Tag Archives: Travelport

Travelport has announced it has secured seven new agreements in Europe to deploy Trip Assist, its advanced mobile application for travel management companies and travel agencies. The announcement was made during the company’s exclusive Travelport Live Europe event in Rome, Italy, which was attended by over 200 business leaders from across the region. The new agreements are with four Hungary-based travel agencies, Weco-Travel, Air Partner,  utazom.com and OTP Travel, two UK-based agencies, Amber Road Travel and Lycafly, and Italy-based Regent International. Since the mobile solution was launched in May 2018, Travelport has now secured more than 20 Trip Assist customers across the world. By signing up for Trip Assist, the agencies will benefit from a fully branded mobile engagement solution that allows them to support, engage and connect with travellers at every stage of their journey. Incorporating smart itinerary management capabilities and the ability to create agency-defined messages and rich push notifications, the solution will empower the agencies to build stronger relationships with their customers.

Travelport has signed a long-term supplier agreement with Jet Airways that will be effective from April 2019 and enable online and offline travel agencies around the world to shop, book and manage itineraries for leisure and business travellers. Jet Airways will also deploy Travelport’s Rich content and Branding, from which over 270 airlines now benefit by displaying graphical content, their fares families and a full range of ancillary products. Damian Hickey, Head, Air-Travel Partners, Travelport, commented, “Travelport’s commitment to the Indian travel market and the provision of the widest range of content has been further evidenced today with the announcement of this new mutual commitment between Jet Airways and our company beginning April 2019. Furthermore, our position in the rest of Asia, Europe, the Middle East, Africa and the Americas means that we are able to deliver to them a wide mix of international travellers. This is in addition to the millions of outbound and domestic Indian travellers they serve.”

Travelport has won a competitive tender process undertaken by Air India for the sole provision of distribution of its domestic flight content. The contract will begin to come into effect from November 2018 and be fully implemented by the end of 2019. The agreement confirms Air India’s continued deployment of Travelport Rich Content and Branding, now used by over 270 airlines. This displays airlines’ graphical content, their fares families and a full range of ancillary products. Travelport has seen a rapid expansion in India in recent years following the acquisition of business from the largest online travel agencies like MakeMyTrip, Ibibo, Yatra, EaseMyTrip and ClearTrip as well as working with corporate travel agencies and new entrants to the travel sector such as Paytm. Pradeep Singh Kharola, Chairman and Managing Director, Air India, said, “Air India is pleased to award this important contract to Travelport. In written submissions and in discussion with their team, the company demonstrated a clear understanding of our needs and displayed impressive technological and financial capability. As we make the switch to Travelport, we hope to be able to deliver even better value for money and a superior distribution to our customers in India and abroad.” Gordon Wilson, President and CEO, Travelport, commented, “Travelport is delighted to have been selected by Air India to provide these services. It is another welcome endorsement of our technology and our services in India. We look forward to implementing the agreement and delivering a world-class service to the airline.”

Travelport has been recognised as the Best Technology Partner to the travel and hospitality industry in the Middle East for the second consecutive year at Arabian Travel Awards 2018. The company also scooped the Best Travel Technology Provider award, a category formerly called Best Global Distribution System, which Travelport also won in 2017. The ceremony took place recently at JW Marriott Hotel in Deira, Dubai. Arabian Travel Awards is an annual event designed to support, promote and develop the Middle East travel and hospitality industry by identifying and rewarding excellence, and inspiring its practitioners to continuously raise the standards of their product and service offering. Winners are selected based on a unique system of jury, judgement and online voting by industry professionals. In other categories, Cozmo Travel won Fastest Growing Travel Management Company and Al Naboodah Travel won the Best General Sales Agent (GSA) award. Matthew Powell, Managing Director, Travelport, Africa, Middle East and South Asia, said, “We are proud of the work we have done over the last 12 months. Our travel commerce platform is faster, our merchandising and analytics solutions are more powerful, and our mobile applications like Trip Assist, are even more dynamic and in tune with the needs of today’s hyper-connected travellers. We are delighted this work has been recognised by the industry. We will continue to work tirelessly to lead the change we want to see for the benefit of our customers and travellers.”

Travelport has announced signing a new multi-year content agreement with Etihad Airways. The deal involves continued use of the company’s leading merchandising tools, Travelport Rich Content and Branding and Travelport Sponsored Flights, as well as its business intelligence solutions for airlines, Travelport Business Intelligence. Further, Etihad has also renewed its contract with Travelport Digital to continue to extend their digital reach and deliver innovative mobile services to its customers. Etihad, which is celebrating its 15th anniversary this year, uses Travelport Rich Content and Branding to provide Travelport’s 68,000 connected agencies with a graphically-rich experience when searching for and booking its branded fares, as well as greater access to its ancillary offers. The Travelport Sponsored Flights digital media offering is then used by the airline to further promote its flight options through highly-targeted advertising solutions. Travelport Business Intelligence is used by Etihad to arm its sales, marketing and network-planning teams with the information required to respond effectively to industry change, minimise operating costs and increase profits.

