Tag Archives: innovation

Key industry trends – including innovation, connectivity and customisation – will be front and centre at the 32nd edition of Arabian Travel Market (ATM), which will take place at Dubai World Trade Centre (DWTC) from 28 April to 1 May 2025. Each year, ATM addresses issues reshaping the international travel landscape, and 2025 will be no exception. In line with its theme, ‘Global Travel: Developing Tomorrow’s Tourism Through Enhanced Connectivity’, ATM 2025’s extensive conference programme and exhibition will explore how contemporary shifts in technology and traveller behaviour can both contribute to and benefit from enhanced connectivity. Commenting on the changing face of global travel, Danielle Curtis, Exhibition Director ME, Arabian Travel Market, said: “Connectivity through technology is obviously a key growth area in travel and tourism, but it is also about the seamless flow and interaction of people, goods and ideas, which support businesses worldwide. So, if you are looking to engage with the global trends, cultural shifts and traveller behaviours shaping the future of the tourism sector, there is no better place than ATM.” One of the trends expected to shape the market in 2025 and beyond is so-called nostalgia travel. From remakes of 1990s films to early 2000s music acts on tour, the pull of the past is strong for the Millennial generation. Many of today’s travellers, including those from the UAE, are seeking to reconnect with their youth by recreating special trips or childhood dreams. Some are also looking to connect with their own children by sharing nostalgic experiences in familiar places, providing myriad opportunities for enterprising travel companies. Sports and music tourism is also experiencing significant growth, with the former expected to be worth $1.33 trillion …

The Ajman Tourism Development Department (ATDD) is all set to host the emirate’s first-ever e-Games Championship from November 21 to 24 2024 at the Ajman Police Sports and Shooting Club. The move comes as part of the Department’s ongoing efforts to embrace technological advancements and ensure the engagement of younger generations – a vital demographic within the community. The championship will bring together leading professional gamers and enthusiasts aged eight or above for three days of gaming competitions, interactive networking, and knowledge-sharing activities, showcasing Ajman as a growing hub for e-sports and digital innovation. The event reflects the ATDD’s dedication to promoting innovative initiatives aimed at ensuring youth participation across diverse age groups. It offers a creative platform for participants to exhibit their skills and talents, and drive youth participation in programs that are in line with their passion and the latest digital advancements. H.E. Mahmood Khaleel Alhashmi, Director General of Ajman Tourism Development Department, said: “At ATDD, we are delighted to organise the debutant e-Games Championship in Ajman. This move reflects our goal to offer a dynamic platform that boosts youth engagement, who are key drivers of our mission to shape a prosperous and innovative future for the emirate. We aim to provide young people of all age groups with novel and innovative opportunities that cater to their interests and help them achieve their long-term goals by creating an atmosphere that fosters creativity and development. This championship also demonstrates our steadfast dedication to enhance Ajman’s standing as a vibrant hub for entertainment and technology events and support its tourism sector.” The championship will feature a wide range of competitions appropriate for all age groups, including FIFA25, Tekken, Street Fighter, Assetto …

UN Tourism’s member states in the Middle East have looked to the future, coming together to focus on boosting investments into the sector and growing new products to build resilience and expand inclusivity. The Regional Commission for the Middle East welcomed high-level delegations from 13 Member States, including eight Ministers of Tourism. Welcoming delegates, UN Tourism Secretary-General invited all Members to join him in celebrating the Golden Jubilee of the Commission, noting that, over the course of 50 meetings, they have worked together to grow tourism both in size and in impact right across the region. Secretary-General Zurab Pololikashvili provided Members with an update on the Organization’s work since the Commission last met (Jordan, June 2023), with special attention to key priorities of tourism education, jobs and investments. Opening the meeting he said: “Now, we can confidently say that the Middle East is a true global tourism leader. Not just in terms of arrivals, but the region is influencing our sector’s development everywhere in the world. It is a hub of tourism innovation and education. And it is a leading investor, backing big ideas and ambitious projects with the power to transform tourism at every level.” Now, we can confidently say that the Middle East is a true global tourism leader. Not just in terms of arrivals, but the region is influencing our sector’s development everywhere in the world. More diverse, more innovative tourism Following the reports of the Secretary-General and the Regional Director for the Middle East, the focus switched to building a more diverse, resilient and innovative sector. Reflecting UN Tourism’s commitment to build resilience and create opportunities through diversification, the significant potential of wellness tourism for the region …

