Tag Archives: WhatsApp

Four Seasons Hotels and Resorts will to showcase its latest innovative guest experiences and global expansion plans at Arabian Travel Market (ATM) 2019 in Dubai. Building on its long history of constantly enhancing guest experiences through its innovative approach to luxury hospitality, Four Seasons Hotels and Resorts will be highlighting the recent launch of ‘Take Your Time: Daily Discoveries’, a collection of on-property experiences that invites guests to celebrate the culture of each destination. The experiences are designed to encourage guests to truly connect with the world and the people who matter most in their lives. Simon Casson, President – Hotel Operations—Europe, Middle East and Africa, Four Seasons Hotels and Resorts, said, “At Four Seasons, we have a long legacy of innovation – not only in terms of how we leverage technology to enhance our offering and services, but also in the way we embrace and celebrate innovation as a way to constantly elevate the guest experience. Whether it is by inviting guests to connect with Four Seasons people and destinations in more meaningful ways, such as through ‘Take Your Time’, or providing real-time assistance through the Four Seasons Chat service, innovation has always defined our approach to creating unforgettable luxury hospitality experiences for our guests.” “While technology clearly has a vital role to play in shaping the future of the hospitality industry, we recognise that the human touch remains key to delivering authentic personal care that makes each and every guest feel treasured and understood. We will continue to evolve our services in line with the changing needs of travellers, but without compromising on our fundamental belief in the power of deep personal connections, which remains at the heart of …

Oman Air has introduced a new WhatsApp service which enables its guests to communicate instantly. Clients who opt for this service can now receive their booking confirmations, check-in notifications, boarding passes, flight status updates, in addition to other requested information, directly through the messaging app. The service offers secure, efficient and personalised customer interaction between the airline and the customer, with no third-party interference. Eng Abdulaziz Al Raisi, CEO, Oman Air, said, “Oman Air is increasingly using technology to boost its operations and make the travel experience more stress-free for its guests. This move once again demonstrates our continued commitment to offer our guests with added value and an enhanced travel experience.” Dr Khalid Abdulwahab Al Balushi, Senior Manager, Call Centers, commented, “This Business solution will enable us to reach out to more passengers as it is one of the most popular messaging applications worldwide. The new service will go a long way towards enhancing the customer experience for today’s always-connected customers. Furthermore, the WhatsApp feature is in line with the Oman Air’s journey to digitalisation.”

KLM Royal Dutch Airlines has started a unique test for a new service on WhatsApp. KLM now offers customers around the world booking confirmation, check-in notification, boarding pass, flight status updates and asking feedback in 10 different languages on WhatsApp via the official WhatsApp Business application. KLM is one of the first companies and the very first airline worldwide with a verified WhatsApp business account. The rollout has already started in a limited number of countries, and the service will become more widely available in the coming days and weeks.