Tag Archives: TIME Hotels

Leading hospitality providers are implementing new and innovative ways to enhance guest and staff experiences with the help of unified communications and contact center solutions from Avaya Holdings Corp., a global leader in solutions, to enhance and simplify communications and collaboration for the global hospitality industry. According to IDG, 62% of businesses believe digital transformation success is defined by excellent customer experience as measured by customer satisfaction scores. “As a significant and growing global hospitality brand known for superior guest experiences across our 5,000 resorts and hotels worldwide, Accor chooses our vendors carefully,” said Denis Collette, Global Call Centre IT manager, Accor. “We have been an Avaya customer over the last 20 years and we look to Avaya for our continued growth in enhancing our guest journey. The Avaya IX Contact Centre solution is rock solid with a history of proven reliability and support.” Moxy Hotels, Marriott’s newest brand, focuses on providing fresh and innovative experiences to guests by combining stylish design and approachable service at an affordable price point. “To ensure we are giving our guests the finest experience we knew we needed a reliable, rich-feature solution that came in at a competitive price point,” said Lowell Beebe-Center, Director of Operations, Moxy Hotels. “Connectivity today is a critical aspect of the hospitality industry. It is essential to have proper infrastructure to provide the reliable services our guests need,” said Joseph Fayad, Corporate Director IT, TIME Hotels, a chain of four resort brands based in the UAE. “Our new Avaya contact centre and unified communications platform helps make it possible for the group to automate key guest services including wake-up calls, reservation reminders, and requests for information on hotel services …

UAE-headquartered TIME Hotels has signed an agreement with Dubai-based Plan B Solutions, to offer its guests the opportunity of enrolling in the TIME Elite Club Membership. The cobranding loyalty programme has two tiers, the first being a complimentary level where would be members can enroll for free, by simply downloading the eliteclub mobile app and registering. Members can earn two points for every one US dollar spent in any participating TIME hotel and points can be redeemed, through the eliteclub e-commerce platform against gift certificates, retail products or cash vouchers, which can be spent at any TIME Hotel. “Elite Club is all about adding value to our proposition. Guests can earn points every time they stay or dine with us, which can be saved and redeemed at a later stage. Although we already have a very loyal customer base, we thought this was another way of saying thank you for their continued loyalty,” said Mohamed Awadalla, CEO, TIME Hotels. The executive tier of the programme comes with an annual membership fee of AED 990, but opens the door to a world of advantages, including unlimited discounts of up to 50 per cent on F&B, free upgrades and up to 20 per cent discounts on rooms; AED 1,600 worth of complimentary voucher packages, containing free accommodation and breakfast, plus free access to 100 swimming pools and beach resorts for two people, at all hotels enrolled into the eliteclub loyalty scheme. “This loyalty programme also allows members to take advantage of considerable discounts and value-led offers, not only from TIME Hotels but from an extensive collection of bars, restaurants and experiences, as well as another 30 branded hotel partners across the globe,” …

TIME Hotels, the UAE-headquartered hospitality company and hotel operator, is set to announce plans to open five new properties across the Middle East during 2019 – as it targets 35 properties by 2025. The properties, which will see the growth and launch of existing as well as new TIME Hotel brands to key territories throughout the region, were unveiled during Arabian Travel Market 2019. Mohamed Awadalla, CEO, TIME Hotels, said, “We currently have 15 properties in operation across the UAE and wider GCC with new additions in Dubai, Sharjah and Saudi Arabia scheduled for this year as well as extending our presence to Egypt — further supporting our strategic business plan to increase our total portfolio to 35 properties across the Middle East by the end of 2025. ” TIME Hotels will debut its TIME Express Hotels brand with the opening of a property in Sharjah, during the third quarter of 2019. The three-star TIME Express Hotel Al Khan will feature 55 keys in total. In Dubai, TIME Asma Hotel is scheduled to open during the second quarter of 2019. The four-star property, located in Al Barsha, will feature 232 rooms including 12 suites. TIME Hotels opened its second property in Saudi Arabia at the beginning of April. Featuring 28 deluxe apartments — comprising four one-bedroom units and 24 two-bedroom units – TIME Dammam Residence is located 35 minutes from King Fahad International Airport and just minutes from various shopping and dining destinations in Dammam. Joining TIME Dammam Residence in the kingdom will be TIME Golden Tower Al Khobar. Scheduled to open in August 2019, the 65-key property will be strategically located on Al Khobar Main Street and within close proximity …

