Tag Archives: Trip Assist

Travelport has announced it has secured seven new agreements in Europe to deploy Trip Assist, its advanced mobile application for travel management companies and travel agencies. The announcement was made during the company’s exclusive Travelport Live Europe event in Rome, Italy, which was attended by over 200 business leaders from across the region. The new agreements are with four Hungary-based travel agencies, Weco-Travel, Air Partner,  utazom.com and OTP Travel, two UK-based agencies, Amber Road Travel and Lycafly, and Italy-based Regent International. Since the mobile solution was launched in May 2018, Travelport has now secured more than 20 Trip Assist customers across the world. By signing up for Trip Assist, the agencies will benefit from a fully branded mobile engagement solution that allows them to support, engage and connect with travellers at every stage of their journey. Incorporating smart itinerary management capabilities and the ability to create agency-defined messages and rich push notifications, the solution will empower the agencies to build stronger relationships with their customers.

Travelport has been recognised as the Best Technology Partner to the travel and hospitality industry in the Middle East for the second consecutive year at Arabian Travel Awards 2018. The company also scooped the Best Travel Technology Provider award, a category formerly called Best Global Distribution System, which Travelport also won in 2017. The ceremony took place recently at JW Marriott Hotel in Deira, Dubai. Arabian Travel Awards is an annual event designed to support, promote and develop the Middle East travel and hospitality industry by identifying and rewarding excellence, and inspiring its practitioners to continuously raise the standards of their product and service offering. Winners are selected based on a unique system of jury, judgement and online voting by industry professionals. In other categories, Cozmo Travel won Fastest Growing Travel Management Company and Al Naboodah Travel won the Best General Sales Agent (GSA) award. Matthew Powell, Managing Director, Travelport, Africa, Middle East and South Asia, said, “We are proud of the work we have done over the last 12 months. Our travel commerce platform is faster, our merchandising and analytics solutions are more powerful, and our mobile applications like Trip Assist, are even more dynamic and in tune with the needs of today’s hyper-connected travellers. We are delighted this work has been recognised by the industry. We will continue to work tirelessly to lead the change we want to see for the benefit of our customers and travellers.”

Travelport has announced a trio of new agreements with travel agencies in the UK, the Middle East, and Singapore to deploy Trip Assist, Travelport’s mobile app for agencies. The new agreements come after the successful launch of Trip Assist in the Middle East in April 2018 and will give the customers of UK-based Omega Travel Limited, the United Arab Emirates-based Cozmo Travel, and Singapore-based Pegasus Travel a personalized service at their fingertips wherever they are on their journey. Trip Assist provides agencies with a fully branded mobile engagement solution that enables them to support, engage and connect with their travellers at every stage of their journey. Incorporating smart itinerary management capabilities and the ability to create agency defined messages; Trip Assist empowers agencies to build stronger relationships with travellers. For travellers, Trip Assist is a personal digital travel concierge service that provides day of travel assistance, real-time trip alerts and click to call agent support. Niklas Andreen, Senior Vice President and Managing Director, Global Hospitality and Digital at Travelport said, “Mobile done right, allows agents to move from passive itinerary management to being a true proactive partner of the travellers throughout their journey. Travelport is proud to be working with such pioneering travel agencies as Omega Travel, Cozmo Travel and Pegasus Travel Management on redefining the role of the travel agency through mobile engagement.”