Tag Archives: SynXis

Sabre Hospitality announced the launch of SynXis Concierge.AI, an innovative solution harnessing the power of Generative AI to transform customer service for hoteliers. SynXis Concierge.AI represents Sabre Hospitality’s first deployment of Generative AI, a technology that generates new content from inputs such as text, images, and code. Drawing on Sabre’s extensive data resources, Concierge.AI provides immediate, detailed, and accurate responses to specific queries, ensuring that effectiveness is no longer solely dependent on support agent knowledge and experience. Initially, SynXis Concierge.AI is being utilized by Sabre’s Customer Care and Delivery (CCD) team to enhance customer service. The entire CCD team is equipped with Concierge.AI, poised to handle a variety of customer interactions including questions, requests, and problem resolution. “SynXis Concierge.AI will significantly elevate the customer service experience by providing swift and accurate resolutions,” said Scott Wilson, President, Sabre Hospitality. “This innovation underscores our commitment to leveraging cutting-edge technology to meet and exceed our customers’ expectations.” Sabre Hospitality’s plans for SynXis Concierge.AI, include integration into the Community Portal to enhance self-service capabilities. Sabre is also exploring its application in existing products to drive operational efficiency and optimize conversions. “Generative AI represents a monumental leap in technology for the hospitality industry,” said Amy Read, VP of Innovation at Sabre Hospitality. “With SynXis Concierge.AI, we are not only revolutionizing customer service but also unlocking new opportunities for driving operational efficiency and personalizing the guest experience. We have the data and connectivity to maximize Generative AI’s potential, and we are fully committed to continuous innovation, helping our customers achieve their fullest potential with this transforming technology.”

HotelREZ Hotels & Resorts has completed the migration of its member hotels to Sabre’s SynXis Central Reservations and device responsive booking engine, securing its ability to provide HotelREZ customers with access to Sabre’s technology. Sabre’s broad portfolio of hospitality solutions empowers hoteliers to create and deliver a unique and differentiating guest experience based on their specific brand. “Our customers rely on us to provide them with access to the very best technology available in the marketplace so that we are able to focus on driving incremental revenue for their hotels, through our network of travel agency partnerships and our global sales and marketing initiatives,” said Mark Lewis, CEO and founder of HotelREZ. “We chose Sabre for their innovative technology, product development roadmap and commitment to helping our independent hotel members succeed, both now and in the future.” By implementing Sabre’s technology solutions, HotelREZ will help its member hotels take advantage of connections to new channels and expand beyond its already strong presence in EMEA and accelerate growth further into geographical markets such as the Americas and China, where Sabre has strong channel connections.  In addition, HotelREZ customers will have access to Sabre’s newest device responsive booking engine, which offers some of the most innovative approaches to merchandising and customer experience in the hospitality market.  

Sabre has integrated its SynXis Central Reservations and TripCase, its mobile App used by travellers. Reservations made through the Sabre GDS and the SynXis CRS will automatically flow into the TripCase messaging channel, making it easy for hoteliers to message travellers with contextually relevant and personalised mobile messages featuring unique offers, upgrades and offers for hotel amenities including spas and restaurants. With this integration, hoteliers are able to engage with guests via their mobile device before, during and after their arrival on property. This real-time personal communication will help hoteliers build their brand image, increase loyalty, and drive incremental revenue. Sabre has a long track record for being on the cutting edge of exploring new technologies and TripCase is an example of that ingenuity. With a five-star rating in app stores, TripCase is used by millions of travellers to manage all of their trip details in a single place.