Tag Archives: Shiji

Shiji Group published a new version of its popular Hospitality Technology Distribution Infographic. This updated and fully customizable version – which can be edited using PowerPoint – has been designed to assist hoteliers, revenue managers and IT teams in visualizing their existing distribution technology landscape and outlining the strategies and technologies they want to introduce over the coming years. In this new version of the infographic automation is the big theme and Shiji believes that companies that embrace this transformation will lead in the future year. This year’s edition dives deeper into the hospitality partners, providers, and competitors on the market, making it the most exhaustive ever. Speaking about the new launch, Greg Bergman, COO Shiji Distribution Solutions, explains: “Our long-running Hospitality Technology Distribution Infographic is a fantastic way to observe how the hospitality technology industry evolves from year-to-year. This graphic is more significant than ever since the first thing hotel brands should do after a crisis is boost distribution, which enhances brand exposure. The great news is that many of the firms we admired and knew before COVID have braved the storm. In this version of the infographic, there are many familiar logos and companies, indicating that they are trusted tech partners with industry knowledge and expansion readiness. But of course, there’s many new additions too, particularly within the field of automation. We cannot wait to see what the future holds!”  

Shiji ReviewPro Guest Communications connects with Amadeus’ iHotelier® and HotSOS solutions to increase web conversions and improve hotel staff efficiency. Clients of both Shiji ReviewPro Guest Communications solution and Amadeus’ iHotelier® Booking Engine or HotSOS Service Optimization solution will benefit from a newly integrated AI-driven chatbot to better serve their guests. Travelers who interact with the Shiji ReviewPro chatbot while researching their next stay are seamlessly routed into the booking flow. Once the guest has filled in their details and is ready to book, they are redirected to the iHotelier Booking Engine page to finish their transaction. Thanks to the integration, all results shown on the Amadeus booking page are filtered by guest details previously collected in the chat. Booking is now only a matter of pick-and-pay, making the experience easy and frictionless for the guest. While messaging automation helps travelers find the information they need, the booking engine integration bridges the gap between information and reservation. “This new partnership with Shiji reinforces our strategic objective to provide seamless solutions that meet the growing demand for technology-driven guest personalization. By incorporating guest messaging into the booking process, guests can easily and efficiently receive more personalized offers and shopping experiences, while hoteliers can add additional value to their direct booking channel,” stated Peter Waters, Executive Vice President of Hotel IT Solutions, Hospitality, Amadeus. Shiji ReviewPro also integrates with Amadeus’ industry leading Service Optimization solution, HotSOS. The two-way connection offers common clients full visibility of guest feedback management updated in real-time on both platforms. Tasks coming in from reviews, surveys, messaging conversations or other updates appear directly in the HotSOS solution as well as the Shiji ReviewPro platform, enabling prompt resolution for …