Tag Archives: technology

Within the framework of Kuwait Airways’ continuous endeavours to provide the best services and solutions to its valued customers, the company announced the launching of the Electronic Boarding Passes, as a new service enabling customers to check-in and complete their travel procedures on Kuwait Airways’ website or the electronic application for more than 22 selected stations, for those arriving to Kuwait. Speaking on the launch of this new service, the Chairman of Kuwait Airways, Captain Ali Al-Dukhan stated, “Kuwait Airways is committed to its tireless efforts to introduce the latest services that will enable passengers to save time and facilitate the completion of their travel procedures. The launch of the Electronic Boarding Pass is part of the Blue Bird’s efforts to implement its strategic objectives towards digital transformation, which is in line with the best standards and solutions in the aviation sector, and to provide distinguished services for passengers travelling on the National Carrier of the State of Kuwait. This is in addition to the recent launch of various other new services during the National Holidays, such as the Home Check-in Service and the Limousine Service for Royal and First Class passengers”. Al-Dukhan added, “Customers can check-in through the Kuwait Airways website or the electronic application, select their preferred seat, complete their reservation procedures, and then obtain the barcode for their flight. Passengers without any luggage can proceed directly to the passport control, show the barcode and head to the boarding gate, without the requirements of proceeding to the check-in counter to check their baggage allowance.” Al-Dukhan continued by saying, “As for passengers carrying baggage, they can complete their travel procedures either through the self-baggage weighing device according to its …

Sabre Corporation and Al Manal Travel, Tours and Cargo, Salalah, the Sultanate of Oman, have announced an exclusive multiyear technology agreement to help the agency advance its operations and provide travellers with personalized travel experiences. Al Manal Travel has been working with Sabre for more than two decades, delivering comprehensive travel solutions and offerings – including travel packages, cruises and adventurous holidays. Al Manal Travel will be exclusively using Sabre Red 360 to deliver highly personalised offers for its customers, by deploying intelligent and consultative services and features. Furthermore, it will benefit from Sabre’s Automated Exchanges and refunds to drive operational efficiency. “For more than 20 years, Sabre has been the trusted and innovative technology partner that helped us deliver comprehensive travel services and customized products in the Omani market,” said Ahmad Mustafa, General Manager, Al Manal Travel, Tours and Cargo. “We choose Sabre for its expertise, dedicated team, and innovative technology, which will help us to keep our business agile and advance the services that we offer our travellers.” Al Manal Travel will continue to have access to Sabre’s marketplace of more than 400 airlines, 750,000 hotel properties, and hundreds of tour operators, rail, car and cruise providers, to sell customized travel packages from suppliers around the world. “We are thrilled to extend our longstanding relationship with Al Manal Travel as its preferred GDS partner,” said John Matthew, Oman Country Manager, Sabre Travel Network Middle East. “We are constantly evolving our technology, enabling us to offer agencies faster innovation and more flexible solutions infused with data-driven insights. This helps agencies to differentiate their offerings and create compelling travel shopping experiences.”

Travelport announced a $200 million investment from the company’s owners, Siris Capital Group and Elliott Management. Following a strong first quarter performance, including best-in-class tech achievements and the acquisition of Deem, the new injection of capital will allow the company to continue executing against its aggressive growth strategy. “The $200 million investment from our owners, Siris Capital Group and Elliott Management, reflect their confidence in Travelport and the continued recovery of the travel industry,” said Greg Webb, CEO of Travelport. “The main advantage of private equity ownership is agility, which is crucial in a rapidly changing environment. This investment will allow Travelport to further advance its tech innovations, while fueling the company’s momentum.” This month alone, Travelport: Announced the game-changing acquisition of Deem, a leading corporate travel management platform, in order to fulfill a growing need for a tight, fully-integrated tool that provides access to all multi-source content, including NDC. Launched Smartpoint Cloud, delivering a more intuitive and efficient way for travel agents to sell and service travel, all while increasing sales of higher-value services for suppliers. Became the first GDS to offer a complete solution for American Airlines’ NDC content. The company’s next-generation platform, Travelport+, has had NDC content from American Airlines live for nearly a year now; and as of mid-March, the content is live across the entire Travelport portfolio. The $200 million investment, along with a recent refinancing that received the support of 100% of Travelport’s First Lien Lenders and materially lowered the company’s cash interest expense, provides Travelport with significant liquidity while demonstrating investors’ strong belief in the company’s bright future.

