Tag Archives: Les Roches

Les Roches unveils its new Master of Science in International Hospitality Management to meet the global demand for highly qualified hospitality leaders. The program will be introduced across its international campuses in a phased rollout: September 2025 in Abu Dhabi, and March 2026 in Crans-Montana and Marbella offering students the chance to experience some of the world’s most dynamic hospitality and luxury tourism hubs. This new one-year full-time or 18-month part-time degree is designed for university graduates and career changers seeking leadership, operational, and strategic expertise to thrive in the ever-evolving hospitality industry. Combining the heritage of Swiss hospitality, experiential learning, and a global perspective, the program bridges the gap between academic rigor and industry demands, preparing students to become innovative leaders in hospitality and luxury tourism. This program launch comes at a pivotal moment for the industry. According to the World Travel & Tourism Council’s latest Economic Impact Report (EIR) reveals the Travel & Tourism sector is expected to create nearly 126 million new jobs within the next decade. That is one in three of all new jobs set to be created within the industry requiring an estimated 300,000 to 400,000 new managers by 2030, with 400 to 700 managerial positions added each year. “By aligning our curriculum with industry needs, we aim to prepare graduates to seamlessly integrate themselves into leadership roles, thereby addressing the pressing talent shortages and contributing to the industry’s sustainable growth” said, Carlos Díez de la Lastra, CEO Les Roches. “Les Roches’ commitment to academic excellence extends across its global network, bringing Swiss educational standards to diverse cultural and business landscapes. While deeply rooted in Swiss hospitality tradition, each campus integrates local expertise and …

Department of Culture and Tourism – Abu Dhabi (DCT Abu Dhabi) has partnered with Abu Dhabi Hospitality Academy – Les Roches to establish a Visitor Experience (VX) Academy, aimed at enhancing excellence across every stage of the visitor journey. The strategic agreement appoints Abu Dhabi Hospitality – Les Roches as the operating partner of the academy, which is scheduled to launch this July. A key initiative by DCT Abu Dhabi, VX Academy will deliver tailor-made professional development training to frontline workers across various industries, including hospitality, transport, retail, immigration, and more. It aims to enhance operational efficiency and effectiveness, ensure consistent delivery of exceptional service aligned with Emirati core values, and further elevate visitor experience standards across the emirate. The initiative will empower frontline workers to provide outstanding service, further reinforcing Abu Dhabi’s position as a leading tourist destination. His Excellency Saleh Mohamed Al Geziry, Director General for Tourism at DCT Abu Dhabi, said: “This strategic partnership with Abu Dhabi Hospitality Academy – Les Roches reflects our ongoing commitment to elevating Abu Dhabi’s tourism sector. By leveraging their expertise, we are empowering our frontline workers with the skills and knowledge necessary to deliver exceptional visitor experiences, further solidifying Abu Dhabi’s position as a premier global destination. Our commitment to embracing cutting-edge technologies, including AI-driven learning platforms, will enable us to create even greater value for our partners, personalise the visitor journey, and set new benchmarks for service excellence across the emirate.” Powered by AI-driven e-learning modules, the VX Academy will consolidate existing training efforts across Abu Dhabi’s tourism sector and enhance learning pathways. Partnering with Abu Dhabi Hospitality Academy – Les Roches will ensure the VX Academy’s day-to-day operations are …

Aldar has launched an in-house customer experience academy and have agreed a partnership with Abu Dhabi Hospitality Academy – Les Roches to establish and curate its courses. The Aldar CX Academy (“The Academy”) is part of the company’s strategy to enhance customer experience and instill a hospitality mindset across the organization. The Abu Dhabi Hospitality Academy – Les Roches is a groundbreaking institution that sets a new standard in hospitality education by integrating global expertise with a deep-rooted emphasis on Emirati culture. This aligns closely with the ethos of Aldar’s CX Academy, which is founded on the philosophy of traditional Emirati hospitality, with every guest treated with unconditional welcome and care. The pillars of Emirati hospitality will also inform The Academy’s curricula with a key focus on selfless generosity, relationships over transactions, commitment to craft, excellence beyond expectations, respect for all cultures, and sustainable relationships. The Academy is designed to support the Abu Dhabi Customer Experience Strategy and contribute to the emirate’s reputation as a destination with world-class service across all sectors. With a mandate to establish an elevated signature experience at every touch point across, The Academy will train more than 30,000 direct and indirect employees from senior management to frontline staff. This will include employees across every Aldar asset, business, and function including sales, community management, facilities management, retail, hospitality, and schools. Courses are scheduled to commence by the end of Q1 2025, with plans for a purpose-built, state-of-the-art, facility on Yas Island. Talal Al Dhiyebi, Group Chief Executive Officer at Aldar, said: “In line with our customer experience strategy and purpose to have a positive impact on people’s lives, we believe that hospitality is the universal language of …

The Department of Culture and Tourism – Abu Dhabi (DCT Abu Dhabi) has established a hospitality education academy in Abu Dhabi, which will open in September 2024 to be managed and guided under the stewardship of Les Roches. The objective is to provide hospitality skills and academic knowledge to nurture homegrown talent in the UAE, GCC and Middle East and North Africa (MENA). Les Roches Global Hospitality’s first campus in the area will welcome its first students in September 2024. Founded in 1954 in Switzerland, Les Roches ranks fourth in the world’s higher education institutions for hospitality and leisure management (QS World University Rankings by Subject, 2023). The hospitality education academy will be defined by its objective to attract UAE Nationals and regional talents to the industry. The academy aims to focus on the practices and values of the UAE within its curriculum. The programme and methodology seeks to support the hospitality sector by cultivating local talent with high quality education and skills needed for the industry’s future. The academy will feature a bachelor’s degree and two master’s degrees. The curriculum includes a range of hospitality-related and practical skills certifications, across areas including hotel operations, travel, tourism, transport and entrepreneurship. His Excellency Mohamed Khalifa Al Mubarak, Chairman of the DCT Abu Dhabi, said: “In line with our vision of inspiring journeys of creativity and discovery, the new academy will play a key role in ensuring the long-term sustainable growth of the hospitality industry overall, propelling future generations with a keen interest to reach their full potential. Accelerating high potential industries such as hospitality through collaboration and strategic partnerships will continue to contribute to Abu Dhabi’s growth as a dynamic and …