Tag Archives: ICT solutions

FCS Computer Systems (FCS) and NEC Enterprise Solutions EMEA, providers of advanced ICT solutions to the hospitality sector, have inked a partnership agreement that incorporates FCS solutions into the NEC Hospitality offering for the Hotel sector in EMEA. Under the new agreement, NEC Enterprise Solutions, NEC partners and their hotel clients will have access to FCS’ full suite of hotel operations management applications. The multi-language, web-based applications streamline a multitude of back-of-house and guest-facing hotel operation needs, from real-time maintenance requirements to housekeeping management to guest issue tracking and a comprehensive customer relationship management platform. The FCS suite of hospitality interface and operational solutions, encompassing billing interface, voicemail, job dispatch, engineering, housekeeping, glitch management and more, are fully tested and integrated to work with NEC’s range of IT and communications servers, and will be available directly to order through NEC’s business partners in EMEA. Eric Rogers, FCS’ Vice President EMEA, will be working closely with his team to support NEC partners in their rollout of these solutions. “This partnership is not just only about call accounting and voicemail, but also about providing NEC partners a fully featured range of new solutions to offer their hotel partners, thereby enhancing the value and relationship of new and existing customers,” said Rogers. “I have been working closely with Kees Van Donk (director of hospitality EMEA for NEC) and his team to make this a reality and am delighted to say that today the partnership is now in full effect, and I am looking forward to working closely with NEC’s Hospitality team, and the wider NEC partner family to support this new agreement.”

Huawei, a leading global ICT solutions provider, has signed a Memorandum of Understanding (MoU) with interTouch, a premier integrated technology solutions provider to the global hospitality industry, to address growing ICT needs of the hospitality industry worldwide. interTouch will be offering, as part of a bundled solution, Huawei Switching & Wireless Solutions to its customers that include top-tier international hotel chains. The collaboration will enable interTouch to give its customers superior technology and innovation that delivers on connectivity requirements while significantly reducing total cost of ownership of these solutions.  The MoU signing ceremony between Huawei and interTouch took place during the annual Huawei Partner Summit held recently at the Madinat Jumeirah, Dubai. In line with the groundbreaking MoU with interTouch, Huawei participated in the Hotel Technology Next Generation (HTNG) conference held in Dubai last month. Farid Ben Asker, Director of Solutions for the Hospitality, Real Estate and Healthcare Industries, addressed a session at the HTNG and highlighted the importance of adopting next-generation technologies by the global hospitality industry.