Tag Archives: Amadeus

Amadeus and House of Travel Bahrain have renewed their ongoing partnership with the signing of a new multi-year agreement. This will help one of Bahrain’s leading travel agencies to benefit from the latest optimization and digitalization tools as well as a host of other technology. Eng. Nashat Bukhari, GM – Amadeus Saudi Arabia & Bahrain, commented, “We are thrilled to continue working with House of Travel in Bahrain as part of this new, multi-year agreement. The suite of Amadeus solutions that will be deployed is designed to help House of Travel enhance its leading position in Bahrain. The agency will also benefit from advanced optimization and productivity tools, and market insights.” Jehad Amin, CEO & Vice Chairman – House of Travel, added, “At House of Travel Bahrain we only work with the best partners, so we can deliver on our mission to improve the customer and traveller experience. After a thorough review, we’re delighted to have selected Amadeus as our preferred technology partner. Thanks to this ongoing partnership, House of Travel’s consultants will be able to spend even more time focusing on serving the needs of customers and delivering an unmatched level of service.” Highlights of the deal include the deployment of touchless, robotic tools to accelerate and automate administrative functions as well as Amadeus Online suite, a complete end-to-end online booking solution with integrated payment gateway and trip notifications. House of Travel Bahrain will also benefit from the latest market insights from Amadeus.

For more than 50 years, Zahara Travel has become renowned for demonstrating an entrepreneurial and pioneering approach to corporate travel. This strategy has helped the company gain prominence as a premium service-oriented organization, resulting in winning the “Oman Award for Excellence” in Tourism six times. Thanks to its collaboration with Amadeus, the corporate travel specialist plans to boost its level of automation to deliver an enhanced and more personalized customer service. Zahara Travel has chosen to implement the latest cloud-based Amadeus Selling Platform, which delivers fast access to a comprehensive range of travel services using real-time connectivity for the most up-to-date inventory and pricing. To benefit customers further, Zahara Travel will deploy Amadeus Productivity Suite, which is a behind-the-scenes set of tools that enable travel consultants to focus on delivering the best customer service rather than the administrative processes that need to be managed. Amadeus Web Services is another key component of the agreement between the two companies. Gautam Broota, CEO of Zahara Travel and Service Bureau LLC said, “As a pioneer in the Travel and Tourism business in Oman, we strive to offer our customers the most efficient and seamless award-winning service. Our partnership with Amadeus ensures we are using highly advanced products and services that enhance our ability to deliver customer service in a comprehensive and personalized manner. We are excited about the expanded range of solutions included in this agreement as it elevates our offering to the next level for all our stakeholders.” Ernesto Sanchez Beaumont, Managing Director, Amadeus Gulf, adds: “Amadeus’ travel solutions will help enhance the services offered by Zahara Travel and is backed by our commitment to support our customers every step of the …

Amadeus signed technology partnership agreement with Safe Travel & Services, one of leading travel agencies in UAE. The travel company provides comprehensive range of services for individual travelers, corporate clients, and groups from and to the UAE, including customized packages and visa services. Under the agreement, Safe Travel & Services and its customers will benefit from various Amadeus products and solutions. These include Amadeus Online Suite, an omni -channel e-commerce solution to expand online presence and deliver a wealth of quality tailored content; Business Management Platform, incorporating various solutions such as robotic ticketing tools and sales data management systems to support pricing, analysis, and ticketing automation through a single platform. Also included in portfolio is Amadeus All Fares Plus, which helps agents find best air deals by comparing multiple content sources, including NDC-enabled content, and Amadeus B2B Wallet to offer payment options. Ernesto Sanchez Beaumont, Managing Director, Amadeus Gulf, said: “With travel gaining momentum as more countries open their doors to travelers, we are committed to supporting Safe Travel & Services in rapidly finding the best air deals for its customers and providing a seamless end-to-end travel payments solution offering greater choice, reach, and orchestration.” Raed Baidas, General Manager of Safe Travel & Services, said: “To address challenges of the modern tourism industry, we know that planning, developing, and adapting to evolving needs of the market is key to our success. Adopting Amadeus’ latest technology solutions will help us realise our ambitions and position us strategically as we strengthen our customer relationships and take our value-offering to the next level.” As the travel ecosystem evolves, the industry is ready to upgrade and enhance systems and processes and have in place …

