Tag Archives: Travelport

Travelport won ‘Best travel technology provider’ at the seventh Arabian Travel Awards 2024. ‘Winning this award is incredibly important to us, as it reflects the voice of our customers. It is an honor to be recognized for our technology innovation work and dedication to supporting agencies, especially in the rapidly advancing Middle East travel sector. This achievement motivates us to continue advancing our Travelport+ platform to empower our agency customers to excel as modern travel retailers.’ Kathryn Wallington, Head of MEA, UK&IE, Central & Eastern EU, Travelport

Travelport unveiled its 2025 State of Modern Retailing Report and one of the key findings was transparency where modern retailing requires honesty at every stage of the customer journey.  This report, combining new proprietary research and cross-industry insights, outlines critical trends reshaping the travel industry in 2025, including heightened demand for transparency, the emergence of new subscription models, and AI-driven advancements in the travel retail experience. “Consumers are clear about what they want from the travel industry: simplicity, transparency, and trust,” said Jen Catto, Chief Marketing Officer at Travelport. “Our latest research shows that travel has reached a tipping point. Modern retailers who embrace radical transparency, adopt AI responsibly, and deliver streamlined experiences will thrive in this evolving landscape.” Five Key Trends to Watch in 2025: 1. Consumer-washing ends; Radical transparency begins Travel companies face growing criticism for “consumer washing,” a practice where businesses advertise deceptively low prices, hiding fees or conditions until checkout. Nearly half (44%) of surveyed consumers ranked airlines, hotels, and travel companies as major offenders, second only to credit card companies (45%). Modern retailing requires honesty at every stage of the customer journey. Brands that eliminate hidden fees and agencies that present clear, comparable options across suppliers will earn customer loyalty. Radical transparency is not just a necessity—it’s a competitive advantage. 2. Disruptors Delivering Simplicity Will Outpace the Laggards Fintech disruptors have reshaped banking, with 47% of consumers agreeing they’ve made personal finances easier to manage. However, the travel industry lags behind. Over half of consumers (56%) report that airline offers have become more confusing over the past decade. To match fintech’s success, travel brands must embrace agile, API-led technology that enables seamless integration of new …

Travelport announced it has signed a new long-term multi-source content agreement, including New Distribution Capability (NDC) content, with China Eastern Airlines, one of China’s three major airlines and member of the SkyTeam Alliance. Travelport’s comprehensive NDC solution will enable travel agency customers to seamlessly shop, book, and manage NDC reservations with China Eastern Airlines including servicing adjustments such as cancellations and exchanges. “This agreement marks an important step in our journey toward NDC adoption, allowing us to scale and encourage its use across agencies and travel retailers,” said Fu Jian, Vice President, Digital Transformation and Business Management Department of Marketing and Sales at China Eastern Airlines. “Our commitment is to provide top-tier content and customized experiences for our customers, and Travelport’s advanced retailing technology is key to making our offerings more accessible to agencies and their clients.” Travelport’s comprehensive NDC solutions are built to support modern retailers, helping agents and travelers easily explore and compare offers, select the best choices, and manage NDC bookings with partners like China Eastern Airlines. Moreover, Travelport’s AI-driven Content Curation Layer (CCL) and Content Optimizer in Travelport+ streamline the search process, delivering intelligent, relevant, personalized, and enriched NDC and traditional content quickly and efficiently. “Our goal is to be the industry’s top multi-source content aggregator, which means NDC content in Travelport+ should be simple to access, compare, and manage,” said Damian Hickey, Global Head of Travel Partners at Travelport. “Through our partnership with China Eastern Airlines, together, we’re focused on delivering NDC content that is simple to access and ready for our agency customers to shop and compare more personalized offers to present travelers with the best options.”

Travelport and All Nippon Airways (ANA)  have signed a multi-source content distribution agreement that includes New Distribution Capability (NDC) content and servicing. Named a ‘Friendly Partner’ of ANA, Travelport is the first global distribution system (GDS) to confirm an NDC distribution agreement with the airline. Travelport and ANA are actively collaborating to make ANA’s NDC content available via Travelport+, targeting mid-year 2025. “Travelport has been a valued partner of ANA for many years as a result of our productive collaboration that enhances our modern retailing approach so we can provide exceptional experiences for our travelers,” said Keiji Omae, Executive Vice President of Customer Experience at ANA. “As we advance our NDC strategy, I am confident that Travelport can play a crucial role in helping us expand our reach and simplify the booking and servicing process as agents and travelers shop for our best offers.” Travelport and ANA have deepened their long-standing relationship to ensure that Travelport-connected agencies will continue to have simplified access to ANA’s wide range product offerings, including ancillary services. Travelport+ is the only modern retailing platform built for travel agencies. To date, thousands of travel agencies in more than 178 countries can easily search, sell and service multi-source content, including NDC, using Travelport’s APIs, Smartpoint Cloud and Smartpoint desktop agency point-of-sale solutions. “This pivotal agreement confirms that agencies using Travelport+ will be able to access relevant, personalized, and enriched multi-source content from ANA, which means travelers are presented with more choice among ANA’s best offers and fares,” said Damian Hickey, Global Head of Air Partners at Travelport. “As ANA’s friendly partner, we are dedicated to delivering ANA’s content to our agency customers in a retail-ready way so …