TIME Hotels unveiled its first resort at WTM London with the launch of TIME Beach Villas Resort in Jeddah, Saudi Arabia. Opening its doors in December 2017, the resort will comprise 61 units with detailed Arabic architecture encompassing a full reflection of authentic Gulf design. Mohamed Awadalla, CEO, TIME Hotels, said, “This resort has been built with both corporate and leisure visitors in mind. It is perfect for long staying corporate guests as well as short stay family getaways. We, at TIME Hotels, have an in-depth understanding of these market segments, how to add value and drive in business.” Located close to the beach and at a 20 minutes’ drive from Jeddah International Airport and city centre, the midrange resort will offer fitness and leisure facilities, high-speed WiFi, LED televisions in all rooms along with concierge and business services.

UAE-headquartered hospitality company, TIME Hotels Management has achieved Green Key status for all of its hotels and hotel apartments across the hospitality groups’ entire portfolio. A leading international standard of excellence in the field of environmental responsibility and sustainable operation within the tourism industry, the Green Key award is a voluntary eco-label that represents a commitment by hospitality and tourism establishments to adhere to the strict criteria as stipulated by the Emirates Green Building Council (EGBC). To qualify for the award, TIME Hotels had to pass an exhaustive audit, which recognised TIME’s contribution towards eco-friendly programmes, such as energy and water-saving initiatives, as well as waste management projects, all of which help to reduce TIME’s carbon footprint, limiting its negative effect on the environment. Mohamed Awadalla, CEO, TIME Hotels, said, “The whole ethos of TIME Hotels is built on pursuing an active sustainability strategy that gain stakeholder traction, without whom, we would not be able to incorporate the various initiatives, events and programmes across our entire portfolio. We are no strangers to Green Key certification, but it is testament to the team that we refuse to rest on our laurels and continue to strive to become a more responsible corporate citizen.”

UAE-headquartered hospitality company, TIME Hotels Management, has earned its first Green Key status for all hotels and hotel apartments across the hospitality groups’ portfolio. Six TIME properties viz., TIME Oak Hotel and Suites, TIME Grand Plaza Hotel, TIME Ruby Hotel Apartments, TIME Opal Hotel Apartments, TIME Topaz Hotel Apartments and TIME Crystal Hotel Apartments, received the Green Key award; each property recognised across 12 criteria including waste management handling and guest awareness. The Green Key award is a voluntary eco-label that represents a commitment by businesses that their tourism establishments adhere to the strict criteria as stipulated by the Foundation for Environmental Education (FEE). It aims to contribute to the prevention of climate change by awarding and advocating facilities with positive environmental initiatives and, to qualify, the hotel passed an exhaustive audit.. The annual Green Key award also promotes awareness and encourages the creation of behavioural changes in guests, staff and suppliers, as well as applauding increased use of environmentally friendly and sustainable concepts and applications within hotel operations. The audit covered 12 key areas from water conservation, waste management systems and indoor environment to green activities, staff involvement and guest awareness.

Latest TIME-hosted teen-focused round table addressed Dubai’s all-round appeal as a family travel destination; panelists flagged lack of tailored activities for 13 to early 20s-year-olds as gap in the market for tourism industry. UAE-headquartered TIME Hotels, in partnership with BNC, has once again brought together a group of Generation Z teens to get their perspective on key travel and tourism issues at the second in its four-part series of round table events. Its latest roundtable event session brought together 10 students, aged 17-18 years old, from, GEMS Wellington International School, The Winchester School – Jebel Ali and Dubai English Speaking College to discuss the appeal of Dubai as a family holiday centre, and to share their insights on what the emirate can do to secure its place as a world-leading destination for family travel. The emirate has a target of 20 million visitors by 2020, and has already witnessed a year-on-year increase of 7.5% from 2014 to 2015 according to DTCM figures, reaching 14.2 million visitors, which makes it the fourth most visited city in the world. Currently, Dubai’s top three source markets are Saudi Arabia, the UK and India, and international overnight spend in the city last year saw tourism receipts totaling US$11.68 billion, according to the MasterCard Global Destination Cities Index 2015.