Jamal Travel Agency, a fully-fledged travel and tourism service provider based in the United Arab Emirates, is working together with Amadeus to launch its B2B and B2C ecommerce platform. The new agreement sees Jamal Travel Agency adopting Amadeus’ advanced technology solutions to help achieve the company’s strategic objectives for greater efficiency, increased profitability and its drive to enter new markets. Jamal Travel Agency has built its solid reputation and customer base since its inception in 1988. By working with Amadeus, Jamal Travel Agency plans to offer a wide range of new technology-driven solutions with customer service at the core. Its goal is to make travel experiences more integrated and frictionless. Ernesto Sanchez Beaumont, Managing Director, Amadeus Gulf, adds: “We are primed to help Jamal Travel Agency grow its position as a leading travel agency by helping the company launch its exciting new B2B and B2C ecommerce platform. Jamal Travel Agency will use a variety of Amadeus solutions ranging from ecommerce (Amadeus web services API), to increasing its non-air content revenues, automating processes by means of robotics and adopting the latest payments technology. Our aim at Amadeus is to help travel agencies navigate through the current challenges and help renew travel by delivering what customers need.” Sainulabdeen Salim, Founder and Managing Director, Jamal Travel Agency said: “Our partnership with Amadeus is focused on increasing productivity, streamlining customer service and giving our commercial teams access to more markets. We will also be able to offer customers greater control in managing their travel bookings and process payments seamlessly and securely through our ecommerce platform. We are confident this new alliance with Amadeus will reinforce our position as a trusted and favorable travel partner …

Al-Hashar Tourism and Travels LLC selected  Amadeus technology to offer its customers a range of new technology-driven solutions. The multi-year partnership with Amadeus will deliver increased productivity, optimized customer service, and time-saving reporting solutions. Muslim Mahmood Mohammad Ahmed, General Manager of Al-Hashar Travel, said: “Our customers deserve and expect outstanding services from Al-Hashar. This new partnership with Amadeus will propel the company firmly into a brighter, technologically advanced future of enhanced productivity and customer service, ensuring we remain the leading travel provider in the Sultanate, while improving our efficiency and profitability.” Ernesto Sanchez Beaumont, Managing Director, Amadeus Gulf, adds: “Today, the overall travel dynamic has evolved due to the pandemic. We must adapt to the emerging needs of the travel industry as we seek to renew travel and build it back better than it was before. Sitting at the heart of the travel ecosystem, Amadeus is committed to supporting forward-thinking customers such as Al-Hashar Travel to reconnect with travelers and bring back the joy of travel. By working together, we can get the world traveling again.” “Al Hashar’s trust in Amadeus is another milestone in our growth and further evidence of our strong commitment towards all the travel agencies in the sultanate,” he added. The solutions being adopted by the Muscat-headquartered firm include the cloud-based Amadeus Selling Platform Connect, a powerful and customizable online booking and fulfillment platform designed to meet Al-Hashar’s specific needs. Implementing Selling Platform Connect enables Al-Hashar’s travel counselors to service travelers around the clock, via any web-connected device. Additionally, Amadeus Master Pricer, a powerful search tool, will assist Al-Hashar staff in sourcing the lowest fares online, while Amadeus Dynamic Travel Documents conveniently collates a traveler’s complete …

Amadeus is partnering with ATS Travel to launch its sustainable drive under the brand ‘ATS Go Green’ in collaboration with Olive Gaea, a Dubai-based start-up providing Net Zero solutions across the MENATI region. Amadeus is committed to working towards environmental sustainability, encouraging industry-wide progress to help achieve its net zero targets and securing long-term growth and prosperity for the travel industry. The company has set a target of zero emissions by 2050, with the ambition to achieve this by 2030. The ‘ATS Go Green’ initiative reiterates the commitment by all parties to reach their environmental sustainability goals and be the front runners in the travel industry providing tailor-made reports on Co2 emissions for corporates. Saleem Sharif, Deputy Managing Director at ATS Travel said, “The partnership will allow Amadeus, ATS Travel and Olive Gaea to work closely together and offer clients offsetting opportunities and inspire sustainable living. The collaboration saw all parties pledging to develop a more sustainable future with participants planting mangroves at the local Al Zohra mangrove ecosystem.  Participants were briefed on the sustainability project and taken on a Kayak tour to the mangrove plantation area with reusable water bottles and eco-friendly utilities. We invited our corporate clients and UAE National airlines representatives to join the event and support the cause.” “The increase of carbon dioxide released into the atmosphere today is a growing concern within the travel and tourism sector. We aim to be the front runners in the travel sector providing custom carbon footprint reports for Air, Land, and hotels to our travel corporates. Our collaboration will enable us to go beyond just greenhouse gas (GHG) emission reports in the future, and provide cost effective offsetting options,” …

ATS Travel has extended its partnership with Amadeus as the UAE-headquartered travel management company embarks on an ambitious expansion plan across the GCC. The deal cements a long-term digital transformation partnership between the two companies, adding new value to ATS Travel’s offering and helping position it as a leading travel management company in the Middle East. With the new solutions, ATS Travel will gain new efficiencies by fully automating its ticketing system through Amadeus Auto Ticketing Solution. Meanwhile, Amadeus Remote Ticketing Solution will deliver a fully automated solution for managing pricing, price comparison, and ticketing at remote points of sale. ATS Travel will also benefit from Amadeus Hotels, a one-stop-shop search platform that pulls together content from top hotel aggregators and the world’s leading hotel chains and representation companies into an intelligent single screen solution. Ernesto Sanchez Beaumont, Managing Director, Amadeus Gulf, commented, “The pandemic has led to accelerated demand for digital solutions across the customer journey, particularly for touchless experiences. Amadeus technology will allow ATS Travel to automate many of its functions, delivering superior customer service and cutting costs.” Saleem Sharif, Deputy Managing Director at ATS Travel, said: “The travel industry is one of the biggest contributors to regional economies. Therefore, improving efficiencies streamlines our business and helps us deliver better value to the markets we operate in. Amadeus and ATS Travel have a relationship that goes back many years, and based on the strength of its solutions, our long-term plan is to standardize our technology stack on Amadeus technology.” ATS Travel is the UAE representative of ATG – one of the largest, independently owned business travel management companies globally – with offices in Saudi Arabia and India. The …