Riyadh Air signed a Memorandum of Understanding (MoU) with China Eastern Airlines at the International Air Transport Association (IATA) Annual General Meeting (AGM) in Dubai. This strategic partnership strengthens the growing economic and cultural ties between China and Saudi Arabia while unlocking new travel options for underserved markets. China Eastern Airlines recently launched direct flights from Shanghai to Riyadh, demonstrating a shared commitment to enhancing connectivity and fostering collaboration in areas like trade, tourism, and culture. Tony Douglas, CEO of Riyadh Air: “This MoU marks a significant milestone for Riyadh Air as China is a hugely important market for our future network. By closely collaborating with China Eastern Airlines, a leading player in the Chinese market, we can unlock new travel opportunities and drive economic growth across both countries. We are particularly excited to explore synergies in digital innovation, where both airlines share a commitment to the future of travel. “Our collaboration extends beyond conventional connectivity, fostering collaboration on digital transformation, a critical area for Chinese airlines. Recognizing China Eastern’s ongoing digitalization efforts, Riyadh Air sees immense potential for knowledge sharing and technology development. Riyadh Air’s pioneering approach perfectly aligns with China Eastern’s focus on digital transformation, creating a powerful partnership for the future.” Wang Zhiqing, Chairman of China Eastern Airlines: “Benefiting from the forward development of the comprehensive strategic partnership between China and Saudi Arabia, China Eastern Airlines has reached a strategic cooperation with Riyadh Air focused on the future. The signing of this Memorandum of Understanding outlines the broad direction for cooperation between the two companies in areas such as business and promotes exchanges in information technology and digital operations. We are full of anticipation for the outcomes …

SAUDIA announced its participation in the third edition of the world-renowned technical conference “LEAP”, taking place from March 4th to 7th, 2024, at the Riyadh Exhibition and Convention Center. At this prestigious event, SAUDIA will unveil its latest digital initiatives, marking a new era in service excellence driven by cutting-edge artificial intelligence (AI) technologies and integrated connectivity solutions tailored to enhance the travel experience for all guests. Preparations have been finalized to welcome visitors at SAUDIA stand No. A02, offering an interactive experience where attendees can explore a range of digital projects aligned with the goals of Saudi Vision 2030. Key highlights include the debut of “Travel Companion”, an AI-powered virtual assistant designed to streamline booking processes, flight planning, and destination exploration, revolutionizing the travel experience. SAUDIA takes pride in being the first airline in the MENA region to pioneer this technology, offering attendees an exclusive opportunity to experience its beta version firsthand. Additionally, SAUDIA will showcase “GovClick”, an e-wallet service facilitating seamless government ticket issuance and after-sales services through a unified digital platform, with plans to expand to benefit corporations and individuals as well. The revamped digital experience of the “AlFursan” loyalty program underscores SAUDIA’s commitment to simplifying procedures, allowing guests to effortlessly manage rewards, track mileage activity, and upgrade membership levels with a single click. Moreover, SAUDIA will present its “Guest Care”, delivering swift and efficient solutions tailored to diverse operational scenarios, ensuring guests are promptly updated on flight details and disruptions. Manal Alshehri, Vice President of Digital Transformation at SAUDIA Group, emphasized the significance of SAUDIA’s participation in this international conference, held in the Kingdom, a hub for leading events across various sectors. She highlighted the pivotal …

The Sustainable Hospitality Alliance has launched a ground-breaking new digital version of the Pathway to Net Positive Hospitality at COP28 in Dubai. This cutting-edge tool provides hospitality companies with a clear roadmap to accelerate their ESG progress, enabling them to navigate the stages of the pathway with ease. The latest edition of the Pathway includes over 80 pages of comprehensive guidance, as well as brand-new resources and case studies showcasing best practice. Developed by and for the industry over a period of two years, the Pathway underwent rigorous consultation with the Alliance’s hospitality and affiliate donor members, expert partners, and sustainability professionals from academia and consulting firms. Today’s update introduces a Progress Tracker, developed in collaboration with EY, which allows companies to understand and record their progress along the Pathway, providing valuable insights to measure their impact. The digital pathway offers comprehensive guidance, including checklists, tools, and resources, addressing 10 crucial topics within an ESG framework. In the hospitality industry, with its complex ownership and management structures, it can be challenging to identify responsibilities in sustainability. This Pathway aims to support the entire sector, from sustainability leaders to those just beginning their journey, in embracing sustainability. Speaking at the UNWTO Side event at COP28, Glenn Mandziuk, CEO of the Sustainable Hospitality Alliance, highlighted how this first-of-its-kind resource sets out a clear and ambitious journey for the entire sector to embark on together. Mandziuk affirms, “At the Alliance, we believe that every hotel can and must go beyond minimizing negative impact and work to truly give back to the community, the destination, and the planet, regardless of their starting point. This digitised version of the Pathway to Net Positive Hospitality provides …

