Tag Archives: Jamal Ahmed Al Awadhi

Etihad Airways is introducing economy space, a new seating option, across its wide-body fleet, to provide more choice to its customers on longer flights. By December 2018, the airline will have retrofitted its 10 Airbus A380s with economy space seats, which feature an increased seat pitch of up to 36 inches. The redesign increases the number of extra legroom seats in economy from 20 to 80 on this aircraft type. In addition to modifying its A380s, Etihad Airways will also have added additional economy space seats to 12 Boeing 777s and 21 Boeing 787 Dreamliners by the end of 2019, increasing the total number of extra legroom seats by 560 per cent. Families with small children, elderly travellers and those requiring wheelchair assistance can now purchase and benefit from the extra room available in economy space. Economy space complements Etihad Airways’ existing ancillary products to provide customers with greater opportunities to personalise their journey, including the neighbour-free seating option in economy and a range of ‘buy-on-board’ products. Irrespective of which seating option is selected, customers will continue to receive the Etihad’s complimentary core dining service and inflight entertainment. Jamal Ahmed Al Awadhi, Head – Guest Experience, Etihad Airways, said, “We recognise that no two travellers are alike, and today’s customers demand more choice and personalisation during their travels. In response to the popularity and demand for extra legroom seats, we have reconfigured our economy cabin to allow travellers to enhance their overall travel experience. While many airlines have been squeezing more seats into economy class, we continue to focus on providing our guests with exceptional products and services that meet and exceed the demands and budgets of different types of …

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