Travelport and Transportes Aéreos Portugueses (TAP Air Portugal)  announced that they have signed a multi-source content distribution agreement that includes both NDC content and traditional content for Travelport’s agency customers. “This upcoming launch of our NDC content in Travelport+ will be a pivotal moment in our decades-long relationship,” said Mario Cruz, Chief Commercial and Revenue Officer at TAP Air Portugal. “Together, we are looking to deliver a solution that makes it easy for agents to access, sell, and service tailored NDC content and offers from TAP Air Portugal through the Travelport+ marketplace.” TAP Air Portugal and Travelport are actively collaborating to deliver TAP Air Portugal’s NDC content so that agents can easily access its wide range of fares and offers in the Travelport+ platform. Agents using Travelport’s API, Smartpoint Cloud and Smartpoint Desktop solutions will be able to seamlessly view and compare the airline’s NDC offers alongside traditional content and book the best offers for their travelers. Travelport’s comprehensive solutions also enable agents to service NDC bookings for their travelers. “Our updated agreement with TAP Air Portugal highlights our mutual dedication to creating a modern, personalized shopping and service experience for agents and travelers with NDC,” said Damian Hickey, Global Head of Travel Partners at Travelport. “With the future delivery of TAP Air Portugal’s NDC content and servicing in Travelport+, we’re continuing our mission to ensure that agencies can easily shop, compare, book and service the best offerings from leading airlines, all in one place.” Travelport’s AI-powered Content Curation Layer (CCL) helps retailers minimize challenges with viewing and comparing multi-source content offers, enabling agents to easily compare both NDC and traditional content side-by-side in one place. Built into Travelport+, CCL …

Travelport and Air India announced that they are accelerating the launch of NDC content and servicing for Travelport-connected agencies. Travelport is the leading distributor for Air India content globally, connecting the airline to its network of travel agencies around the world via the Travelport+ platform. Agencies using Travelport+ will be able to quickly and easily view and compare the airline’s NDC offers alongside traditional content in the fourth quarter of this year. “Globally, Travelport is the leading aggregator of Air India content for travel agencies,” said Damian Hickey, Global Head of Travel Partners at Travelport. “Our partnership is centered around our shared belief that agencies are an essential retailing channel to provide travelers with seamless, personalized experiences for every trip, even after booking. That is why Travelport’s end-to-end NDC solution will empower agencies to directly service Air India bookings, so they can manage changes across NDC and non-NDC content seamlessly.” Travelport’s latest enhancement to the Travelport+ platform, Content Curation Layer (CCL), simplifies the process of accessing retail-ready content and identifying the most relevant options from airlines like Air India. Travelport’s CCL uses artificial intelligence (AI) and machine-learning (ML) to filter through aggregated multi-source content to deliver accurate search results that are standardized, making offers easier to understand and compare. This ensures that agents can then book the best options for their travelers from any source of Air India’s content, based on their unique needs and preferences. “Travelport is one of our preferred technology providers,” said Nipun Aggarwal, Chief Commercial and Transformation Officer at Air India. “Together, we are looking to deliver a solution that makes it easy for agents to access, sell, and service Air India’s content and offers through …

Travelport announced it has signed a multi-year renewal agreement with Delta Air Lines, including NDC content. The top U.S. airline is collaborating with Travelport on the integration of its NDC solution into Travelport+ to support Delta’s selling and servicing transformation. “We value our long-term partnership with Travelport and are pleased to extend our full content agreement, as well as make Delta’s NDC technology solution available to all of Travelport’s agency customers,” said Jeff Lobl, Managing Director, Distribution Strategy and Agency Sales Programs at Delta Air Lines. “Together, we aim to create value by ensuring customers are presented with the best options to fit their needs for a better, more personalized shopping experience.” To help agencies solve challenges with comparing NDC offers alongside traditional content, Travelport recently debuted its Content Curation Layer (CCL). Travelport’s CCL uses artificial intelligence (AI) and machine-learning (ML) to sift through aggregated, multi-source content and return the right range of accurate, highly intuitive search results that are normalized and easier for agents and travelers to understand. CCL is the latest enhancement to the Travelport+ platform, simplifying the delivery of retail-ready content from partners like Delta and presenting tailored options to agency customers and the end-traveler. “Our renewed agreement with Delta underscores our shared commitment to modernizing travel retail for agents and travelers with a seamless, personalized shopping and servicing experience,” said Damian Hickey, Global Head of Travel Partners at Travelport. “As we prepare for the future delivery of Delta’s NDC content, our ability to deliver multi-source content in a retail-ready way ensures that agents and travelers will be able to easily shop and compare all of Delta’s product offerings in one place.”

