Category Archives: Hotels

Rene Mayer has been appointed Director of Sales and Marketing at Grand Hyatt Abu Dhabi Hotel and Residences Emirates Pearl. Educated at Cornell University School of Hotel Administration, New York, he has been involved in the hotel industry from the age of 17. He established his career with several leading hotel groups in Europe, and eventually attained management positions at international companies such as InterContinental Hotels & Resorts, Kempinski Hotels and Starwood Hotels & Resorts. After moving to Asia in 2011 to assume the position of Director of Sales and Marketing at Sofitel Hanoi, he became the Director of Global Sales for Regent Hotels & Resorts in Taipei. Mayer spent the past five years with Fairmont Hotels in Indonesia, including Fairmont Sanur Beach Bali and Fairmont Jakarta. During that time, he was awarded the Sales Hotelier of the Year 2016 for the Asia-Pacific region at the BMW Hotelier Awards and the hotelier distinction as the Best Marketing Department in Indonesia and Asia Pacific at the International Hotelier awards. In addition, he was recognised by Linked-In in its 2017 “Power Profiles” awards as the most searched hotelier profile in Indonesia. “We are excited to have Mayer as part of Grand Hyatt Abu Dhabi & Residences Emirates Pearl. I’m confident that our hotel will continue to grow under his leadership in the Sales & Marketing Department,” says Julien Gonzalvez, General Manager, Grand Hyatt Abu Dhabi Hotel and Residences Emirates Pearl.

Gallery Suites Vacation Rentals, a subsidiary of the UAE-based IBC Group,  has joined hands with OYO Rooms for a deal valued at US $5 billion (Dh18 billion) to furnish and manage 10,000 premier holiday homes in Dubai. The partnership will manage a portfolio of elite properties in Dubai as uniquely furnished holiday homes that address a growing demand for exceptional short-term rental experiences in the Emirati city. According to a report released by Skift Research, the cumulative bookings market for short-term rentals will rise to an estimated $115 billion in 2019, up seven per cent  from about $107 billion in 2018. Gallery Suites and OYO Rooms seek to emerge as the service providers of choice for the exclusive end of this burgeoning market in Dubai. The properties being furnished and managed by the partnership are focused within locations rated ‘high’ in the ‘occupancy heat map’ used to illustrate demand, in the recent ‘Dubai Holiday Homes Market Review 2019’ report released by Knight Frank – including the Dubai Marina, Palm Jumeirah and other exclusive addresses in the city. The alliance between the two heavyweights comes at an opportune time. Globally, travellers are increasingly seeking out the ‘home away from home’ experience that short-term leasing offers, while aspiring to affordable luxury. The partnership aims to offer a rich pool of high-quality holiday homes, in high-price locations, at affordable rates, to the international travellers visiting Dubai.

W Hotels Worldwide, part of Marriott International Inc., announced the opening of W Muscat, the brand’s newest beachfront W Escape and the second to open in the Middle East this year. Set against the stunning backdrop of the rugged Al Hajar Mountains, which form a stark contrast to the historic capital city’s lively waterfront, W Muscat sits at the intersection of the bustling Shatti Al Qurum area. The new hotel opens in an ideal locale to bring the W brand’s signature take on playful luxury to the serene waterfront of Oman. “Muscat is a fascinating and exciting city. Its cultural DNA honors millennia of tradition while looking to what’s new and next — an ideal match for the W brand,” said Anthony Ingham, Global Brand Leader, W Hotels Worldwide. “The arrival of W in Muscat marks a new chapter for both the brand and this buzzing metropolis. The hotel reinterprets Omani design and cultural traditions to create a modern, energetic and stylish escape unlike anything the Sultanate has seen before.” “We are excited to bring the W brand to Oman with the highly anticipated opening of W Muscat,” said Alex Kyriakidis, President and Managing Director, Middle East and Africa, Marriott International. “This W Escape will be a significant addition to our portfolio and redefine the hospitality scene in Oman. With its evocative design and fresh and vibrant energy, I am confident it will soon emerge as a preferred getaway for both locals and global jet-setters alike.” “The opening of W Muscat reflects our strategic role to create sustainable tourism assets, lifestyle communities and destinations that play a major role in the national economic diversification of Oman,” commented Peter Walichnowski, CEO …

