Tag Archives: Sir Tim Clark

Emirates is taking its signature A380 experience to the next level with the unveil of a brand new Premium Economy cabin product, together with enhancements and a refreshed look across all cabins onboard its newest A380 aircraft. Sir Tim Clark, President Emirates Airline said, “The Emirates A380 is already one of the most sought-after travel experiences in the skies, and now we’ve made it even better. While others cut back, Emirates is working hard to restore the products and services that we’ve had to suspend or adjust due to pandemic precautions, and introduce new offerings and enhancements. True to our fly better promise, Emirates continues to invest to offer our customers the best possible experience.” The airline received its newest A380 aircraft from Airbus’ Hamburg facility last week, and its remaining order of 5 A380s will also be delivered with premium economy cabins over 2021 and 2022. Emirates’ premium economy seats will also be installed on some of its Boeing 777X aircraft which are only due to join the fleet in 2023. Emirates is considering plans to retrofit its existing A380 fleet. Commenting on Emirates’ premium economy cabins, Sir Tim said, “Our Premium Economy product was carefully developed in keeping with Emirates’ brand positioning as a full-service airline of the highest quality. Our First, Business and Economy experiences reset industry standards when they were introduced, and we are confident that our Premium Economy will also make its mark as a distinct premium offering. Until we have a viable number of seats in our inventory to bring to market, we plan to offer the Emirates Premium Economy experience as a complimentary upgrade to valued customers. We’ll also deploy our newest A380 …

Emirates has completed an intensive programme to clear its backlog of refund requests which was caused by pandemic-related travel disruption.Over the seven-month period starting April, Emirates received, validated and processed nearly 1.7 million refund requests. This resulted in the airline returning AED 6.3 billion refunds to its customers. Of this sum, AED 4.7 billion was refunded to customers who had booked directly with the airline, and the remainder was returned via travel agencies. In addition, Emirates managed over 130,000 refunds-related queries from customers and travel agency partners and made status changes to nearly 4 million flight coupons. Sir Tim Clark, President, Emirates Airline said, “In the early months of 2020, COVID-19 massively disrupted travel around the world and led to an unprecedented volume of refunds requests across the aviation and travel industry, including at Emirates. It was not a situation any airline wanted, particularly while also facing a cash crunch from drastically reduced operations. Through those difficult months, as we dealt with the impact of the pandemic on our business, we’ve never lost sight of our commitment to our customers. We still have higher volumes of refunds and flight coupon change requests compared to pre-pandemic times, but we now have the capability to manage these within a 7-day turnaround.” Sir Tim added, “In addition to honouring refunds, Emirates offered our customers flexibility to travel at a later date, and we also helped our frequent flyers to retain their tier status and introduced other ways for them to earn and burn their Miles. For those of our customers who continued to fly, Emirates offered the industry’s first free global COVID-19 cover for their added peace of mind, we put in place …

The first ever ATM virtual began its three day sessions with 11,232 pre-scheduled appointments, 16,383 registrations from 152 countries at the close of day one. The event will be on going for the next two days with very interesting and engaging sessions conducted by experts in various fields. Starting off the day was Danielle Curtis Director Exhibition Director who shared some insights about the sessions from 1st to 3rd June 2020 which included a series of webinars, roundtables and one on one networking sessions. There are 13 webinars and live conferences for the whole duration of ATM Virtual with 10 roundtable, 5 speed networking events which translates to 600 meetings, 800 one-to-one meetings each day, 4 high level sessions with range of topics. Some of the sessions that are available for watching over the next 3 days will be the webinars by Travtalk Middle East moderated by Sanjeet – Managing Director DDP Publications. The first session will focus on Middle East: The New Asian Source Market with 3 key speakers from Asian tourism boards Beverly Au Yong – Area Director (Middle East) International Group – Singapore Tourism board, Daks Gonzales is the Philippine Department of Tourism (DOT), Head, for the Middle East Market and Nandini Lahe-Thapa, Senior Director at the Nepal Tourism Board is Head of the International Marketing and Promotion Dept. Their focus will be to understand 2020 and 2021 strategy to explore UAE and Middle East as a source market. When they will expect the first wave of tourism to come from the Middle East? Would the focus on Europe change for this year? How they will change their marketing strategy for the GCC market? What makes this …

