Tag Archives: revenue

chatlyn recently opened its Dubai office to strengthen its presence in the Middle East. chatlyn, the AI communication hub transforming how hotels engage with guests across every touchpoint, announced it has secured €8 million in Series A funding led by Smedvig Ventures. With this investment, chatlyn aims to accelerate its mission to become “the AI brain for hotels”—an intelligent system that supports hotel operations (front desk, reservations, marketing, and guest services) and autonomously optimizes guest communications to maximize revenue and satisfaction. “Every day, hotels are missing revenue because a guest inquiry comes in at 2 AM and gets lost in the shuffle, or a staff member can’t quickly find the right response in the right language. In today’s world, you lose potential guests when you don’t respond immediately,” said Nicolas Vorsteher, CEO and Co-founder of chatlyn. “We want to bring back meaningful conversations to the hospitality industry and free up staff’s valuable time for in-person guest interactions. We’re building the AI brain for hotels – an AI that understands hospitality context, speaks 35+ languages fluently, and learns each property’s unique voice to deliver experiences that feel both personal and effortless.” “chatlyn has fundamentally transformed our guest experience from reactive to proactive,” said Garry Loefgen, Head of Commercial at InterContinental Vienna. “Our AI assistant handles over 70% of inquiries instantly in perfect German, English, Arabic, and many other languages, while our team focuses on creating magical moments. It’s like having a multilingual concierge that never sleeps and gets smarter every day.” The round included participation from AnyDesk founder Andreas Burike, Austrian transport leader Blaguss, business angel Mathias Hiebeler (former owner of Grob aircraft, acquired by Helsing), and strategic hospitality angels. The …

IDeaS and services successfully deployed its G3 Revenue Management System (RMS) to help maximize profitability at the luxurious flagship resort, ERTH Abu Dhabi. Inspired by the UAE’s heritage – past, present and future – and former home of the UAE Armed Forces Officers Club and Hotel, ERTH Abu Dhabi entered a new chapter in its journey in 2021 with its reinvention as an independent luxury resort, event venue and recreational center in the capital. ERTH, meaning legacy in Arabic, features 237 elegant rooms, 42 suites and 13 villas as well as a wide range of restaurants and lounges, 2,800 square meters of meeting and events space including its signature ballroom, extensive wellness, sport, fitness and leisure facilities and a 9,000 sqm Central Production Unit that can cater up to 100,000 meals per day. The rollout of the IDeaS revenue management solution will enable the hotel team to further automate and optimize its processes backed by advanced technology. Benefits of the partnership include:    

Oman Tourism Development Company (OMRAN Group) announced a record-breaking financial and operational performance in 2023, achieving a net profit of OMR 31.6 million and a 44.6% revenue growth reaching OMR 70.4 million. This record growth underscores the continued support from the Group’s Board of Directors and Executive Management, as well as the strategic partnership with the stakeholders and partners in the tourism sector, amidst the steady and comprehensive economic growth the country is experiencing, resulting in positive outcomes in the sector. The Group witnessed an 8% growth in the occupancy rate of its resorts and hotels compared to 2022. This rise was reflected in the number of guests, with a total of 774,881 guests, representing an 11.5% increase compared to 2022. These achievements were highlighted during the recent Board of Directors meeting. The board reaffirmed the Group’s commitment to strengthening its role in driving economic diversification and significantly increasing its impact as a leading catalyst for development and investment in the tourism sector. This record performance translates the success of the efforts made and the efficiency of the implemented plans, driven by outstanding operational performance across the board. The high revenue rates from resorts, hotels, existing projects, and new tourism experiences and products contributed significantly, alongside continued efforts to improve spending efficiency and operational performance in its subsidiaries and assets. The total book value of the Group’s assets amounted to approximately 671 million Omani Riyals, and equity exceeded half a billion Omani Riyals, reaching 539 million Omani Riyals, a substantial increase from 379 million Omani Riyals in 2020. The Group continues to develop and enhance financial and operational performance, improve operating expenses, boost the competitive capabilities of all owned assets, …