Tag Archives: new technology

Cruise Saudi announced its investment in world-leading tech organisations for its pioneering owned cruise line AROYA Cruises, part of its visionary ambition to revolutionise the Saudi tourism industry and guide Saudi into the future, in line with Vision 2030. Cruise Saudi’s strategic partnerships for its phase I of technology stack development for Aroya Cruises including Monitor Deloitte, Alibaba Cloud SA, theICEway, SourceToad, Otalio, and Versonix Seaware form a crucial part of Cruise Saudi’s commitment to creating a seamless passenger experience, from booking to the boarding process, and beyond. The unrivalled expertise of the Information Technology and Digitisation team at Cruise Saudi to craft the technology stack, coupled with an insatiable drive for innovation and market disruption in cruise line technologies, underscores the project’s visionary approach. Meanwhile, the blend of both luxury and groundbreaking technology sets AROYA Cruises apart as a beacon of innovation, charting a fresh course for Arabian travel experiences. A global powerhouse in strategy and consultancy, Monitor Deloitte will be at the vanguard of project management, intricately weaving a data and digital strategy to ensure every technological decision is foresight driven. As a homegrown Saudi enterprise, Alibaba Cloud Saudi Arabia will be laying the digital foundation for AROYA Cruises, epitomising the zenith of security, reliability, and swift digital interactions. Meanwhile theICEway is tasked with amalgamating AROYA’s diverse technological realms into a seamless and cohesive digital ecosystem, ensuring a harmonious experience for every guest and crew member. Providing features for passengers, such as an interactive ship map, daily itineraries, and reservations for shore excursions, dining, and spa treatments, Sourcetoad’s guest-centric digital concierge is poised to be the central hub of onboard connectivity and engagement. Alongside this, Otalio’s Ship Property Management System …

Dubai-based INK Hotel has signed an agreement with HITEK, part of leading UAE-based smart and green facilities management (FM) group Farnek, to use its ground-breaking hospitality app, Flexi-Guest, which will digitalise the hotel’s guest journey from the initial reservation through to check out.The app, which was developed in-house by HITEK, will interface with the hotel’s property management system (PMS) affording guests a whole suite of services from uploading travel documents, such as vaccination certificates, ordering a car on arrival, room service and laundry. The hotel app can also send automated electronic updates and alerts to the guest, as well as e-registration documents, e-invoices and e-receipts, all in one convenient space. “One major factor for adopting Flexi-Guest, is that it can interface with our property management system and our point-of-sale terminals, affording a seamless process, from order to delivery and ultimately guest folio,” said Judit Toth, General Manager of the INK Hotel. “Flexi-Guest supports our key strategic operational objectives. First and foremost, it offers an enhanced customer experience, providing a seamless pre-arrival and check-in procedure, which will appeal to our guests.  “During their stay, they can order room service, laundry, request late check outs, invoices or even order a car to go to the airport. And because the app manages secure online payments, guest can settle bills without visiting reception to check out. “The hotel benefits are clear. We operate more cost-efficiently, with the added advantage of driving incremental revenue through room service and e-concierge services,” added Toth. INK is a dynamic, tech-led, brand developed by Vivere Hospitality, a Dubai-based hospitality management company and is aimed at the tech-savvy Millennials and Zoomers. Opened earlier this year and located in the Al …