Tag Archives: retail

dnata travel has opened a second travel store in Sharjah, providing its growing community with easy access to its services and expert team amidst a time of high demand. Located at City Centre Al Zahia, the largest mall in the Northern Emirates, dnata Travel’s newest one-stop travel shop is now welcoming customers to meet its experienced, multi-lingual team. Here, shoppers can book all they need for travel, including staycations or more complex itineraries, flights, hotels, holiday packages, insurance, tours, attractions, transfers, and more. Meerah Ketait, Head of Retail and Leisure UAE at dnata Travel, commented: “We are witnessing an increased demand for bookings within our travel stores, as UAE travellers seek to enhance the booking process with the insider knowledge and inspiration from our travel experts. At our outlets across the UAE, we can book all aspects of a customer’s journey in one, convenient place. We can tailor-make a journey to their needs and ensure they are up to date with our latest, exclusive offers and value adds across a range of incredible resorts, worldwide.” dnata Travel Sharjah Al Zahia marks the next step for the UAE’s original travel agency in expanding its retail footprint, following the launch of its travel store in Dubai Hills Mall. A pipeline of new retail stores is gearing up to serve a comprehensive range of travel solutions to a range of emerging and established UAE communities. Meerah Ketait added: “We are enhancing dnata Travel’s long-standing presence in Sharjah, where many of our longest serving staff and most loyal customers are located. It has been a regular request throughout the years for our team to further expand our presence in the Northern Emirates, and this …

According to new independent research commissioned by Travelport, consumers want the travel industry to get modern. The study, entitled “What Consumers Want,” revealed multiple gaps that explain the lacking trust customers have in travel retailers, namely the lack of simplified and intuitive experiences, easy support and transparency. For the travel industry, this insight offers valuable considerations and opportunities to generate more sales and customer loyalty. “The travel industry is poised to build on the goodwill it earned during the pandemic by getting modern and giving consumers the simple, easy and supportive experience they expect,” said Jen Catto, Chief Marketing Officer at Travelport. “According to new research commissioned by Travelport, customers prefer shopping in every other retailing sector over travel. Now that the industry is recovering, there is an enormous opportunity for travel brands to reinvest in their customer experiences, earning them customer loyalty while increasing their revenue simultaneously. It’s a win-win.” Supporting the belief that ‘time is money,’ Travelport’s study confirmed consumers spend more time online searching rather than buying — consulting reviews, seeking recommendations, and looking into other factors of what an offer includes. The study revealed that the majority (69%) of consumers research a purchase online daily or weekly, with very few (only 2%) stating that they never research a purchase online. Travelport also found that nearly all consumers (93%) believe that the best modern retailers make it easy for them to find exactly what they want. With various options available for every aspect of a trip, this is particularly crucial for travel retailers. Full transparency is what most consumers (90%) desire most, meaning modern retailers must share full product information upfront in order to help consumers save …

Emirates officially opened its ‘Emirates World’ retail store experience in the heart of Jumeirah, one of Dubai’s most vibrant communities. Located in Jumeirah Town Centre, the airline’s redesigned 3,000 square foot retail store is an open and fluid space for customers to shop for all of their travel needs in a lounge-like environment. It will also offer customers the ability to literally immerse themselves in Emirates’ signature products via VR/ AR technologies. Emirates World was officially inaugurated with a special ribbon cutting by His Highness Sheikh Ahmed bin Saeed Al Maktoum, Chairman and Chief Executive, Emirates Airline & Group. Also in attendance was Sir Tim Clark, President Emirates Airline, Adnan Kazim, Emirates’ Chief Commercial Officer, senior Emirates commercial and sales executives, in addition to government representatives, industry guests, corporate customers and members of the media. Adnan Kazim, Emirates’ Chief Commercial Officer said: “Emirates World sets a new standard for the travel retail store experience and embodies our commitment to provide customers best-in-class products and services across every touchpoint. The opening of this latest concept store is an expression of our retail vision for the future and marks the first of several stores we’ll be opening in the coming years across our network. It’s also part of our larger retail strategy to make the store experience more convenient, engaging and personal.  We’ll employ a mix of the latest technology coupled with personalised one-to-one service from our highly knowledgeable travel consultants. Our open, welcoming, and functional space will also allow customers to discover our products like Premium Economy seats, in addition to a host of other elegantly displayed experiences.” The Emirates World store features a free-flowing open floor plan that allows customers …