Tag Archives: WhatsApp Business application

KLM Royal Dutch Airlines has started a unique test for a new service on WhatsApp. KLM now offers customers around the world booking confirmation, check-in notification, boarding pass, flight status updates and asking feedback in 10 different languages on WhatsApp via the official WhatsApp Business application. KLM is one of the first companies and the very first airline worldwide with a verified WhatsApp business account. The rollout has already started in a limited number of countries, and the service will become more widely available in the coming days and weeks.

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