Tag Archives: meet-and-greet

Dubai Airports has launched DXB Greet & Go, a new smart pickup service at Dubai International (DXB) Terminal 3. Designed for guests arriving in Dubai with pre-booked hotel, limousine, or tour operator services, this new solution replaces traditional guest paging with a seamless, technology-enabled experience. With DXB Greet & Go, guests arriving at Terminal 3 can simply scan a unique QR code at the designated kiosk to view details of their assigned driver and vehicle, including parking location and car registration number. They are then guided by multilingual employees directly to their assigned driver and vehicle, ensuring a smooth and stress-free pickup. Located in the Arrivals area of Terminal 3, DXB Greet & Go offers a secure, organised meeting point aligned with DXB’s service and security standards. The new process reduces congestion, improves the flow of guests, and creates a more professional welcome experience. Essa Al Shamsi, Senior Vice President of Terminal Operations at Dubai Airports, said, “DXB Greet & Go is part of our continued efforts to make every step of the journey at DXB more efficient and enjoyable. By modernising the way guests are received in the Arrivals area, we are helping our partners deliver a smarter and more personalised welcome, while easing footfall and improving operational flow within the terminal.” The service is available to licensed hotels, limousine service providers, and tour operators in Dubai. Businesses can register their drivers and vehicles on the DXB Greet & Go portal and send guests a personalised QR code before their arrival. Upon scanning the code at DXB, guests are verified and assisted by on-ground staff to reach their designated pickup with ease. Licensed hotels and tour operators can email contact@dxbgreetandgo.ae …

marhaba partnered with SEA Milan Airports to take passenger experience to a new level at Northern Italy’s largest international airport. marhaba now offers its globally renowned Meet & Greet services to help travellers enjoy a safe, seamless and memorable journey at Milano Malpensa. Both arriving and departing passengers can take advantage of marhaba’s signature Meet & Greet services in Milan. marhaba’s dedicated agents provide a warm welcome to customers and escort them through the airport formalities right up until the arrival area or the departure gate. SEA Milan Airports also provides personalised services to marhaba customers, including security Fast Track. In addition, ‘Gold’ services include access to the airport’s departure lounge. marhaba’s airport hospitality services are expected to be increasingly popular among both business and leisure travellers, further strengthening Milano Malpensa’s offering and position as a prominent international airport in Milan, a global hub for trade shows, conferences and events. Shahab Al Awadhi, Head of marhaba Global, said: “We are proud to be partnering with the SEA Group to take the airport experience to new heights at Milano Malpensa airport. This long-term partnership brings together two leading organisations with a shared goal of elevating the airport experience. We will work closely together to consistently provide passengers with unparalleled comfort, convenience and quality throughout their journey. We look forward to contributing to Malpensa airport’s continued growth.” Luigi Battuello, Executive Vice President Commercial Non-Aviation of SEA Milan Airports, added: “Milano Malpensa is enriched with an innovative “Meet & Greet” service dedicated to high-end passengers. The new partnership with marhaba, an international company with the highest experience in the sector, will offer a double choice in Malpensa airport. The personalised assistance services are …

Travelex has partnered with Heathrow to provide a convenient way for VAT refund to the travellers reclaiming their tax when leaving the UK. Customers flying from Heathrow Terminal 5 can now book appointments for a fast, efficient VAT refund process at a time convenient to them. The VAT Refund by Appointment service offers one-to-one consultations at a screened desk within the VAT refund appointment office, with no waiting time – all appointments at a fixed time arranged in advance; meet-and-greet welcome at the door; help with form filling, if needed; English, Arabic and Chinese speaking hosts (subject to availability) and personal reminder by phone 24 hours before the appointed time (where possible). John Rayment, UK Commercial Director, Travelex, explains, “Tax-free shopping is one of the great benefits of coming to the UK. But we recognise that our customer’s time is precious. This new, exclusive experience will ensure customers can complete their VAT Refund in a relaxed environment, with the assurance that it will be completed in a timely fashion.”