Tag Archives: Mohammed Mattar

Emirates’ first remote check-in terminal was opened to provide seamless connections for cruise passengers. The Emirates check-in counters, located at Port Rashid, will allow passengers who are disembarking from their cruise ships to check-in for their onward Emirates flight at the same facility. The new service will further enhance Dubai’s position as a premier international cruise destination and provides greater convenience for Emirates customers. With complimentary flight check-in facilities located at the same location as their cruise disembarkation point, customers will have the convenience of exploring Dubai without their luggage before heading directly to the airport for their flight. The Emirates check-in facility at Port Rashid will have eight counters where Emirates staff will check-in customers’ luggage and issue boarding passes up to 4 hours before flight departure. The facility will be open during the sailing period from October to April. In the next 6 months, 198 cruise ships are expected to dock at Port Rashid where approximately 280,000 passengers will have onward Emirates flights. Mohammed Mattar, Divisional Senior Vice President, Emirates Airport Services said, “We are committed to providing a seamless and hassle-free travel journey for our customers. With the increasing popularity of Dubai as a cruise tourism destination, we have ensured that every touchpoint in our customer journey for this important traveller segment is thoughtfully served. Our first remote check-in facility at Port Rashid will allow cruise passengers with onward flights the freedom to explore Dubai during their short transit.”

Travel is expected to reach an all-time high in the upcoming weeks for Emirates, as the airline expects yet another busy period with travellers flocking into Dubai after the summer holidays and Eid breaks. Excluding transit passengers, over 500,000 people are expected to arrive into Dubai from August 20 until the beginning of September. Mohammed Mattar, Divisional Senior Vice President, Emirates Airport Services, said, “With another record breaking period coming up when it comes to passenger arrivals, we want to ensure that Emirates customers coming back to Dubai have the best experience possible starting from disembarkation through to every touchpoint and have positioned extra resources to ensure a speedy arrival journey.” Emirates has a number of services and initiatives in place to ensure stress-free movement from gate to arrivals, eliminating potential bottlenecks and cutting wait-times for passengers to complete their formalities. Emirates customers can expect reduced processing times at immigration counters when using smart gates, by simply using their Emirates ID or passport. They can ‘clear’ immigration in seconds without human intervention or the need for a physical passport return stamp. Emirates also offers a Home Delivery service where luggage is retrieved, cleared at customs and delivered to customers for a hassle-free arrival experience. First and Business Class passengers arriving in Dubai can quickly access Emirates’ complimentary Chauffer Drive service upon clearing customs, and Economy Class passengers can use the efficient Dubai Taxi services which conveniently awaits them. Passengers can access the Dubai metro directly from the arrivals area of Terminal 3.