During the opening session of ATM Virtual, aviation industry veteran Sir Tim Clark, President of Emirates Airline, outlined the impact of COVID-19 on the aviation industry and how it will return to normalcy in 2021. He also highlighted the measures implemented by the company in response to the pandemic. Sir Tim said, “We have seen a US$15 trillion torpedo hit the global economy and its crippled many, many sectors, with transportation and leisure just a few of the casualties. My own belief is there is sufficient resilience in the global economy to take this trauma as long as it doesn’t go on for too long. If we can accept there is a finite point where we will see the back of this, with adjustments to the way we go about our lives, the way we go about our business, and our travel aspirations, we will see things moving back to some kind of normality during the course of 2021.” “Planning for resumption is quite complicated, needless to say, we have a 24/7 watch on it as countries start to relax their access requirements but I see some difficulties as I don’t believe they will open at the pace we would like. I think there will be a degree of what they started to call the bubble effect, i.e. countries selecting other countries that are relatively COVID free and therefore allowing services between those countries,” he adds. Sir Tim concluded by saying, “The aviation business is in a critical and very fragile state at the moment and needs all the help it can get. Access, getting passengers and freight moving again, not necessarily to the levels pre-COVID, but at least getting …

Arabian Travel Market (ATM) has confirmed aviation industry veteran Sir Tim Clark, President of Emirates Airlines, and Jozsef Varadi, CEO of Wizz Air will speak at the inaugural ATM Virtual, which takes place from June 1-3, 2020. According to the latest analysis from the International Air Travel Association (IATA), the COVID-19 crisis will see global airline passenger revenues drop by US$314 billion in 2020, a 55 per cent decrease compared to 2019. In a series of seminars and interviews led by respected aviation expert John Strickland, Director of JLS Consulting, ATM Virtual will look at the measures airlines are undertaking to counteract the direct impact the pandemic is having on their business. A major discussion point during the event will be the opening of Wizz Air’s forthcoming subsidiary in Abu Dhabi, in partnership with Abu Dhabi Developmental Holding Company, which will further underscore its market position in the budget airline sector. Danielle Curtis, Exhibition Director ME, Arabian Travel Market, said: “The airline industry continues to face deteriorating conditions with global airline passenger revenues predicted to fall by over 55 per cent in 2020. To address these issues, we have brought together two of the most influential figures in the airline industry to discuss their procedures and strategies for the future.”

Emirates will be hosting the International Air Transport Association (IATA) inaugural Global Accessibility Symposium, taking place in Dubai from November 5-6, 2019. The IATA Global Accessibility Symposium furthers the commitment of the resolution on passengers with disabilities which was made at the IATA Annual General Meeting in Seoul in June 2019. The resolution aims to improve the air travel experience for the estimated one billion people living with disabilities worldwide by encouraging governments, airlines, airports, and stakeholders across the aviation industry to work together to ensure access to a safe, reliable and dignified travel experience. The invitation-only event will include keynotes, panel discussions and fireside chats that will tackle a wide variety of accessibility topics. Sir Tim Clark, President of Emirates Airline said, “Emirates employs every effort to make air travel as comfortable and as seamless as possible for our customers, especially for those with special needs and disabilities. It is apt for the first IATA symposium on this important issue to be held in Dubai, as it’s the city’s aim to become one of the world’s most accessible cities for People of Determination and Emirates is proud to play a role to help advance this dialogue.” Alexandre de Juniac, Director General and CEO of IATA said, “The unanimous resolution by our airline members in June was a clear indication that the industry is committed to improving the air travel experience for passengers with disabilities. The Global Accessibility Symposium marks a renewed and stronger dialogue between industry, advocacy groups, regulators and the travellers themselves.” As the host city of the first IATA Global Accessibility Symposium and the hub for Emirates Airline, Dubai is moving forward with its mission in becoming …

