Tag Archives: Satguru

At a recent exclusive interview with TravelTV Middle East, Alan William Chief Strategy Officer Satguru Travel shared that upskilling the staff is important with new technologies such as AI and NDC. He reiterated, “Travel is a very personal business irrespective of what AI pops out today if you do a ChatGPT and what it pops out today, do you really believe it? I think there is a lot more for AI to go and if you read all the management books they always say to take AI with a pinch of salt and that’s what we are also doing. We are very much aware that technology will be there but when packages are formed they still need human intervention. I come from a generation when computers were introduced they didn’t kill jobs but the skills of the people need to change to adapt to the new requirements it’s a service industry people are needed but it’s a different breed of people that are needed. Upskilling is very important take for example a travel consultant five years ago his job was to issue a ticket and ensure those tickets were issued but today with NDC coming in and the amount of ancillaries the staff has to know.”

At a recent exclusive interview with TravelTV, Dinkar Dasaur, General Manager Satguru Travel UAE shared that this year is one of expansion not only to them but in the travel and tourism industry itself. He reiterated, “last year was the year of correction and this year is the year of expansion. I don’t think covid is existing anymore in our business. We can see the growth of corporate business and corporates getting more opportunities in respect to their businesses. We see a lot of B2C movements, we see a lot of B2B movements. In fact the industry has grown versus last year and this year looks more promising as there are more expansion plans not only with us but also with our partners like airlines, where their frequencies are increasing, the destinations are increasing, value spent for money is increasing, hence we look at 2024 as an opportunity to make great gains.”  

In an exclusive interview with TravelTV MiddleEast Alan William – Chief Strategy Officer Satguru Travel shared that their main focus is “quality” to ensure customer experience as travel bounces back. He reiterated, “we own the product to ensure the quality of the places the end customer would encounter.” He added that investment into the various aspects in the travel, tourism and hospitality sectors are eminent as they forge ahead with new partnerships with various suppliers for the year. He mentioned these comments as Satguru travel recently hosted their valuable partners to an enchanting evening at the desert, titled “Gratitude in the desert” where over 100 top management officials from airlines, hotels, travel technology companies, attractions etc attended.

Satguru Travel clinched titles as ‘Best Corporate TMC’ and  ‘Fastest Growing GSA’ at the sixth edition of the Arabian Travel Awards. Dinkar Dasaur – General Manager UAE – Satguru shared, “A Prestigious platform to nominate, appreciate & honor the top performers in the travel sector & an opportunity for experts to network. Winning an award with ATA is a testimony of being one of the best in the nominated category considering validation from the customers and Jury. It elevates & validates the efforts of our teams who strive hard for excellence. Sharing the platform with the best in the industry through the nominations of ATA, is a motivating factor in itself.  The categories of nominations at ATA signifies the market trend and client preferences & gives us the opportunity to invent & innovate new products in the Travel space.”  

At a recent interview with Tourism breaking news, JVR Fernando Chief Commercial Officer Satguru shares how they have been actively opening offices across different parts of the world, from the far east to the Middle East, Europe and South America over the past few months. “This year we have opened our offices in Manila & Vietnam in the Far East, Bahrain, Kuwait, Jordan & Israel in the Middle East and Madrid in Europe, Argentina and Mexico in South America.” Venturing into different areas in order to ensure that each touch point is taken care of, Satguru is on a journey perfecting and adding products, services, new platforms and verticals to create a whole suit of services. Highlighting their new B2B venture Fernando reiterates, “we would like to highlight our brand “ITVAR” which is the flagship of our group. We would also like to highlight the new look and feel of B2B business “T3”.Other new ventures include our charter division, Medical tourism, Cargo, Cars in Africa ( Our Rent A Car division) and Visa Done( Our online visa portal).” Their new GSA wing has caught the attention of many B2B partners over the past few weeks as they started venturing out with their new campaigns. Fernando explains, “Itvar is our GSA Wing representing all our air and non-air products. ITVAR is launched to provide a more cohesive and consistent representation service to clients and ensure that clients’ representation needs are met in a timely, efficient and effective manner. Currently, Itvar holds 65+ GSAs around the globe.”

Satguru Group announced the acquisition of Orient Tours, an esteemed DMC (Destination Management Company) in Dubai. The acquisition of the Arabian Gulf’s oldest premier DMC (Destination Management Company) will accelerate Satguru’s plan to strengthen its DMC presence in UAE. Established in 1989 in Kigali (East Africa) with the aim to offer unique services to their global travelers with a sole purpose of transforming the travel world. Their customers have access to the best-in-class booking technology, smart analytics, worldwide partnerships and impeccable client servicing. They pride themselves in providing end-to-end services to allow stress-free travel to all of their customers. Their services range from organized planning, hotels and accommodation, corporate travel, car rentals, visa and insurance among others. Headquartered in Dubai, Satguru Travel under Satguru Group is one of the largest TMCs (Travel Management Companies) covering over 80 locations in every continent over the past decade. Mr. Anil Chandirani, Chairman of Satguru Group said, “Leveraging Orient Tour’s international footprint, the Satguru Group aims to expand its DMC operations in the UAE. We are confident that in the years to come, we will all reap the benefits of this cooperation.” The acquisition of Orient Tours fits seamlessly into Satguru’s business strategy to augment its growth and establish its presence both nationally and internationally. Orient Tours brings 40 years of experience to the table, offering an unconventional DMC perspective. The brand is synonymous with exceptional customer service and unique product offerings. With this acquisition, Satguru Group intends to leverage Orient Tours’ decades of expertise to further strengthen inbound tourism to the UAE and expand its footprint across 70+ countries. According to Orient Tours, the decision to hand over the reins was made keeping …