The brand new suites introduced at the Mandarin Oriental in Hyde Park is the perfect getaway for the GCC travellers who wish to indulge in a bleisure stay where they can work while having the family around in the most comfortable suites. Having completed the most extensive restoration in its 117-year history, the hotel now unveils all new guest rooms and suites, including two newly created expansive Penthouse Suites. Most accommodation offers exceptional views of leafy Hyde Park and the London skyline. “Mandarin Oriental is enormously proud of the heritage of this historic hotel. The intricacy of this momentous renovation is fashioned to ensure, that this iconic London establishment is recognised as one of the finest hotels in the world. We look forward to welcoming our guests with kind and intuitive service that is truly British but reflective of our Oriental heritage,” said Amanda Hyndman, General Manager and Area Vice President of Operations.  

This winter will welcome a game changer, with the introduction of Dubai’s first Andaz branded hotel, Andaz Dubai The Palm. Located in the heart of The Palm Jumeirah, the luxury boutique lifestyle hotel and residences will be rooted in Dubai’s rich culture, whilst reflecting the city’s eclectic style through all elements of design, interaction and experience. Set to open on December 1, 2019, Andaz Dubai The Palm rests on a 300 metres private beach, within walking distance of the upcoming Nakheel Shopping Mall. Located on the right trunk of the shoreline, the two 15-story towers will house 217 bespoke guest rooms and 116 individually imagined designer residences. Boasting a mix of fresh and contemporary sized spaces and floor to ceiling windows with 360-degree views of Dubai’s ever-evolving skyline, each room promises a unique experience centred around contemporary Arabic arts and crafts. The Andaz Lounge provides an ‘anti office’ for guests and residents, with a design that evokes the cosiest of dens with plush seating, large tables and a library of books allowing guests to catch up, swap stories and debate their favourite literary classics. Then there will be Knox, an underground urban speakeasy bar appealing to bon vivants and city socialites. Taking an unconventional approach to MiCE, Andaz Dubai The Palm is set up to host a variety of events, boasting approximately 590 square metres of functional space consisting of a unique show-kitchen, meeting rooms, living room and a spacious terrace overlooking the beach. Complemented by advanced audio-visual technology, Andaz Salons are versatile spaces, accommodating everything from corporate meetings with a twist to social parties with the city’s elite.

According to a recent report released by Dubai tourism, the hotel sector has recorded one of the highest in the world with occupancy at 76 per cent with establishments delivering a combined 15.71 million occupied room nights during the first six months of the year, a five per cent increase over the same period in 2018. Another noteworthy fact is that the emirate has now reached an inventory of 118,345 within 714 establishments at the end of June 2019, representing a six per cent increase, which showcased continued strong investor confidence in Dubai’s tourism demand. In the Middle East, Dubai continues to be the much favoured destination recording the largest traffic from all over the world. Brands such as Rove have revolutionised the market in Dubai. Luxury five-star and four-star hotels commanded 34 and 25 per cent of the emirate’s total inventory, respectively.  Meanwhile properties in the one to three-star categories represented a share of 20 per cent. Increasing demand for diversified accommodation options was met with a combined 21 per cent of hotel apartment establishments across the deluxe/superior and standard categories.

Travelport has announced the development of a blockchain solution to enhance the hotel commission reconciliation process. Working with IBM Services and BCD Travel, as well as a number of high-profile hotel chains, the blockchain technology solution aims to optimise hotel commission processing on a distributed ledger by managing reconciliation, tracking and accounting for commission payments owed from hotel chains for services purchased by travellers via booking agencies. Ross Vinograd, Senior Product Director, Travelport, said: “Blockchain technology applied to commission reconciliation has the potential to deliver real ROI to both a travel agency and the hotel. Traveller modifications at property, no shows, and complimentary room nights are just a few examples that drive commission discrepancies which in turn generate escalations, cost, and revenue loss. Our aim is to put the lifecycle of a booking on the blockchain and we believe doing so will drive transparency, trust, and ultimately booking volume.” Kurt Wedgwood, IBM Blockchain Leader-Travel, added: “Global distribution companies and providers would benefit from this use of blockchain technology to remove their never-ending work of reconciliation to spend that time adding new experiences and insights for the traveller. Eliminating the hours spent addressing dollars in dispute or the timeliness and accuracy of information allows all participants to focus on what matters most: the traveller.”  

