Tag Archives: Kuwait Airways

This strategic agreement defines the operational and commercial framework through which Kuwait Airways will procure, deploy, and manage IT solutions offered by Impulse. By leveraging this streamlined procurement pathway, Kuwait Airways will be able to adopt scalable cloud infrastructure, advanced data and analytics capabilities, and application modernization tools aligned with the best global practices. Kuwait Airways Chairman, Captain Abdulmohsen Al-Fagaan, stated during the signing ceremony, “Kuwait Airways is pleased to sign this significant agreement with Impulse as we aim to enhance our digital and technological capabilities across all levels. This initiative is part of the national carrier’s digital transformation journey, that aligns with Kuwait’s Vision 2035.” Al-Fagaan pointed out that the agreement with Impulse ensures the national carrier of the State of Kuwait’s ability to adopt the latest cloud computing technologies efficiently, and securely, in line with the company’s strategic goals to enhance customer experience and increase operational agility. In a significant step towards enhancing its digital transformation journey, Kuwait Airways signed a Master Services Agreement (MSA) with Impulse International for Telecommunications, laying the foundation for adopting the latest IT services and applications within Kuwait Airways’ digital transformation initiative. The signing ceremony was attended by Kuwait Airways Chairman, Captain Abdulmohsen Al-Fagaan, and Impulse Vice Chairman and CEO, Eng. Izzat Abou Amarah, along with various officials representing both companies. Al-Fagaan stated that Impulse is an authorized distributor under the Alliance Framework Agreement (AFA) signed with Google Cloud, making it a key enabler in Kuwait’s cloud computing ecosystem. He explained that the company will provide end-to-end support to Kuwait Airways throughout its cloud journey, starting with solution design and setup, through continuous improvements, to achieving optimization and compliance with standards. Al-Fagaan concluded his …

Kuwait Airways and Kuwait Telecommunications Company ‘stc’ have signed a joint cooperation protocol which aims to strengthen cooperation between the two entities in developing both the telecommunication and aviation sectors, providing integrated, and innovative services that serve mutual interests and enhance the customer experience. Kuwait Airways Chairman, Captain Abdulmohsen Salem Al-Fagaan stated, “Kuwait Airways is pleased to host the signing ceremony of a joint cooperation protocol with Kuwait Telecommunications Company- stc, one of the largest mobile network operators in the State of Kuwait. This cooperation reflects our ongoing commitment to reinforcing Kuwait Airways’ pivotal role in fostering strong relations with the public and private sectors, in the service of our beloved country, Kuwait.” Al-Fagaan added, “This protocol between Kuwait Airways and stc comes within the framework of expanding our cooperation to new horizons and levels, enhancing the achievement of shared goals, and fostering the exchange of expertise across various fields, such as technology, air transport, communications and others. This collaboration serves the mutual interests of both parties and contributes to the development of our national economy.” Captain Al-Fagaan expressed his deep appreciation for the prominent role played by Kuwait Telecommunications Company- stc in providing telecommunications, internet services, and technology solutions to both individuals and companies. He also highlighted stc’s contribution to the development of the country’s digital infrastructure and its commitment to providing innovative services to customers. Al-Fagaan concluded his statement by emphasizing that this protocol represents a fruitful and important agreement that contributes significantly to achieving the desired objectives through successful partnerships. He also commended stc’s notable efforts in fostering distinguished and productive relationships across both public and private sectors, and its vital role as a key driver and …

Kuwait Airways Chairman, Captain Abdulmohsen Salem Al-Fagaan, announced a strategic drive to elevate the national carrier’s customer experience through innovative partnerships. Over the past year, the airline signed a landmark agreement with Saudi Railways Company (SAR), enabling passengers to book Haramain High-Speed Railway tickets directly with the airline. It also launched a diploma program in aviation sciences with the Public Authority for Applied Education and Training to build future talent. Strengthened alliances with Saudia, Amadeus, and FlexFlight further expand travel options, digital solutions, and seamless connectivity for passengers.

As part of its ongoing efforts to facilitate travel procedures for its valued passengers, Kuwait Airways has announced the launch of a self-service check-in system at Terminal 4 (T4). This service enables passengers to complete self-check-in procedures, including baggage weighing and the issuance of boarding passes. Kuwait Airways Chairman, Captain Abdulmohsen Salem Al-Fagaan, stated, “Kuwait Airways is pleased to announce the launch of the self-check-in service, which enables passengers to weigh their baggage and issue their boarding passes, without the need for staff assistance, thereby completing the procedures quickly.” Al-Fagaan stated that this initiative is part of Kuwait Airways’ ongoing efforts to facilitate the check-in process for passengers, ensure the smooth completion of travel procedures, and reduce congestion, particularly with the onset of the busy summer travel season. He added that the company will soon release an instructional video to guide passengers on how to complete the procedures easily and conveniently. Al-Fagaan emphasized Kuwait Airways’ commitment to ensuring a seamless travel experience for its valued passengers—beginning from the moment they enter the terminal, through the efficient completion of all travel procedures, and continuing onboard, where they are provided with exceptional service by the cabin crew, in addition to enjoying state-of-the-art entertainment programs, and a comfortable, relaxing flight. He pointed out that Kuwait Airways is committed to providing the most advanced and best services that reflect its dedication to its valued passengers, which has contributed to increased customer satisfaction and an enhanced travel experience. He explained that the company spares no effort in ensuring all means of comfort for its customers. Al-Fagaan concluded his statement by reaffirming Kuwait Airways’ commitment to its strategic goal of delivering the highest standards of service quality, …