Emirates has announced a daily service from Dubai (DXB) to Mexico City International Airport (MEX), via the Spanish city of Barcelona (BCN). The flight will commence from December 9, 2019. Emirates’ Mexico City flight will be a linked service with Barcelona. Citizens from Mexico, Spain and the UAE only need their passports to enjoy visa-free travel to respective countries.  The new route will be operated with a two-class Emirates Boeing 777-200LR which offers 38 Business Class seats in a 2-2-2 configuration and 264 seats in Economy Class. The new 777 flight will also offer up to 14 tonnes of cargo, opening up access to more global markets for Mexican exports such as avocados, berries, mangoes, automotive parts and medical supplies.  Emirates SkyCargo has been flying freighters to/from Mexico City since 2014 already and in the last year carried over 22,500 tons of cargo on the route. Sir Tim Clark, President, Emirates Airlines, said: “The availability of high-quality, daily international air services is essential for the development of tourism, business and cultural ties. Trade, especially in high-value and time-sensitive products, will be facilitated by the ample cargo capacity on Emirates’ Boeing 777 aircraft. We also expect tourism to receive a major boost from the daily flights on our newly-refurbished Boeing 777-200LR. Due to the high altitude of Mexico airport, it is not possible to operate a non-stop flight from Dubai, and Barcelona was a natural choice for a stopover.” “Mexico supports the launch of the long-awaited flight Dubai-Barcelona-Mexico City, which responds to Mexico’s Government tourism policy towards opening new markets and strengthening connectivity between the Middle East and Mexico. We are eager to receive tourists from this part of the world,” said …

Emirates has launched a new, five times a week, service from Dubai to Santiago International Airport (SCL), via the Brazilian city of Sao Paulo, starting July 5, 2018. The new service will see Emirates fly an additional five times a week to Sao Paulo, complementing the airline’s existing daily A380 flight between Dubai and Sao Paulo. In total, Emirates will now fly 12 times a week to Sao Paulo. Emirates’ Santiago flight will be a linked service with Sao Paulo, meaning that customers in South America can now travel between the two cities in unprecedented style and comfort. Sir Tim Clark, President, Emirates, said “The start of our operations to Chile underlines our commitment to South America with our fourth destination on the continent and another five flights to Sao Paulo. We are pleased to add a destination that has been in strong demand from our customers and look forward to working with stakeholders in Chile to provide our unique product and service to passengers there.” The new route will be operated with a two-class configured Boeing 777-200LR which offers 38 Business Class seats in a 2-2-2 configuration and 264 seats in Economy Class.

Emirates has carried over 59 million passengers since January 2017 to over 159 destination around the globe. The airline served over 63 million meals onboard with over 35 million pieces of baggage. Reflecting on the year, Sir Tim Clark, President, Emirates Airline, said, “Despite the ups and downs of 2017, Emirates delivered steady growth and we have come out stronger and even more resilient. Throughout the year, we challenged convention and acted nimbly to mitigate challenges and maximise opportunities. We implemented initiatives to boost revenues, trim costs, and used emerging technologies to make our business and operations more agile, without compromising on quality or service. We enter 2018 with optimism, and an unflagging drive to keep raising the bar in terms of customer experience and business performance.” They further registered over 3,600 passenger flights on average per week, or over 191,000 flights in 2017, travelling more than 886 million kilometres around the globe, which is equivalent to over 16,000 trips to Mars. Emirates grew its fleet by 21 new aircraft in 2017, with 9 A380 and 12 Boeing 777-300ER deliveries, rounding off the year with 269 aircraft, and 243 aircraft pending delivery. The airline also retired 11 aircraft over the course of the year. The airline marked 9 years of A380 operations and also celebrated its 100th A380 delivery milestone in November, strengthening Emirates’ position as the world’s largest operator of the iconic double-decker aircraft. Powering its fleet expansion and future growth, Emirates made global headlines at the Dubai Airshow when it placed a US $15.1 billion for 40 Boeing 787 Dreamliners. The order will enable the airline to maintain a young and efficient fleet, complementing its Boeing 777 and …

Emirates confirmed that its new First Class product will be showcased at the Dubai Air Show in November. Making its debut onboard a Boeing 777-300ER, Emirates’ new First Class cabin will feature 6 private suites laid out in a 1-1-1 layout, unlike the current structure of 8 private suites in a 1-2-1 layout on its existing 777 vessels. Emirates will announce the destinations where the new Boeing 777-300ER would be deployed in due course. Sir Tim Clark, President, Emirates Airline, said, “Our products and services across cabin classes are continually improved and enhanced. But what our customers will see on Emirates’ new 777s starting from November will be a much bigger revamp that takes our onboard experience to the next level. All cabins will sport a totally fresh new look. We are excited to showcase the results of years of planning and development invested into our new First Class offering, and our overall Emirates 777 experience.”