Travelport announced the launch of Smartpoint Cloud on Travelport+. As the only modern retailing platform built for agencies, Travelport+ will now deliver a more intuitive and efficient way for travel agents to sell and service travel, all while increasing sales of higher-value services for suppliers. Through Smartpoint Cloud, agents will be able to easily search, filter, find and create tailored packages to suit every customer type, including fully customizable hotel and flight search options and NDC offers. “Travel agents are the true retailers of our industry, and launching Smartpoint Cloud on Travelport+ will help our partners to deliver more value to both their clients and suppliers,” said Tom Kershaw, Chief Product & Technology Officer at Travelport. “Like any good tech innovation, these tools are simple to use and tackle key challenges faced by the travel advisor community. Smartpoint Cloud will further personalize agent workflows, help drive more revenue, and most importantly, impress customers.” Built with the insight that agencies need to train and onboard new agents, the graphical user interface (GUI) on Travelport+ is designed to provide a more user-friendly, simpler experience that speeds up agent workflow. Agents who prefer to work in a traditional (cryptic) interface have the flexibility to do so. Smartpoint Cloud’s retailing storefront helps agents understand offers and make more informed decisions within the robust offerings of air, hotel, car, and rail content available. It provides better criteria to allow easy comparisons from any source, including both NDC and traditional air content side by side. Smartpoint Cloud also helps provide more transparency on offers, enabling agents to have the relevant information for comparison shopping at their fingertips. Additionally, the newly expanded Trip Quote capabilities integrate both …

Radisson Hotel Group continues its strategic digital transformation with the expansion of its innovative real-time, self-service online booking platform for meetings and events. Book it easy is now available across all key conference hotels in EMEA. This best-in-class digital solution allows meeting and event organizers to save hours of precious time when planning for a meeting and booking a venue by making the process faster and more efficient. In response to the rapidly changing meetings and events landscape for which meeting organizers need to book meetings and events ever more swiftly, Radisson Hotel Group’s Book It Easy platform allows planners to organize events seamlessly by simplifying the venue sourcing and booking process online. Planners can simply enter their event details, check real-time availability of meeting spaces, view the room options with ground-breaking 360 technology, book their preferred venue, and receive instant booking confirmation. Book It Easy key functionalities include: 24/7 real-time availability of meeting spaces 360-degree views of rooms Best available rate guaranteed and transparent pricing Custom-made packages, including AV equipment or additional amenities Easy and secure online payment “We are incredibly proud to have launched our Book It Easy tool successfully across key hotels in our EMEA portfolio over the last 12 months. Radisson Hotel Group has a strong reputation for delivering world-class meetings and events facilities, and we are now making the booking process even easier. We conducted extensive research with our valued meetings and events partners to create this new platform and to ensure it includes all the technology and information required for a seamless, real value, and real time experience,” says Chema Basterrechea, Global President and Chief Operations Officer at Radisson Hotel Group. Radisson Hotel Group …

BCD Travel has expanded its agreement with Amadeus as the forward-looking travel management company (TMC) refines its global technology approach to best capitalize on opportunities in the new era of business travel. Under the new agreement, the two organizations will partner on multiple initiatives, each designed to provide BCD Travel with a platform for growth, productivity improvement, and technological innovation. BCD Travel will leverage Amadeus’ technology, travel expertise, content, and global footprint to support its operations in additional markets. This includes incorporating Amadeus’ industry leading NDC content and end-to-end workflow capabilities. For Amadeus, the new agreement also means increased business with a leading global TMC, including opportunities in the UK, Ireland, and North America. “BCD is delighted to be expanding our long-standing partnership with Amadeus,” said BCD Travel President and CEO John Snyder. “This agreement allows us to engage on deeper technology collaboration and deliver high value services through the Amadeus Travel Platform. The expansion of our partnership will provide our corporate clients with more content options, including bringing NDC to life at scale, while streamlining and simplifying our distribution technology footprint and infrastructure.” Decius Valmorbida, President, Travel, Amadeus, said: “We are proud to extend and expand our long-standing partnership with BCD Travel. As the leading technology company in the travel industry, we consistently invest to deliver superior products and services to our customers. The new agreement presents significant potential for mutual growth, and we look forward to partnering with BCD Travel on initiatives to address future challenges and opportunities in the business travel space.”

Almatar Travel Group and Sabre Corporation signed a new technology agreement at the Saudi Tourism Forum in Riyadh, that will see the travel company uses Sabre’s industry-leading technology and solutions to help drive operational efficiency, advance its virtual payments strategy and transform travellers experience. Under this agreement, Almatar Travel Group will benefit from Sabre’s extensive travel ecosystem including its wide geographic scope and breadth of travel content, which includes air, lodging, ancillary and NDC content. Furthermore, Almatar will access Sabre’s portfolio of innovative technology and intelligent platform, Sabre Red 360, which will help enable the travel company to differentiate its offering, compete more effectively, grow faster in the region, and expand its online travel business. Additionally, Almatar will use Sabre’s APIs and Automation Hub to help it stay competitive in the dynamic Saudi marketplace. “With the impressive developments of the Saudi Vision 2030, we are witnessing increased tourism in the country, allowing us to deal with travellers from around the world with different expectations and accustomed to different technology,” said Faisal Al Rajhi, President, Almatar Travel Group. “We turned to Sabre to advance our technology, expand our reach and equip ourselves with intelligent solutions that make shopping and booking travel intuitive, personalised and flexible which is important to differentiate our offerings in a competitive marketplace.” Almatar Travel Group is advancing its payments solution and will deploy Sabre Virtual Payments (SVP) to help maximize value of its B2B payments and to provide payments flexibility and control, increased fraud protection and security, accurate reconciliation and better automation and efficiency. “We are excited to partner with Sabre at this exciting time to support the Kingdom’s vision and the travel and tourism developments,” said …

