Tag Archives: KKIA

Riyadh’s King Khalid International Airport (KKIA) has obtained a Welcome Chinese Certification, the first in the Kingdom and the MENA region. The accreditation reflects how Riyadh Airports Company (RAC) is meeting Chinese passengers’ needs in KKIA’s terminals and facilities, offering a seamless travel experience, and strengthens its relationship with the Chinese market, one of the biggest markets in Asia and the world. The certificate was obtained as RAC achieved standards and requirements issued by the China Tourism Academy (CTA) and Select Holding Ltd. It affirms Riyadh Airports’ competency in studying and assessing passengers’ needs and providing an exceptional experience. The Welcome Chinese Certification positively reflects on Riyadh Airport as KKIA is already reaping the benefits of marketing and promotional services in the Chinese travel industry. It contributes to enhancing the national economy through business partnerships in the Saudi-Chinese market and attracting tourists and businesses, in line with the objectives of the Kingdom Vision 2030 in the business, tourism, and industrial sectors. Mr. Musad bin Abdulaziz Al-Daood, CEO of Riyadh Airports said: “This unprecedented achievement cements Saudi-Chinese relations and represents a connection to one of the most important tourism markets in Asia. It will also reflect on Saudi tourism, which is a national economic mainstay, in line with the objectives of the Kingdom Vision 2030.” The Chairman of the China Tourism Academy, Mr. Bin Dai commented: “Congratulations to King Khalid International Airport for becoming a new member of Welcome Chinese! This signifies greater recognition from Chinese tourists and an increased influence on international tourism. We look forward to an enhanced experience at Riyadh Airport and to higher-quality tourism in Saudi Arabia!” RAC, which manages and operates KKIA, had started to work …

Riyadh Airports Company, which manages and operates King Khalid International Airport (KKIA) in Riyadh, Saudi Arabia, has launched an updated version of the interactive chat service via “WhatsApp” and Twitter. The new version is cutting-edge technology, empowered with artificial intelligence technology. The latest version includes new features to provide a unique and innovative experience, such as replacing long text messages and lists with a set of options and drop-down menus, which allow the user to click on the menu and choose the service to get the service rapidly and effortlessly. Another big milestone is providing flight notifications in sign language for the deaf and dumb, as well as information on the airport’s services, making KKIA the first airport in the world to provide such a feature. In this context, Eng. Mohammed bin Abdullah Al-Maghlouth, CEO of Riyadh Airports, said: “By launching the updated version of the interactive service, we aim to enhance passengers’ experiences through King Khalid International Airport. As we apply artificial intelligence to create an engaging experience through social channels, as well as providing an unparalleled travel experience for people with disabilities.” Travelers and airport visitors will be able to easily inquire about flights, service rates, and other information using the new feature, which is available for “IOS” and “Android” users. This service will also contribute to the diversification of communication channels and the achievement of new levels of passenger satisfaction. It’s worth mentioning that Riyadh Airports unveiled several initiatives recently as part of its strategic digital transformation plan, including the newly introduced advanced digital platform “OFOQ” to manage operations at KKIA.

Riyadh Airports Company, the company responsible for managing and operating King Khalid International Airport (KKIA) in the Saudi capital,  and Uber have recently signed an agreement, putting the onus of transporting passengers to and from terminals 1, 2 and 5 of KKIA on Uber. CEO of Riyadh Airports, Saleh Al Rasheed, said,  “This agreement is in line with Riyadh Airports’ policy of developing strategic partnerships that can help them enhance the experience of the passengers travelling through King Khalid International Airport and ensure that their satisfaction is aided by the continued availability of reliable and efficient services”. Commenting on the announcement, Zeid Hreish, General Manager of Uber KSA said “This is a significant announcement for us, as the partnership reinforces Uber’s commitment to providing safe and reliable transportation everywhere and for everyone, and is in line with the Kingdom’s move towards working with progressive companies like Uber.” Riyadh Airports is also currently moving forward with plans to upgrade KKIA infrastructure and expand with new services and facilities.