The Emirates Group and Dubai Future Foundation have today signed a significant partnership to launch the Emirates Centre of Excellence for Aviation Robotics (ECEAR). The agreement was signed at ForsaTEK, the Group’s innovation forum. Adel Al Redha, Emirates’ Chief Operating Officer said: “This is a key milestone in the Emirates Group’s innovation journey and a remarkable step for the aviation industry. Our partnership with Dubai Future Foundation helps realise our own vision for aviation and supports Dubai’s vision to be one of the world’s leading futuristic cities. This will give us a true opportunity to take advantage of evolving technology, allowing us to continually expand the use of robotics and technological applications in our customer journey and improve operational efficiency. Investing in focused R&D will allow us to transform our business in the digital era, make more use of AI, give tangible benefits to our customers and stakeholders, and will keep us ahead.” His Excellency Khalfan Juma Belhoul, CEO of Dubai Future Foundation, said the launch of the Emirates Centre of Excellence for Aviation Robotics embodies the importance of incubating top national and international talents in Dubai to develop robotic solutions that support the growth of the aviation sector. Belhoul said the agreement will provide fresh and diverse economic opportunities centred on developing technologies of futures. He added: “The outputs of this initiative will contribute to advancing “Dubai Robotics and Automation Program”, launched by His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, Chairman of the Executive Council of Dubai and Chairman of Dubai Future Foundation’s Board of Trustees, which aims to make Dubai one of the leading cities in the world within this field, …

The Kingdom of Saudi Arabia’s tourism ecosystem is undergoing a major overhaul with the announcement of a New Tourism Law approved this week by a Council of Ministers Resolution. The law will accelerate the development of an internationally competitive tourism sector in the Kingdom which will drive business, innovation, and investment. The New Tourism Law will establish new regulatory environments in the Kingdom to attract tourism innovators and improve ease of doing business. This allows new or experimental tourism businesses to receive special licenses and support from the Ministry, allowing them to flourish. It will also streamline licensing processes and procedures by creating a one-stop-shop platform for all tourism stakeholders. Both initiatives were announced in February 2022 as part of the Ministry’s Digital Tourism Strategy. With the new legal framework, the Ministry of Tourism will have greater control of the quality of tourism services offered within the Kingdom, ensuring the highest standards possible for both tourists and businesses while also strengthening destination development. The law also extends the Ministry’s remit for swift collaboration with government entities to mitigate risks and manage crises. The Council of Ministers further approved a resolution that empowers the Ministry of Tourism to enable sector growth. The resolution gives the Ministry permission to facilitate tax and custom exceptions or reductions with related government entities, creating powerful incentives for businesses to invest into the Kingdom’s growing tourism sector. It also enables the Ministry to work collaboratively with other private sector entities to establish work plans and training programs, enabling job creation and training for Saudis and boosting human capital development in the Kingdom. This new framework for collaboration with the private sector and relevant government entities will …

Cutting-edge technology and innovation will be adopted as the theme for Arabian Travel Market (ATM) 2019, to be held at Dubai World Trade Centre from April 28 to May 1, 2019. According to a latest research conducted by Colliers International, personalisation Artificial Intelligence (AI) could increase hotel revenues by over 10 per cent and reduce costs by more than 15 per cent – with hotel operators expecting technology such as voice and facial recognition, virtual reality and biometrics to be mainstream by 2025. The research also estimates that 73 per cent of manual activities in the hospitality industry have the technical potential for automation, with many global hotel operators including Marriott, Hilton, and Accor already investing in automating elements of their human resources. Danielle Curtis, Exhibition Director ME, Arabian Travel Market, said, “It is important to highlight that the GCC is one of the fastest-growing regional hospitality markets on a global scale and an innovative technology-reliant industry. Its impact on hotels and travel and tourism is multi-dimensional, ranging from voice and facial recognition, chatbots and beacon technology to virtual reality, blockchain and robot concierge. Throughout ATM 2019, the spotlight theme will be launched as a platform to create awareness and inspire the travel and hospitality industry about the next generation of technology, while bringing together senior travel executives to meet and conduct business with innovative tech providers. With technologies like AI and automation quickly maturing, the hospitality and travel and tourism industry must prepare for a wave of disruption in order to reap the overall benefits of these technologies.”