Tag Archives: SITA

SITA is partnering the Singapore University of Technology and Design (SUTD) to create new offsite passenger processing solutions that would provide airline passengers with a fresh experience of checking themselves and their luggage in from almost any location – even before they arrive at the airport. By providing SUTD with access to its SITA Flex solution, SUTD researchers will now have the necessary technology to turn their current physical, digital, and experiential off-airport designs into workable prototypes. When fully integrated and completed, passenger processing procedures – passport scanning, luggage weighing, and printing of luggage tags and boarding passes – which are usually done at airports, will be available offsite using these prototypes. In fact, tourists could experience a reimagined processing procedure right at their hotel room door, with their luggage being sent to the airport in advance. This will eliminate the need for them to leave their luggage with the hotel concierge should their flight depart hours after checking out of the hotel. They can simply carry on with their activities and head straight to the airport just an hour, instead of the usual two hours, before their flight departs – luggage free. The SUTD-SITA off-airport processing project kicked off in March this year and will run for a year. As the hardware and service design requirements are ironed out and the solution takes shape, the off-airport concept will be tested for seamless integration and optimal performance with various SITA partners, including airlines, airports and ground handlers. Singapore-based Sumesh Patel, SITA’s President for the Asia Pacific region, is upbeat about the tie-up. “This exciting partnership underscores our proactive stance when it comes to developing pioneering innovative solutions to take the air …

SITA and Fraport are enabling all airlines at Frankfurt Airport to jointly use face biometrics as identification from check-in to boarding the aircraft. Frankfurt is the first airport in Europe to offer biometric touchpoints to all airline passengers, enabling streamlined, frictionless passage throughout the airport. Using SITA’s Smart Path biometric solution, powered by NEC, your face becomes your boarding pass. Passengers can securely register in advance on their mobile device through the Star Alliance biometric app or directly at the check-in kiosk with their biometric-enabled passports. The whole registration process only takes a few seconds. Once registered, passengers pass through the facial recognition-equipped checkpoints without showing any physical documents. The new technology is already in use by more than 12,000 passengers at check-in, boarding pass control, and boarding gates. Pierre Dominique Prümm, Executive Board member Aviation and Infrastructure at Fraport AG, said: “Together with Lufthansa and the Star Alliance airlines, we have been offering this innovative service since 2020, an experience – with the help of SITA and NEC – which will now be extended to all airlines. We are the first European airport to offer all passengers a contactless and convenient passenger journey using biometrics. Our goal for the coming months is to equip at least 50% of all check-in kiosks, pre-security, and boarding gates with the new and pioneering technology.” David Lavorel, CEO of SITA, said: “We have seen that the more we can automate the passenger journey in the airport, the better the experience. Biometric touchpoints significantly speed up the mandatory steps in the airport, giving passengers more time to relax before the flight rather than waiting in line. We know from our research that where biometrics …

SITA is helping Costa Cruises mitigate costly trip disruptions by providing accurate real-time flight updates via a cloud-based application equipped with an intuitive user interface, the operations team can link each flight to the associated vessel and the relevant booking codes. Costa Cruises, part of the Carnival Group, offers Fly & Cruise packages encompassing both dedicated charter flights and scheduled flights. The flight updates provided by SITA Flight Monitoring Solution will empower Costa Cruises’ Operations Control Center (OCC) to handle the embarkation and disembarkation process for Fly & Cruise guests more efficiently, as well as improve planning for crew movements and allocations. In the event of a cancelled or delayed flight, this continuously refreshed set of data becomes crucial for promptly arranging guest transfers to the next port of call, minimizing associated costs, avoiding inefficiencies, and ensuring a first-class guest experience. Similarly, disembarking guests at the right moment enables them to continue enjoying their time onboard the ship while allowing Costa Cruises to optimize airport transfers. The application leverages SITA Flight Global APIs and offers direct integration with the airlines to benefit from real-time updates, even for charter flights. Massimo Callegari, Director Guest & Corporate Travel Service at Costa Cruises, said: “At Costa, it was imperative to find a supplier that could offer accurate and timely flight updates through a cloud-based solution featuring a user-friendly interface and direct integration with the charter airlines. Significant operational challenges are shared between cruise companies and airlines, and, with its strong footprint in the air transport industry, SITA clearly understands how they could help us enhance the management of our Fly & Cruise operations.” Sergio Colella, President for Europe at SITA, said: “The world …