Amadeus with its recent strategic tie-up with Microsoft will be looking at more flexibility and committing itself to adaptability in track with changing market dynamics. Ernesto Sanchez, Managing Director, Amadeus Gulf shares with TravTalk Middle East, their plans and focus for this year at the 29th edition of the Arabian Travel Market (ATM). Renew Travel enables us to communicate to a coherent story that is adaptable to shifting market environment, and reflects the challenges that everyone who works in travel has experienced over the last few years. What is the focus of Amadeus this year? This year Amadeus’s focus is on Renew Travel following last year’s Rebuild Travel initiative.  Renew Travel is a platform that provides Amadeus with the flexibility to adapt to changing market dynamics. It enables us to communicate to a coherent story that is adaptable to shifting market environment, and reflects the challenges that everyone who works in travel has experienced over the last few years. As global travel returns in the wake of the ongoing pandemic, it is clear that uncertainty remains. However by focusing on ways to support the industry to become more resilient, agile, and traveller-centric, Amadeus is committed to driving the industry renewal. We collaborated with the key industry player Microsoft to enhance the traveler experience and help facilitate the travel in a new dimension through breakthrough technologies. Source:  https://amadeus.com/en/topic/safe-travel-ecosystem   Could you share about the technologies currently developed by Amadeus and Microsoft? Amadeus’ tie-up with Microsoft last year has unlocked a plethora of opportunities that translate into value for the travel industry. The partnership includes joint innovation and product development to envision, design, and deliver cutting-edge travel solutions. We call this new dimension …

Emirates has signed a new agreement with Amadeus, extending their partnership to offer the travel trade community more flexibility, choice, and future capabilities. From 1 February 2022, all trade partners on Amadeus will be able to access Emirates’ content free of surcharge. The new agreement will also see Emirates’ NDC (new distribution capability) content integrated into the Amadeus Travel Platform, with NDC content being made available to travel sellers over the course of 2022. Adnan Kazim, Emirates’ Chief Commercial Officer said: “We are pleased to refresh our partnership with Amadeus. This is another step forward in our goal to empower our trade partners in delivering even better customer experiences. In today’s environment, and particularly as the industry rebuilds post pandemic, everyone in the travel services chain will benefit from flexible models of engagement, multiple means to access to dynamic rich content, and the ability to offer differentiated products and services.” Decius Valmorbida, President, Travel, Amadeus, said, “This renewal is another major milestone in our distribution strategy and our ongoing retailing journey. With this new agreement with Emirates, we start 2022 building on the momentum made over the years to support modern retailing and once more demonstrating our commitment to continue offering through the Amadeus Travel Platform more travel content globally and at scale.” Catering to a dynamic marketplace, Emirates aims to provide its trade partners with a choice of connection options and differentiated products and benefits across channels, including via its own NDC-enabled direct connect platform, Emirates Gateway.

Sharaf Travel Services and Amadeus have set a new milestone to drive forward New Distribution Capability (NDC). Together with Sharaf Travels, Amadeus has successfully issued a Singapore airlines ticket on 4th March 2021 with NDC content via Amadeus Travel Platform. Sharaf Travel has thus laid the foundation to deliver modern retailing, with new, richer and more innovative content and advanced servicing for its travelers. NDC is an integral part of the Amadeus Travel Platform which brings together travel content from multiple sources (EDIFACT, NDC and other APIs), allowing travel agencies to easily search and compare offers on one screen. Through Amadeus’ NDC-enabled solutions, travel agencies like Sharaf Travel are able to shop, order and pay for airline travel offers via NDC in their usual booking environment. Additionally, Sharaf Travel has access to the main servicing capabilities that an agency requires once a booking via NDC has been made, such as changes, cancellations, or adding ancillary services such as preferred seats, meals or checked baggage. Jayaram Vaidyanathan Iyer, Managing Director, Sharaf Travels, said, “Our travel business was established to provide quality travel and tour services to the rapidly expanding population in the UAE. To meet that aim, we firmly believe in the value of NDC to address the industry’s need for modern retailing as well as travelers’ changing needs, offering our customers access to rich content as well as a transparent shopping experience.” “We are thrilled to have processed our first booking via NDC in the UAE with Sharaf Travel. As we roll-out our NDC-enabled solutions and make content via NDC available, we are opening up a world of opportunities for agencies and travelers in the region,” said Ernesto Sanchez Beaumont, Managing …