As part of Kuwait Airways’ efforts to enhance the travel experience and provide a variety of services to its valued passengers, the company announced the launch of its Elite Service at Terminal 4 (T4), offering a comprehensive suite of services to its passengers, excluding flights to New York. Kuwait Airways Chairman, Captain Abdulmohsen Salem Al-Fagaan, stated, “Kuwait Airways is pleased to launch one of its newest services, the Elite Service which includes a range of distinguished services to our valued passengers. The Elite Service begins with completing the passenger’s travel procedures, which include baggage weighing from home and issuing their boarding passes, followed by transportation to the airport and meet-and-assist services at T4 passenger terminal. Al-Fagaan added, “The Elite Service also includes facilitating the completion of passenger’s travel procedures at Terminal 4, access to the Elite Lounge until departure time, and transportation to the aircraft when a passenger bridge is not available. Upon return, passengers are welcomed at Terminal 4, assisted through arrival procedures, and transported home by limousine.” Al-Fagaan continued by saying, “Customers can book and request the Elite Service through the Kuwait Airways app or website between 72 and up to 48 hours prior to departure. Home check-in service will be completed 24 hours prior to the flight, after which the baggage will be delivered to Terminal 4 (T4) before departure.” Al-Fagaan emphasized that Kuwait Airways spares no effort in ensuring the comfort of its valued customers, highlighting the company’s commitment to providing exceptional services and entertainment options that enhance the travel experience. He noted that these efforts are especially timely with the onset of the 2025 summer travel season, aiming to make every journey enjoyable and engaging. Al-Fagaan concluded …

As part of its ongoing efforts to expand its network of routes around the world and meet the growing demand from customers, Kuwait Airways has announced the launch of its summer flight schedule for the 2025 season. The new schedule introduces a variety of varied destinations in the emerging markets, offering customers with new and diverse options. Kuwait Airways is focusing on destinations that witness high demand from valued customers from within the State of Kuwait, particularly during the summer season from June 2025 to September 2025. The company will launch several summer destinations, including to Moscow with four flights per week commencing from 6th June, Alexandria with three flights per week starting from 1st July, Luxor with three flights per week from 2nd July, Antalya with four flights per week starting from 2nd June, Bodrum with four flights per week starting from 2nd June, Trabzon with four flights per week starting from 1st June, Sharm El Sheikh with two flights per week starting from 4th June, Malaga with three flights per week starting from 5th June, Nice with two flights per week starting from 17th June, Salalah with four flights per week starting from 2nd June, Vienna with four flights per week starting from 1st June, and Kuala Lumpur with three flights per week starting from 1st June, bringing the number of destinations to 58 including the permanent destinations during the summer season for 2025. Kuwait Airways Chairman, Captain Abdulmohsen Salem Al-Fagaan stated, “Kuwait Airways is pleased to announce the launch of its summer 2025 destinations in response to the preferences of our valued passengers. The company, in cooperation with the relevant authorities and coordination with the operational departments, …

Kuwait Airways announced a strategic move to strengthen its international network and meet the growing demand for flights between Kuwait and the United Kingdom, in cooperation with the Directorate General of Civil Aviation. Kuwait Airways announced an increase in the number of flights to and from London by 16 flights per week. This increase in flight frequencies provides customers with more flexible and convenient options for traveling between the two countries. The President of the Directorate General of Civil Aviation, Sheikh Eng. Humoud Mubarak Al-Humoud Al-Sabah emphasized the importance of increasing the number of flights to and from London due to the growing demand from travellers. He noted that this decision was made in coordination and cooperation with the civil aviation authorities at London Heathrow Airport, who facilitated all necessary procedures to support the increase in flight frequency between the two countries. Al-Humoud stressed that the Directorate General of Civil Aviation is committed to providing all means of support to Kuwait Airways, the national carrier of the State of Kuwait, and to enhancing its reputation as a distinguished carrier in the region. He highlighted that the increase in the number of flights is part of the ongoing efforts to contribute to the development of the aviation system in the company. Al-Humoud valued the strong and historic relations between the State of Kuwait and the United Kingdom across various levels, including economic, social, cultural, and others. He highlighted the longstanding and distinguished relationship between the two countries, particularly at the level of political leadership. Al-Humoud pointed out that the Directorate General of Civil Aviation’s recent tireless efforts to open up prospects for joint cooperation between the State of Kuwait and countries …