SITA and the Government of Aruba showcased the successful implementation of verifiable digital credential technology, eliminating the need for passengers to show their physical passport when arriving on the island. Speaking together in a keynote discussion at the ICAO TRIP conference taking place in Montreal this week, Jeremy Springall, SVP of SITA AT BORDERS, and Andrew Hoo, Director of Immigration for the Government of Aruba, highlighted that the development of Digital Travel Credentials enables passengers to securely create a digital version of their physical passport on their mobile device in line with the International Civil Aviation Organization (ICAO) standards. Following a series of trials using a digital identity or Digital Travel Credentials (DTC) developed by SITA and partner Indicio, the Government of Aruba hopes to permanently roll out digital identity to verify visitors arriving on the island, making it one of the first countries globally to do so. In March, the parties showed that passengers arriving at Queen Beatrix International Airport could apply for their travel authorization using a simplified process that eliminates the need to manually enter information from paper travel documents. Using a Digital Travel Credential, passengers can consent to share any of their relevant data directly from their digital wallet on their mobile device to multiple entities across journeys, from the government at the port of entry to other touchpoints such as hotels or car rental. Hoo highlighted that the Government of Aruba is committed to realizing its vision for a seamless traveler experience by supporting the next stage of development with further expansion and adoption in the upcoming months. Hoo said: “As an island where tourism is fundamental to our economy, we want to make the …

SITA is innovating with cutting-edge technology to strengthen its airline, airport, and border solutions in partnership with travel identity company Zamna Technologies. Zamna’s solution uses a decentralized blockchain based model to transform how passenger data, such as passport, visa, and health information, is verified and handled, bringing security, ease, and efficiency benefits for travelers airlines, airports and governments. The first deployment will be focused on AACO’s 30+ airlines. Instead of passengers presenting travel documents repeatedly to every touch point, each time they fly, Zamna’s ability to verify and securely persist such data will provide SITA customers with ongoing automation enhancements, supporting SITA’s vision of a completely digital travel experience. Airlines and airports will benefit from a tested and verified technology for reduced processing times, and less infrastructure needed to process passengers. At the same time, border agencies will experience fewer exception cases and fewer passengers requiring on-site processing as the border checks are completed pre-departure. Across the journey, the passenger will enjoy peace of mind that the data is being handled even more securely and that they have satisfied all regulatory requirements to travel. The solution also enhances security for SITA’s clients, whose data is managed in a safe, private, and decentralized manner. Airlines, airports, and governments can drive operational savings by having confidence in the accuracy and timeliness of traveler data. Verified traveler data will be securely shared throughout the journey, eliminating duplicate processes, increasing trust, and improving the passenger experience. This approach is a paradigm shift to fundamentally change data management within the aviation industry, elegantly ensuring that the individual traveler has minimal impact and that their documents are read and verified once and put to work many …

Bahrain Airport Services (BAS) has signed a contract with SITA to deploy SITA Airport Management, enabling BAS to manage its ground handler operations as cost effectively as possible and ensure the services are delivered in a timely manner, avoiding flight delays.  A key component of the technology upgrade is SITA Mobile Resource Manager which calculates optimal staffing levels, creates optimized rosters, and gives a real time view of task allocations and activities at Bahrain International Airport (BIA). Through the new system, agents will be offered mobile access to enable data entry at the time and place of their operations. The system can also be used by all BAS staff working on shift rosters. SITA Mobile Resource Manager provides an innovative way to connect mobile wireless devices in the hands of employees with the back-office systems and people needed to make things happen. Real-time updates improve and accelerate decision-making as events unfold, enabling more effective planning and allocation of resources. Automatic task logging increases the accuracy of billable services, boosting revenue generation and dramatically reducing time spent on charging disputes. Commenting on this upgrade, Mohamed Khalil, CEO, BAS, said: “As we phase out manual and paper-based operations, the SITA solution offers the next generation of mobile resource management systems that will enable us to significantly improve our planning and rostering activities. The system will optimize resource deployment for ground handling management at BIA while also assisting us in enhancing planning, operational efficiency, employee management, and customer service.” The approach ensures the involvement of ground operations staff by using digital personal devices to replace paper-based records of advocacy services provided to airline customers. This technology will also help BAS to assess all …

