Tag Archives: Marriott

Leading hospitality providers are implementing new and innovative ways to enhance guest and staff experiences with the help of unified communications and contact center solutions from Avaya Holdings Corp., a global leader in solutions, to enhance and simplify communications and collaboration for the global hospitality industry. According to IDG, 62% of businesses believe digital transformation success is defined by excellent customer experience as measured by customer satisfaction scores. “As a significant and growing global hospitality brand known for superior guest experiences across our 5,000 resorts and hotels worldwide, Accor chooses our vendors carefully,” said Denis Collette, Global Call Centre IT manager, Accor. “We have been an Avaya customer over the last 20 years and we look to Avaya for our continued growth in enhancing our guest journey. The Avaya IX Contact Centre solution is rock solid with a history of proven reliability and support.” Moxy Hotels, Marriott’s newest brand, focuses on providing fresh and innovative experiences to guests by combining stylish design and approachable service at an affordable price point. “To ensure we are giving our guests the finest experience we knew we needed a reliable, rich-feature solution that came in at a competitive price point,” said Lowell Beebe-Center, Director of Operations, Moxy Hotels. “Connectivity today is a critical aspect of the hospitality industry. It is essential to have proper infrastructure to provide the reliable services our guests need,” said Joseph Fayad, Corporate Director IT, TIME Hotels, a chain of four resort brands based in the UAE. “Our new Avaya contact centre and unified communications platform helps make it possible for the group to automate key guest services including wake-up calls, reservation reminders, and requests for information on hotel services …

Marriott International has launched Tahseen, a unique hospitality training programme in Egypt, developed in response to a growing need for talent within the industry. Created in partnership with Helwan University and Professional Development Foundation (PDF), the programme is focused on fast tracking the next generation of hospitality leaders from Egypt by providing them with firsthand experience and a springboard to launch successful careers in the industry. The company unveiled the programme at a signing ceremony graced by His Excellency Khalid Atef Abdul Ghaffar, Minister of Higher Education and Scientific Research, Egypt. Also present at the occasion was Arne Sorenson, President and Chief Executive Officer, Marriott International, who is on a three-day visit to the country. “Marriott International is a company that believes in putting people first and we are committed to giving our associates the world class training and the opportunity to grow and reach their potential, both personally and professionally. Our vision is to develop future leaders, empowered with the knowledge, skills and opportunities to be successful within the hospitality industry, both regionally and globally. Building a sustainable and robust hospitality education program like Tahseen, that nurtures and builds national talent, is indeed key to our success,” said Sorenson. “Over the last four decades we have worked hard to consciously develop local talent and prepare them to become future leaders in hospitality,” said Alex Kyriakidis, President and Managing Director Middle East and Africa, Marriott International. “Today we employ over 10,200 associates across our hotels in Egypt with 99% of them being local Egyptian nationals.

Marriott International together with Sabre Hospitality Solutions has unveiled a new distribution and booking solution, www.MarriottWholesalers.com, that provides thousands of authorized wholesalers, destination marketing companies, and tour operators access to real‐time rates and inventory for more than 4,200 Marriott properties around the world. The solution is part of Marriott’s strategy to transform the wholesale and leisure segment with technology and shift to dynamic rates and automated reservations, replacing antiquated processes for contracting, accessing inventory and booking hotel rooms. Approved wholesalers can now search real time hotel net rates and inventory globally to create tailor‐made packages for their customers. All hotel bookings are confirmed instantly online. The solution provides significant value to smaller wholesalers by removing the need for them to make a technology investment to gain direct, dynamic access to rates and inventory. The solution will make it more efficient than ever to distribute Marriott’s inventory to the broader leisure package segment. Wholesalers can establish or renew access in seven languages at MarriottWholesalers.com and once authenticated, they immediately have access to the booking engine.