Kuwait Airways signed an agreement with the Saudi Arabia Railways (SAR) that enables the national carrier of the State of Kuwait to sell tickets for the Haramain High Speed Railway trips to its valued customers. The service will be activated in the coming period, commencing with Hajj and Umrah campaigns and later for individuals. The agreement also aims to enhance joint cooperation between the two sides and to improve passenger services to facilitate their trips between the cities of Mecca and Medina. The agreement was signed on behalf of Kuwait Airways, by the Chairman, Captain Abdulmohsen Salem Al-Fagaan, and Saudi Railways by the CEO, Dr. Bashar bin Khalid Al-Malik. The signing ceremony was attended by several officials representing both companies. Speaking during the signing ceremony, Kuwait Airways Chairman, Captain Abdulmohsen Salem Al-Fagaan said, “Kuwait Airways is pleased to sign an agreement with one of the most prominent companies in the region, the Saudi Arabia Railways (SAR). This joint cooperation will enhance the services provided by Kuwait Airways to its valued customers. This cooperation will also support the national carrier’s objectives to provide increased options to customers to facilitate their travel, offering them new additions in services, especially for visitors to the holy cities of Mecca and Medina.” Al-Fagaan added, “This agreement will contribute to commercial marketing and promotion of Kuwait Airways services, as well as providing locations for Kuwait Airways to offer its services at the Haramain High Speed Train stations, thus enabling the sale of tickets for Haramain High Speed Train trips through Kuwait Airways. This is in addition to integrating booking platforms between the Haramain High Speed Train and Kuwait Airways reservation systems, which will facilitate the completion of …

Kuwait Airways participated in the 7th edition of the Bahrain International Airshow held recently, as part of the delegation from the State of Kuwait, represented by the President of the Directorate General of Civil Aviation, Sheikh Eng. Humoud Mubarak Al-Humoud Al-Sabah, and in the presence of Kuwait Airways Chairman, Captain Abdulmohsen Salem Al-Fagaan and an accompanying delegation of KAC officials. The airshow was attended by exhibitors and partners from across the aviation industry, including around 223 civil and military delegations representing more than 56 countries and 60 regional and international companies. Additionally, more than 135 local, regional, and international companies showcased exhibits across exhibition halls, airport spaces, chalets and five international pavilions. The Kuwait Airways pavilion during the exhibition witnessed successful participation and attendance from visitors, hosting various officials and aviation enthusiasts. This provided a platform for the company to showcase its latest products and services, in addition to the extent of development of technology and methods adopted in KAC’s fleet. The pavilion also highlighted KAC’s role as a distinguished national carrier with its legacy of notable achievements since 1954 to the visitors and attendees present. The President of the Directorate General of Civil Aviation, Sheikh Eng. Humoud Mubarak Al-Humoud Al-Sabah emphasized on the importance of the Bahrain International Airshow and its significant role in bringing together large number of aviation companies and experts in the industry from the region and around the world under one platform. At the same time, he congratulated His Majesty King Hamad Bin Isa Al Khalifa, King of the Kingdom of Bahrain on the tremendous success achieved by the exhibition and attaining the highest levels of excellence, whether in terms of organization, or the presence …

Kuwait Airways announced the strengthening of its partnership with Amadeus, which specializes in providing technology, innovation services and solutions to airlines, to develop a streamlined booking process for passengers travelling on Kuwait Airways. Captain Abdulmohsen Salem Al-Fagaan, Chairman – Kuwait Airways stated, “Kuwait Airways is pleased to announce the strengthening of the partnership with Amadeus, one of the leading providers of technology and solutions for airlines in the global air transport sector. Through this partnership, Amadeus will enhance the booking mechanism to provide our valued customers with a simplified and streamlined process.” Al-Fagaan added, “Kuwait Airways customers can now book their flights in just three simple steps. This enhanced booking process has been designed to assist customers in the best possible way, providing them with essential information needed to make informed decisions quickly, while eliminating unnecessary complexities.” Al-Fagaan further stated, “Kuwait Airways is committed to providing its valued customers with an exceptional and comfortable travel experience and in facilitating the booking procedures for all our passengers. Through close collaboration with Amadeus, we can rely on their expertise and professionalism to significantly enhance the transformation of the digital experience for all our customers and Oasis Club members.” Maher Koubaa, EVP Travel unit and Managing Director, EMEA, Amadeus stated, “At Amadeus, we are proud to support Kuwait Airways on this transformative journey. Our ongoing dedication to enhancing the customer experience for Kuwait Airways passengers will continue to drive new innovations and improvements and providing them with diverse options.“