Faced with increased disruptions, baggage mountains, and staff shortages, airports and airlines are ramping up their investment in technology to digitalize their operations and speed up the passenger journey by offering more self-service options. SITA’s 2022 Air Transport IT Insights report, published reveals that with the post-pandemic recovery CIOs want to ensure operations are as agile and resilient as they are efficient, with IT solutions seen as central to their success. This has spurred an acceleration of digitalization, with airlines and airports looking to key technology solutions to fortify their operations against disruption while automating the passenger experience. The industry’s IT spend is projected to continue its steady year-on-year growth trend since 2020 to support this push for digitalization, with a full 96% of airlines and 93% of airports expecting their IT spend to stay the same or increase in 2023 compared to 2022. Last year airline and airport IT spend rose to an estimated 37 billion USD and 6.8 billion USD respectively. David Lavorel, CEO, SITA, said: “Air travel has recovered faster from the pandemic than anyone in the industry had initially expected, particularly in Europe and the US. While the recovery is welcome, airports and airlines have found themselves on the back foot with staff and resource shortages. This has put strain on operations, resulting in an increased risk of congestion, delays, cancellations and mishandled baggage. Digitalization is seen as key to addressing these challenges, providing more scalability and flexibility.” Airlines are placing great emphasis on IT tools to manage irregular operations and provide the best passenger experience possible even amid staff shortages. Over the next three years, 90% or more of airlines are investing in IT service …

Kanoo Travel, the largest travel company in the MENA region, has started a new partnership with dcs plus, a global leading travel technology company. This investment will further enhance the technological infrastructure, strengthen Kanoo Travel’s operational activity and upgrade the services towards its impressive portfolio of customers. Kanoo Travel will power their operations with TINA, the travel ERP developed by dcs plus. TINA is one of the world’s most advanced web-based ERP systems for the travel industry and is favored by members of large global TMCs. With an operational footprint that spans over an extensive network of offices the Middle East, North Africa, and Europe, Kanoo Travel aims to achieve a greater control and efficiency through digitalization. This new partnership will enable Kanoo Travel to achieve greater control through seamless processes, reducing the operational costs and offering a best-in-class traveler experience at every touchpoint of the customer journey. Furthermore, Kanoo Travel will leverage the state-of-the-art technology from dcs plus to optimize business processes, utilizing smart analytics and data, which will be integrated across different platforms at group level for Bahrain, Kingdom of Saudi Arabia, United Arab Emirates, Oman and Egypt. Zaeem Gama, Divisional CEO of Kanoo Travel: “Our partnership with dcs plus is a fundamental element of our ambitious roadmap to advance the travel industry through digitalization, further reflecting our commitment to provide the most sophisticated travel solutions on a global level. We believe in establishing key strong partnerships in the region to fully execute our full-scale digitization plan and ambitions, which allows us to become agile and seamless especially in an ever-evolving landscape. dcs plus and Kanoo Travel have a collective vision, and together we will capture untapped opportunities …

Global smart hospitality solutions provider, Hudini, is set to close a record year for the business having witnessed unprecedented growth in 2022. Hudini enables hotels to provide a connected guest journey from pre-arrival to post departure, ensuring a faster, contactless, and hyper-personalized service delivery. The company’s hospitality middleware platform connects over 100 hospitality applications in one single guest interface. Driven by data and AI, Hudini’s proprietary software works across all touch points of the guest journey from online booking, mobile check-in and digital room keys to in-room services, communication, check-out, and payments. With over 300 hotels across 25 countries, Hudini is fast becoming the industry benchmark for digital transformation in the hospitality industry. The hospitality industry relies on its ability to connect people and the places they visit to create memorable experiences for its guests. In its revitalization post-pandemic, the industry is realizing the impact that technology can have on a guest’s stay, and the potential it holds to increase customer loyalty and create additional revenue. In fact, a recent study found that 62% of hotel executives said they would have “a fully contactless experience” by 2025. “It’s been an incredibly exciting year for us and we have evolved in so many ways over the past twelve months, from our product offering and team to our partners and customers,” said Prince Thampi, Founder and CEO of Hudini. “The global pandemic has not just accelerated the demand for contactless technology to provide a safe and seamless guest experience, but more importantly, has caused a significant shift in mindset when it comes to digital transformation in hospitality. Hoteliers are increasingly looking for ways to differentiate and personalize their guest experience, achieve better …