Tag Archives: Joseph Fayad

Neorcha has partnered with Dubai-based TIME Hotels to launch its new performance-based App in the Middle East. It is the first hotel group to introduce the new Neorcha App across its property portfolio. The deployment of additional mobile and contactless guest services is aligned with the Group’s “Sanitised& Ready” protocol, launched in partnership with global leading hygiene solutions provider Diversey, to embrace the new normal as the hotels welcome guests after COVID-19 restrictions were eased over the summer. Joseph Fayad, Corporate Director of Information Technology at TIME Hotels commented, “The implementation of innovative technology is crucial to our recovery post-COVID-19, and our future growth within the tourism industry. As pioneers of the tourism industry, we want to be early adopters of new technology. The partnership with Neorcha helps us achieve this and underscores our commitment to our guests by ensuring seamless interactions at every step of the customer journey.” Rogerl El Khoury, Managing Director and Founder of Neorcha, said: “We are delighted to welcome TIME Hotels as the first hospitality group to implement our new performance-based App, enabling its hotels to provide seamless and contactless self services to its guests as part of the group’s commitment to offer the highest safety standards.”

Leading hospitality providers are implementing new and innovative ways to enhance guest and staff experiences with the help of unified communications and contact center solutions from Avaya Holdings Corp., a global leader in solutions, to enhance and simplify communications and collaboration for the global hospitality industry. According to IDG, 62% of businesses believe digital transformation success is defined by excellent customer experience as measured by customer satisfaction scores. “As a significant and growing global hospitality brand known for superior guest experiences across our 5,000 resorts and hotels worldwide, Accor chooses our vendors carefully,” said Denis Collette, Global Call Centre IT manager, Accor. “We have been an Avaya customer over the last 20 years and we look to Avaya for our continued growth in enhancing our guest journey. The Avaya IX Contact Centre solution is rock solid with a history of proven reliability and support.” Moxy Hotels, Marriott’s newest brand, focuses on providing fresh and innovative experiences to guests by combining stylish design and approachable service at an affordable price point. “To ensure we are giving our guests the finest experience we knew we needed a reliable, rich-feature solution that came in at a competitive price point,” said Lowell Beebe-Center, Director of Operations, Moxy Hotels. “Connectivity today is a critical aspect of the hospitality industry. It is essential to have proper infrastructure to provide the reliable services our guests need,” said Joseph Fayad, Corporate Director IT, TIME Hotels, a chain of four resort brands based in the UAE. “Our new Avaya contact centre and unified communications platform helps make it possible for the group to automate key guest services including wake-up calls, reservation reminders, and requests for information on hotel services …