Tag Archives: passenger services

The General Directorate of Residency and Foreigners Affairs (GDRFA) in Dubai has signed a cooperation agreement with Dubai Airports to enhance cooperation between the two sides, provide the best services to passengers and position Dubai Airports as a leader in offering premium services among international airports. The signing ceremony was attended by HE Lieutenant General Mohammed Ahmed Al Marri, Director General of the GDRFA, and Paul Griffiths, Chief Executive Officer of Dubai Airports. HE Lieutenant General Mohammed Ahmed Al Marri said: “The agreement will significantly support GDRFA’s strategy designed to enhance cooperation with key partners and ensure the provision of integrated and effective services to passengers at Dubai Airports.” Al Marri emphasised that GDRFA is committed to offering top-notch services by adopting the latest technologies and best international practices, adding that the partnership with Dubai Airports is a significant step towards achieving the vision of making Dubai Airports among the best in the world by enhancing the travel experience and providing a safe and seamless environment for all travellers. Paul Griffiths, CEO of Dubai Airports, said: “This agreement marks another significant step in our ongoing efforts to solidify Dubai’s position as a world-leading aviation hub. Our partnership with GDRFA is essential for providing a seamless and efficient journey for all travellers at our airports. The agreement allows us to harness cutting-edge technology to streamline processes and further enhance operational efficiency, aligning perfectly with Dubai’s strategic aspirations for its aviation and tourism industries.” The partnership is set to upgrade the process of inquiring about registration at the smart gates via the website by providing a link on the Dubai Airports website, which would enable passengers to check their registration status in the …

Etihad plans to operate a reduced network of scheduled passenger services from May 1 to June 30, with the aim of gradually returning to a fuller schedule as and when the global situation improves; subject to UAE government imposed travel restrictions being lifted on passenger travel. Etihad is also continuing to operate a growing schedule of special passenger flights allowing foreign nationals in the UAE the opportunity to travel out of the country, and to carry essential belly-hold cargo such as perishables, pharmaceuticals, and medical supplies. To date, the airline has also repatriated almost 600 UAE nationals on return services. Tony Douglas, Group Chief Executive Officer, Etihad Aviation Group, said, “We remain cautiously optimistic and will push ahead with our plans to resume normal flying, while striving to better serve and support our customers and our employees. While the intention is to assume a ‘business as usual’ approach to the restart of our operations, the aviation landscape has changed, and how it will look month by month is difficult to predict. This has necessitated a fundamental shift in focus for us. However, the cumulative gains achieved by our ongoing transformation, and the unwavering support of our shareholder, has left us in a relatively strong position to withstand any instability. We will pivot on this and act with agility to seize opportunities we may not have previously considered. “We are implementing a series of network-wide route and fleet efficiencies, while conducting an extensive brand study and trialing new service concepts in our guest experience proposition. We are also using this time to drive further internal improvements in the efficient use of automation and technology across all areas of the business, while …

Emirates is planning to operate passenger services to Jakarta, Manila, Taipei, Chicago, Tunis, Algiers and Kabul in addition to the already commenced operation to London and Frankfurt. These services will facilitate residents and visitors wishing to return home. Passengers will be able to book directly on emirates.com or via their travel agent. Only citizens of the destination country and those who meet the entry requirements will be allowed to board. Passengers will be required to comply with each country’s requirement. With the increase of services and flights out of Dubai, Emirates have recommenced its operation at Dubai International airport Terminal 3. Customers will be required to follow all health and safety measures required by the UAE authorities and the country of destination. During this time, there will be no online check in and seat selection available and services such as chauffeur drive and lounge will not be available in any of the destinations. Emirates will also offer amended services on these flights. Magazines and other print reading material will not be available, and while food and beverages will continue to be offered on board, packaging and presentation will be modified to reduce contact during meal service and the risk of infection. Cabin baggage will not be accepted on these flights. Carry-on items allowed in the cabin will be limited to laptop, handbag, briefcase or baby items. All other items have to be checked in, and Emirates will add the cabin baggage allowance to customers’ check-in baggage allowance. Passengers are required to apply social distancing guidelines during their journey and wear their own masks when at the airport and on board the aircraft.  Travellers should arrive at Dubai International airport Terminal …