Tag Archives: Jeffrey Goh

oneworld, SkyTeam and Star Alliance are jointly calling on governments and stakeholders to take action to alleviate the unprecedented challenges faced by the global airline industry amid the COVID-19 pandemic. The three global alliances, which represent almost 60 airlines around the world that contribute more than half of global airline capacity, are strongly supporting a request by the International Air Transport Association (IATA) for regulators to suspend slot usage rules for the northern summer 2020 season as the airline industry suffers from extraordinary reductions in passenger demand. Rob Gurney, CEO, oneworld, said, “During such times of difficulty and uncertainty, it is important that the airline industry works even closer with stakeholders to mitigate adverse impacts from the virus and collaborate in areas within our control. Governments must implement the measures they consider necessary to contain the spread of COVID-19, and must be prepared for the widescale economic implications that will result from those measures.” Kristin Colvile, CEO and Managing Director, SkyTeam, said, “The human and financial impact that the COVID-19 outbreak is having on the aviation industry is unprecedented. We are urging all involved institutions and industry stakeholders to face these extraordinary times with exceptional measures. This includes action such as slot relief, airport and overflight fees reduction. Jeffrey Goh, CEO, Star Alliance, said, “The unprecedented circumstances triggered by the coronavirus outbreak pose an existential threat not only to the airline industry but more generally to global trade and commerce, and social connectivity. As airlines stretch their limits to manage the crisis, it is equally critical for governments and stakeholders to avoid further burdens and step up with measures, as some have, that will ensure the future of the travel …

The International Air Transport Association (IATA) and Star Alliance have renewed their collaboration on traveller document verification to improve the passenger experience. Star Alliance and IATA, in a signing ceremony at IATA’s 75th Annual General Meeting in Seoul, agreed that IATA’s Timatic AutoCheck solution will continue to power Automated Document Check (ADC) for Star Alliance member carriers. IATA Timatic AutoCheck enables Star Alliance customers checking-in at the airport counter or online to verify that their travel documents are valid and complete for the whole journey, including any transit point before travel begins. This delivers several significant benefits; preventing the embarrassing and distressing situation for passengers of being denied entry to a country on arrival owing to missing or invalid documents; and enabling a seamless experience when travel encompasses multiple carriers. Passengers will no longer need to see an agent to have their travel documents checked and rechecked at transit points, and avoiding the passenger fine to airlines for transporting inadmissible passengers. Jeffrey Goh, CEO Star Alliance said, “This marks another milestone in our continuing strategy to improve the passenger travel experience, especially for those customers who fly on multi-carrier journeys. Our partnership with IATA to extend collaboration on passenger document verification through use of IATA’s Timatic AutoCheck to support our proven solution of the ADC will help ensure a seamless travel experience for our members’ 775 million passengers, a priority that lies at the heart of our strategic repositioning.” “Digital transformation is essential to meeting evolving passenger expectations today and into the future. Star’s selection of Timatic will give its customers a better experience,” said Alexandre de Juniac, IATA’s Director General and CEO.