Tag Archives: International

The General Authority of Civil Aviation (GACA) issued an index to classify air transport service providers and airports based on the number of complaints filed by travelers to the authority during December 2023. The total complaints lodged by passengers to GACA during December amounted to 1,308. Flynas recorded the least complaints at 42 per 100,000 passengers, with a closure rate of 100%. Saudi Arabian Airlines (SAUDIA) ranked second, with 61 complaints and a closure rate of 99%. Meanwhile, Flyadeal came third with 65 complaints per 100,000 passengers, recording a closure rate of 96%. The most frequent complaints for December were about luggage, flight delays, and tickets, respectively. In December 2023, Prince Mohammed Bin Abdulaziz International Airport recorded the lowest complaints, with five complaints for every 100,000 passengers, or 1%, among international airports that receive more than six million passengers annually. The airport had a closure rate of 100%. Abha International Airport came with the lowest complaints for every 100,000 passengers with six complaints, or 2%, among international airports that receive less than six million passengers annually, with a closure rate of 100%. Locally, Najran Domestic Airport recorded the lowest complaints for every 100,000 passengers with two complaints, at a closure rate of 100%.

In her first media briefing ahead of the start of Arabian Travel Market, the new CEO of Jumeirah Group, Katerina Giannouka, shared plans for an evolution of the Jumeirah brand and a commitment to growth in key cities and resort destinations worldwide. With capital assigned to grow its portfolio, as well as refine its existing properties, Jumeirah Group – a member of Dubai Holding – is strategically targeting assets that will align with its new brand expression of luxury hospitality. Europe, Asia and the United States are an important focus, with plans to build a brand presence in major European cities and key gateway destinations, the most recent acquisition being the luxury hospitality company’s first property in Switzerland – Le Richemond in Geneva.  The hotel, which is being fully renovated to open in 2025, will add to Jumeirah’s growing footprint in Europe which includes properties in London, UK; Capri, Italy; and Mallorca, Spain. The emphasis on further expansion comes after a successful year in 2022 and a robust start for the Group in 2023. That, coupled with the brand’s expanding community of loyal guests provides a strong rationale for growth. Jumeirah’s strength in Dubai, now one the world’s leading tourism destinations, also gives the brand a strong base from which to accelerate the diversification of its portfolio, both in the region and globally. Katerina Giannouka, CEO of Jumeirah Group said: “We are entering a new era for the Jumeirah brand, with a focus on brand evolution and expansion. With a proven track record building and operating successful resort destinations in the Middle East, Europe and Asia, we believe the time is right to extend our portfolio into new key city …

Passengers flying through Terminal 3 at Dubai International (DXB) now have more options to get some rest with the launch of the sleep ‘n fly lounge, which offers a total of 27 pods and cabins. Scandinavian-designed for comfort and style, DXB’s new sleep lounge features 20 state-of-the-art “igloo” sleep pods, plus 7 premium double cabins with pullout children beds. Inspired by nature, sleep ’n fly provides ultimate relaxation for a one-hour power nap or an entire night, or any duration in between. Located close to Gate A1 in Concourse A, the sleep ’n fly lounge provides more choices for the passengers travelling through DXB, which also boasts of five-star hotels. Pods and cabins can be reserved in advance on its website and the lounge specially welcomes the members of Priority Pass and LoungeKey. Eugene Barry, Executive Vice President, Dubai Airports Commercial Group, said, “The opening of sleep ‘n fly expands Dubai International’s existing range of rest and relaxation options and is the latest in a line of personalised and engaging products we are rolling out to cater to the evolving needs of global travellers.”