Travalyst has scaled flight emissions information globally, with emissions data appearing in over 65 billion searches1. The search figure, released by Travalyst – the not-for-profit organisation founded by Prince Harry, The Duke of Sussex – aggregates data from a number of its coalition partners2, which include Amadeus, Booking.com, Expedia Group, Google, Sabre, Skyscanner, Travelport, and Trip.com Group. Travalyst’s mission is to align the travel industry behind clear, consistent and credible sustainability information to help people make more informed choices. The Travel Impact Model (TIM), which estimates lifecycle emissions for flights at the individual passenger level, was developed by Google and has been scaled through the Travalyst coalition. Platforms using the TIM present flight emissions information at the time of booking, so travellers are able to choose a flight with an estimated lower-than-typical CO2e footprint3. On some platforms, travellers can also sort flight search results by emissions, alongside standard filter options such as cost and arrival/departure time. For example, the typical CO2e per passenger on a one-way economy flight from London (LGW) to New York (JFK) is 466 kg4. Popular travel booking platforms highlight an option that is 12% (57 kg) lower than the typical CO2e for that route. The difference in CO2e is approximately equivalent to a passenger’s flight from London (LGW) to Dublin (DUB) (typically 56 kg CO2e). The TIM takes a variety of attributes into account including flight origin and destination, aircraft type, cabin class and seat configuration, load factors and average aircraft utilisation. With such granular data comes the ability to see emissions at individual airline level, which could pave the way for airlines to compete on reducing their climate impact, as well as price and service. …

Travelport announced that agency customers can now access content from Greater Bay Airlines (GBA), Hong Kong’s newest carrier, through the Travelport+ platform. This new collaboration will support GBA’s aggressive expansion plans as Travelport+ connects the Hong Kong-based carrier to Travelport’s global network of travel retailers. With this multi-year agreement, Travelport is providing agents the ability to easily search, compare and book GBA’s fares and ancillary services. The agreement also includes GBA’s use of Travelport’s rich content and branding merchandizing solutions for ease of use and driving incremental sales. “We have partnered with Travelport to support our growth strategy and connect with more travel retailers, so that we can make it easy for agents and travelers to shop and book with GBA,” said Stephen Loh, Chief Operating Officer at Greater Bay Airlines. “We are impressed with Travelport’s vision to enhance traveler experiences by modernizing the retailing process and making it easier for agencies to consume our dynamic content and sell our product offerings and ancillaries.” “We’ve enhanced the multi-source content that our agency customers can search, sell and service in Travelport+ with this new partner agreement that will also support GBA in reaching more travel retailers and customers as GBA expands into additional markets,” said Damian Hickey, Global Head of Travel Partners at Travelport. “Our ability to make it easy for agencies to access and compare multi-source content from brands like GBA alongside other carriers is essential to modern travel retailing, so that travelers know they are presented with the best options and book with confidence.” GBA operates in seven destinations across the Asia-Pacific region, including Chinese Mainland, North and Southeast Asia.

Travelport announced the debut of the Content Curation Layer (CCL). The CCL uses AI to power search while trawling billions of trip options, helping agencies find the perfect match for their customers. As the latest enhancement to the innovative Travelport+ platform, CCL uses artificial intelligence (AI) and machine-learning (ML) to quickly deliver the right range of accurate, highly intuitive search results to its travel agency partners worldwide. “Travelport’s role in the increasingly complex travel industry is to take millions of pieces of disparate information and make it simple for both travel agencies and providers to understand, search, sell and service,” said Greg Webb, Chief Executive Officer at Travelport. “We believe AI and machine learning are powerful tools to do just that. The Content Curation Layer will allow travel agencies to provide travelers the right range of normalized, enriched, bookable content at speed, via a singular search screen. Used for all content sources (LCC, EDIFACT, NDC, hotel, car, etc.), the CCL allows agents to compare apples to oranges in an apples-to-apples way.” Travelport’s Content Curation Layer is a powerful tech-enabler that uses AI and ML to sift through aggregated, multi-source content and returns search results faster than the average airline search response time. It identifies the most relevant offers for each traveler to create a faster, more intelligent search experience for the agent. This technology layer simplifies the delivery of retail-ready content to agencies and helps them curate options that are most desirable for the travelers. One of the key features of the CCL is the Content Optimizer, a new Travelport+ product that offers agency customers greater control over all content types, including both traditional and NDC content. With the ability …