Travelport is using new cloud technology for the onboarding and management of new car rental content, provided through Travelport’s new partnership with AutoEurope. Travelport’s cloud-based platform enables quicker content acquisition, with AutoEurope’s content available through Travelport’s commerce platform within six months of the agreement being made. This increased speed and partnership approach will become the benchmark for future content addition, as well as providing a model to enable Travelport to grow and evolve with its customers. Commenting on the use of cloud technology, Travelport’s Chief Architect, Mike Croucher, said, “We’re constantly looking at how the deployment of new technologies can improve the way our platform delivers for our customers. Through using cloud-based management, we’ve significantly decreased the time-to-market for our new rental car content, bringing increased choice to our customers and their customers faster than before.” On Travelport’s partnership with AutoEurope, VP and Global Head of Rental Car and Ground Transport Sourcing, Steve Matise said: “The growth of our car business is a key pillar of Travelport’s content strategy and we’re delighted to have partnered with AutoEurope, who are a global leader in supplying rental cars. The ability to pre-pay for rental cars is common in many parts of the world, meaning this new partnership offers real choice for our customers and their customers.” AutoEurope provides car rental services at over 20,000 locations in 180 countries, globalizing Travelport’s bookable car content and increasing choice and flexibility for Travelport’s agency partners. Travelport’s XML solution for car enables the display of car providers content in the way they prefer to sell it.

Travelport and IBM have introduced IBM Travel Manager, an industry-first AI platform designed to help business manage corporate travel spend. Delivered via the IBM Cloud, the platform uses IBM Watson capabilities to track, manage, predict and analyse travel costs in one place to fundamentally change how companies manage and optimise their travel programmes. With annual global business travel spend estimated to reach a record $1.2 trillion this year, as projected by the Global Business Travel Association, corporate travel managers continue to look for new ways to reduce costs. Currently for businesses to get a full picture of travel patterns a travel manager might have to sift through data silos from travel agencies, cards, expense systems and suppliers for end-to-end visibility of spend and compliance across all travel subcategories but this is usually undertaken in a historical view rather than in real time. The new platform features advanced artificial intelligence, and provides cognitive computing, predictive data analytics using “what-if” type scenarios, and integrated travel and expense data to help travel management teams, procurement category managers, business units, finance and human resource departments optimize their travel program, control spend and enhance the end-traveler experience. IBM Travel Manager gives users complete, unified access to previous siloed information, which, when combined with travel data from the Travelport global distribution system (GDS), is then used to create real-time predictive analytics recommending how adjustments in travel booking behavior patterns can positively impact a company’s travel budget.

Travelport has announced the signing of a new multi-year content agreement with Cobalt Air, which includes the use of the company’s leading merchandising tool, Travelport Rich Content and Branding. From its base in Cyprus, Cobalt Air, offers regular flights to 22 destinations in Greece, UK, Ireland, France, Switzerland, Germany, Russia, Spain, Israel, Denmark, Lebanon and the UAE. Under the new agreement, its full content and inventory will be made available for the first time to over 68,000 Travelport-connected agencies servicing hundreds of millions of consumers around the world. With Cobalt Air joining over 260 airlines using Travelport Rich Content and Branding, agencies and travel bookers will also be given a graphically rich experience when searching for and booking the airline’s branded fares, as well as greater access to its ancillary offers. Through delivering these benefits, Travelport’s merchandising tool will help drive increased revenue. Philip Saunders, Vice President, Air Commerce, Europe Middle East and Africa at Travelport added, “We are delighted to welcome Cobalt Air to Travelport’s platform and look forward to supporting its growth objectives. Our Rich Content and Branding solution will help promote the airline’s brand and increase revenue by facilitating upsell of branded fares, ancillaries, and special promotions while continuing to develop Travelport’s position in the Cyprus travel industry.”

As of July 2018, arrival flights around the holy city of Mecca ahead of this year’s Hajj were up 20 per cent when compared to the last year’s pilgrimage, according to an analysis conducted by Travelport. With Hajj being one of the five pillars of Islam, all Muslims are obliged to make the Islamic pilgrimage at least once in their lifetimes if they have the means to do so. Over five days, it involves undertaking a series of rituals including trekking through the desert and drinking water from a holy well. Every year, in excess of one million people from all over the world fly into western Saudi Arabia to perform Hajj, making it one of the largest annual spikes in global air traffic. To manage numbers from overseas, Saudi Arabia sets quotas for countries based on their population of Muslims. Local governments and/or private travel companies then allocate places for citizens. This year, the pilgrimage begins this weekend and concludes on the first day of Eid AlAdha. During this period, in total, as many as three million pilgrims are expected to participate. With such vast numbers involved, pilgrims start arriving in the Kingdom of Saudi Arabia as early as one month before the official start of Hajj to avoid the crowds at holy sites and prepare for the pilgrimage. Due to their proximity to relevant locations, the three airports pilgrims tend to fly into are: King Abdulaziz International Airport, Jeddah; Ta’if Regional Airport, Ta’if; and Prince Mohammed Bin Abdulaziz International Airport, Medina.

Travelport has partnered with SecurityMetrics to help agents achieve proof of Payment Card Industry Data Security Standard (PCI DSS) compliance at preferential rates. The online wizard tool for PCI compliance from the SecurityMetrics PCI Customer Portal is a quick and easy option for Travelport-connected agents to get started and complete a Self-Assessment Questionnaire (SAQ) on their payment processing environment. Merchants and agents can then show proof of compliance through the completion of an Attestation of Compliance. Alexandra Fitzpatrick, VP Travelport Global Payment Solutions, commented, “The ability to demonstrate proof of PCI DSS compliance is key for agencies to be seen as trusted partners to their customers. The PCI DSS certification program in partnership with SecurityMetrics is a simple way for our customers’ businesses to operate within a compliant environment and adhere to regulations”. “We are honored to help protect agents and customers and streamline their PCI compliance process. We believe our security tools, cloud-based PCI compliance module, and award-winning 24/7 support, combine to make the best PCI solution in the world”, said John Bartholomew, SecurityMetrics VP of Technology.