Backed by SITA’s state-of-the-art technology, Bahrain International Airport’s (BIA) newly opened Passenger Terminal is better prepared to respond to the changing demands of travel during the COVID-19 pandemic. The ultra-modern facility positions BIA as the most advanced boutique airport in the Gulf, increasing its capacity to 14 million passengers per year. A key focus for Bahrain Airport Company (BAC), the airport’s operator and managing body, was to optimize the passenger experience and operations to quickly recover from the pandemic through 2021 and beyond. Using SITA’s Operations at Airports portfolio, the airport benefits from real-time insights, improved stakeholder collaboration, and increased agility to optimize operations. The solution includes SITA’s Flight Info Displays Systems (FIDS), providing a dynamic platform for communicating important information and managing the passenger flow. Roger Nakouzi, Vice President Sales, SITA, said, “Thanks to new SITA technology, Bahrain International Airport can leap forward and make operations resilient, agile, and safer for all passengers. The implementation allows for deeper integration of Smart Path throughout the airport and further installation of automated systems, future-proofing the airport for decades to come.” Mohamed Yousif Al Binfalah, Chief Executive Officer, BAC  said, “In addition to the new Passenger Terminal, the AMP includes several infrastructure development projects that will contribute to the realization of Bahrain’s Economic Vision 2030, laying the foundation for a more sustainable and diversified economy. With SITA’s support, we have enhanced operational efficiency and are in a stronger position to meet the new standards and measures required during COVID-19.”

As part of the trial project, SimplyGo is partnering with technology provider SITA. SITA’s advanced technology platforms and experience in border management, airport, and airline operations were crucial in distributing the SimplyGo platform across continents. For the first time, a small group of air travelers flying from Germany and Estonia to the United Arab Emirates has tested the health data platform and app SimplyGo in a live environment. Peter Bauer, founder of SimplyGo, said, “The trial demonstrated that SimplyGo technology supports travelers and airlines in adhering to health requirements and secure systems. The app is extremely simple for travelers to use. Just a few clicks and users securely store their COVID-19 test or vaccination information, making it accessible for airlines and border officials. There’s no paperwork or bar code at the check-in needed, all data is managed securely and highly protected from fraud. This trial is the first step in rolling out SimplyGo, to help restore confidence in air travel and to ensure a safer and more efficient air travel for all.” Jeremy Springall, Vice-President SITA AT BORDERS, said, “As the technology provider for the air transport industry we are working closely with governments, industry bodies, and border organizations globally to mitigate health risks of travel during the pandemic. SITA’s Health Protect ecosystem enables interoperability and acts as a bridge between health passport schemes, airlines, airports, and governments. It comprises a suite of solutions, including SITA Health ETA (Electronic Travel Authorization), SITA APP, and SITA Flex for in-airport passenger flow monitoring. Selecting the right combination of products and integrating with a health pass system like SimplyGo, ensures governments are aware of who is intending to travel and their health status. …

As the connected world of travel becomes a reality, 91 per cent of airlines plan to invest in cyber security programs over the next three years. This is according to the SITA Airline IT Trends 2016 Survey published.  SITA, the travel technology provider to the air transport industry, carried out its survey among the world’s top 200 airlines, and discovered that cyber security at airlines is progressing. Three years ago less than half of airlines (47 per cent) said they were making advanced preparations to manage cyber risks — today this has doubled to 91 per cent. The level of commitment to cyber security reflects the consensus that a lot is being done in this area but there is always more to do. The focus on cyber security also reflects the move to the ‘Internet of Things’ (IoT) in which a vast number of physical objects will become connected to the Internet. This enables tracking, data collection, analysis and control, which necessitates more security. An overwhelming majority of airlines (68 per cent) are investing in IoT programs in the next three years, up from 57 per cent this time last year. A key area of IoT investment is in connected aircraft which 46% of airlines believe will give a better passenger experience. Today 37 per cent of airlines operate connected aircraft and this will jump to two thirds by 2019. Currently ‘Internet via passenger devices’ is the service offered by most (33 per cent). Over the next three years big increases in services are expected with more than half of airlines planning to provide destination services and duty-free shopping apps, while 70 per cent plan to provide multi-media file streaming …

Air Arabia introduces SITA’s next-generation passenger management system to extract even greater efficiency across its operations. Air Arabia carried close to 8-million passengers in 2015, serving 101 destinations spread across the Middle East, North Africa, Asia and Europe from five hubs in the UAE, Egypt, Morocco and Jordan. SITA’s latest passenger service system will help the airline better manage the boarding of passengers across all destinations while streamlining the turnaround of the airline’s aircraft. Through the Horizon Passenger Management and Distribution portfolio, SITA will provide the airline with its latest departure control and weight and balance systems. Horizon Weight & Balance will increase fuel savings for the airline by providing full load planning capabilities, including a graphical user interface framework, for all the functionalities required to load and dispatch an aircraft. This includes all legally required documentation for both airlines and ground handlers. SITA’s Horizon  Departure Control Services (DCS) is a fully integrated multi-host system for automated check-in, boarding and load planning and has been used to check in more than 167 million passengers worldwide.