global travel content through the Amadeus system, for the benefit of Musafir.com’s customers across the GCC region. The company’s website will be powered with Amadeus’ latest advanced solutions such as Master Pricer, Business Intelligence, Fare Optimiser and Productivity Tracker to make the booking experience more efficient and convenient. “Forming strategic agreement with global industry leaders such as Amadeus allows us to access premium travel products and further boost our technological progressions, which is something that matters most to our customers and partners. We are therefore delighted to be partnering with Amadeus who will lend us their extensive expertise and consultancy and fuel our future growth,” said Sheikh Mohammed bin Abdullah Al Thani, Chairman of the Department of Statistics and Community Development and co-founder of Musafir.com.

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Hahn Air and La Compagnie announce Interline Electronic Ticketing Agreement

Image for Hahn air

The German airline Hahn Air announced a new Interline Electronic Ticketing Agreement (IET) with La Compagnie, the French boutique airline offering all-business-class flights from Paris to New York. La Compagnie joined Hahn Air’s unique network of more 300 air, rail and shuttle partners to enhance its global distribution. Its flights are now available on Hahn Air’s HR-169 ticket to travel agents, using Amadeus, Galileo, Sabre, Apollo and Worldspan, under La Compagnie’s IATA code B0 — even in markets where it is not a member of the local Billing and Settlement Plan (BSP). “By welcoming La Compagnie into our partner network, we are happy to complement our portfolio with an exceptional airline that truly caters to business travellers”, says Steve Knackstedt, Vice President of the Airline Business Group at Hahn Air. “Through our agreement, La Compagnie will not only generate incremental business but also gain access to our growing network of interline partners.”

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Amadeus inks new deal with Al Tayyar Travel Group

Antoine Medawar (640x564)

Al Tayyar Travel Group and Amadeus have signed a new partnership agreement. The extended deal significantly boosts the strategic co-operation between the two parties and reaffirms Al Tayyar Travel Group’s commitment to expand their online business. To achieve this, Al Tayyar Travel Group will take advantage of Amadeus cutting-edge technology and cost customized solutions such as the Premium Online Support, 24/7 contact with Amadeus experts, ATC Shopper Online, Booking and offline quality control check, etc. The agreement extension up to 2020 will expand the two parties’ collaboration from the local to the MENA level. Commenting on the agreement, Abdullah Bin Nasser Al-Dawood, Managing Director and CEO, Al Tayyar Travel Group, said: “Al Tayyar Travel Group has been leading the travel and tourism industry in the region by offering quality services. We are excited to perform the new online strategy with one of the pioneering entity in the field: Amadeus. This strategy aimed at enhancing our business and providing travelers with enjoyable lifetime experiences.” Antoine Medawar, Vice President, Amadeus MENA, said: “We are happy to extend our contract with Al Tayyar Travel Group as it further enriches our firm partnership.  Al Tayyar Travel Group is a thriving company that is committed to service excellence. As Amadeus takes its strategic partnership with Al Tayyar to the regional level, the corporate travel sector in the MENA region will benefit from the expertise of two leading players in the travel domain. Amadeus works with Al Tayyar to explore new ways to fulfill the customer needs and offer them exciting new opportunities.”

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Al Tayyar’s strategic partnership with Amadeus extended till 2020


Al Tayyar Travel Group, as part of its sustained efforts to contribute to the development of the corporate travel sector, has signed a new partnership agreement with Amadeus. The agreement extension till the year 2020 will transform the existing relationship between Amadeus and Al Tayyar to a strategic partnership, and expand their cooperation from the local level to the Middle East and North Africa. The signing of the agreement marks a step forward in ensuring the delivery of quality services to a wider customer base across the region. Al Tayyar Group’s decision to upgrade the partnership with Amadeus to the regional level is in line with its intensive projects and investments in the e-commerce, travel and tourism industries, as well as its global expansions. Abdullah bin Nasser Al-Dawood, Managing Director & CEO of Al Tayyar Travel Group, said, “As a major company in the regional travel sector, Al Tayyar has been building on the solid foundation of our existing relationship with global travel solutions providers like Amadeus. Our vision is to find innovative ways to meet the needs of the market and create new avenues for growth. The expansion of our strategic partnership with Amadeus to the regional level will further strengthen our relationship and infuse fresh energy to the corporate travel sector in the region.” Amadeus is one of main leading innovators in the travel sector; it has been empowering the regional travel industry with next-generation products and services to help it overcome rising costs, unpredictable market conditions and changing business models. Its integrated and comprehensive suite of solutions allows travel agencies to streamline and enhance the corporate travel process, enabling them to leverage the opportunities offered by automation …

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Amadeus’ Fly by Digital brings online travel at the fore

Amadeus Gulf launched for the first time in this region the #Fly by Digital event, which is currently taking place at Jumeirah Beach Hotel on 16th and 17th of November. The event brings together a number of digital and travel experts who will share their insights on how to take the travel business successfully online. Over the past 10 years, the travel industry in MENA has been constantly reminded of the opportunity of moving online. With research suggesting that the online travel market space is estimated to be worth over $35 billion by 2018, the objective seems pretty simple. Amadeus have seen over the past few years the significant growth that online travel has achieved and want to show travel partners how to leverage the significant opportunities that exist today. The event is addressed to the travel industry from the UAE, Oman and Bahrain and is expecting around 200 participants. The event covers four key areas across the two days, including panel discussions and presentations held by some of the most relevant speakers in the travel industry, including Muhammad Chbib, CEO & Co-Founder at Tajawal; Alexandre Migan, GM at FLYR; Farid Gharazeddine, Analytical Lead – Google; Amy Kiernan, Head of Digital Performance at iProspect; Rajnish Kumar, CTO & Co-Founder -IXIGO and Remo Giovanni Abbondandolo, GM at Middle-East TravelStart among others.  

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ResNet World partners with Monopoly Hotels & Resorts


ResNet World has joined hands with Monopoly Hotels & Resorts to offer global reservations connectivity to independent hotels and national hotel groups. All hotels joining the Monopoly Hotels & Resorts Alliance Program will now have access to world-class Central Reservations System (CRS) connectivity, including a direct link to Synxis responsive hotel booking engine, via www.monopolyhotelsandresorts.com, which boasts the highest conversion rate in the industry, the most direct interface to Online Travel Agents (OTA) channels in the industry – allowing for 100% channel management from CRS back office, 100% Global Distribution System (GDS) connection through Sabre, Amadeus, Galileo, Travelport, DHISCO channels, and their 500,000 + travel agents and complimentary annual GDS audit for all Monopoly Hotels & Resorts/ResNet World hotel partners, full GDS related Request For Proposal & Consortia support, including access to Sabre’s preferred programs, unmatched level of customer support, with ResNet World completing data input on behalf of the hotel, frequent monitoring of real-time hotel performance, followed up with feedback to the hotel on how they can maximize their e-distribution revenues at any given time, automated monthly reports ensuring both ResNet World and the hotel are aware of ongoing revenue generation, 24/7 customer support across all time zones, with guaranteed same day response times and contractual terms guaranteed to match membership terms of Monopoly Hotels & Resorts. Targeting hotels, resorts, residences and inns, the collaborative partnership will help establish Monopoly Hotels & Resorts as the industry’s best alternate option to a traditional hotel franchise system – enabling hotels to maintain their own identity and operating independence, while benefitting from the peace of mind that comes with the support provided by Monopoly Hotels & Resorts.

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