OYO Hotels & Homes have announced multilingual support for its customer app (Android and iOS) and mobile web platforms. With a consumer-first approach backed by innovative technology, through its newly launched multilingual support on the customer app and mobile web platforms, OYO aims to offer a hassle-free and customized booking experience to millions of users across the world. With Arabic language support, OYO aims to extend support to more users in UAE and reach out to the growing number of internet users. The Change Language Functionality will enable users to simply switch from English to Arabic and enjoy customized yet quality booking experience. Commenting on the launch, Anil Goel, Group Chief Technology & Product Officer, OYO Hotels & Homes, said, “At OYO, customer experience is a priority. Being a tech-driven hospitality business, we leverage the right technology and talent to deliver predictable, affordable, good quality stay experiences for everyday travelers and city dwellers. With this multilingual support, we aim to make user interactions hassle-free and convenient, further adding to the overall customer experience across the world. We believe that Arabic language support will make us more accessible to customers in UAE.”    

M Hotel Downtown by Millennium will operate under the newest brand for  Millennium Hotels & Resorts portfolio ‘Millennium Central’.  Situated at the heart of Downtown Dubai, Millennium Central Downtown’s tailor-made services will cater to the needs of frequent business travellers looking for a short stay that is in the vicinity of major commercial, business and trade hubs. The hotel will be known for its features such as a unique central location; a hassle-free and prime quality service, convenience to work and unwind at the same time; unique spaces for business meetings, creative brainstorming or social gatherings; and convenient meal options like food on the go. Millennium Central Downtown is owned by Naissk Hotels and Resorts, a global hospitality company with upscale and luxurious hotel properties around the world. The property will be managed by Millennium Hotels and Resorts, Middle East and Africa to offer distinctive and comfortable stay experiences to travellers. Neeska Naik, Founder at Naissk Hotels and Resorts, said, “Millennium Central is the answer to urban travellers’ demand who travel for business, and yet are looking for an informal hotel ambience and personalised services.” Kevork Deldelian, Chief Operating Officer of Millennium Hotels and Resorts, Middle East and Africa, said, “Millennium Central Downtown will be the first hotel under the Millennium Central brand and we aim to expand our portfolio as an exquisite and tailor-made entity in the hospitality business.”    

Millennium Al Barsha, a four-star hotel located in Al Barsha area in close proximity to Mall of the Emirates, is now open for business and leisure travellers. The hotel is developed and owned by Deyaar Development PJSC, one of the UAE’s leading property development and real estate services companies and managed by Millennium Hotels and Resorts, Middle East and Africa, one of the fastest growing hotel management companies in the region. Christian Palacin, General Manager of Millennium Al Barsha, said, “The hotel’s perfect location in the bustling area of Al Barsha, near Mall of the Emirates and at a short distance from all business and leisure areas make it the ideal choice for business and leisure travellers alike.” Millennium Al Barsha includes 299 well-appointed rooms and suites and 109 serviced apartments featuring all modern amenities and the latest technology. The hotel’s facilities include House of Colours, an all-day dining restaurant serving international cuisine showcasing playfulness with its open kitchen concept, Moroccan Kitchen serves an authentic Moroccan cuisine in a relaxed atmosphere. Pool Deck is the rooftop lounge serving light snacks and beverages, while the Lobby lounge epitomises relaxed ambience with a selection of coffee, tea and fresh juices. The hotel also features a spa, two rooftop swimming pools, a state-of-the-art gym, sauna and steam room, and a fully equipped Kids Club as well as a playground with fun games and activities for children from one up to 12 years of age. Millennium Al Barsha also provides a range of impressive conference and five meeting rooms, designed to host small social occasions as well as large corporate meetings and events.