Tag Archives: IBCCES

In an update to mark World Autism Awareness Day on 2 April, it has been announced that Dubai is on record pace towards becoming a Certified Autism Destination. Just over one year into the process, driven by Dubai Department of Economy and Tourism (DET), the city is firmly on track to becoming the first Certified Autism Destination™ in the Eastern Hemisphere. As part of the accreditation process, DET, in collaboration with the International Board of Credentialing and Continuing Education Standards (IBCCES), renowned leaders in autism and sensory training and certification, has initiated comprehensive autism and sensory awareness training for its tourist-facing workforce. Offered via ‘Dubai Way’, a world-class online training platform developed by Dubai College of Tourism (DCT), this training is tailored to enrich staff knowledge, deepen understanding, and refine communication strategies, all aimed at fostering a more inclusive and accommodating experience for People of Determination. In addition to its Autism and Sensory Awareness course, DCT offers Inclusive Service training on the Dubai Way platform which is a self-paced online programme that teaches applicants how best to cater and communicate with People of Determination. The programme is delivered through a series of experiential training sessions, including real-life stories, interactions and videos. In just over a year, the city has achieved the following milestones: ● More than 13,000 individuals have received autism and sensory awareness training via Dubai Way. ● More than 350 hotels commenced the training and certification process, ensuring comfortable and inclusive stays for guests with autism and sensory sensitivities. ● More than 30 locations have earned IBCCES certifications. The significant progress made so far in the accreditation process underscores Dubai’s unwavering dedication to inclusivity and accessibility for all …

Furthering Dubai’s commitment to accessible travel and in time for World Autism Awareness Day on 2 April; Emirates has achieved a Certified Autism Center™ Designation for all of its Dubai Check In facilities – Emirates City Check-in & Travel Store in DIFC, Emirates Cruise Check In – Port Rashid, Emirates Cruise Check In – Dubai Harbour and Emirates City Check-In Ajman, in addition to the Emirates’ dedicated hub in Terminal 3 at Dubai International Airport (DXB). The certification, awarded by the International Board of Credentialing and Continuing Education Standards (IBCCES) ensures that all Emirates facilities in Dubai have taken a significant step towards making travel more inclusive and accessible to neurodiverse customers, meeting criteria required for a comfortable and supported travel experience. As part of the designation, Emirates employees at the various facilities underwent specialized training on autism and sensory awareness, to equip them with the understanding and skills to address needs of autistic travellers or those with sensory sensitivities, along with their families. Comprehensive facilities audits were conducted across the locations, measuring all sensory inputs in public areas such as sound levels, lighting, and potential sights and smells to develop sensory guides, empowering travellers to make informed decisions and choose the environment that best suits their needs and preferences. This achievement builds on the recent recognition of Dubai International Airport as the first international airport to earn the designation from IBCCES and aligns with the Department of Economy and Tourism’s (DET) vision of becoming the first Certified Autism Destination™ (CAD) in the Middle East. Emirates’ City Check-Ins across Dubai offer a seamless and stress-free pre-airport experience in convenient and easily accessible locations, where Emirates customers can check in for …

Atlantis Dubai announces that Atlantis, The Palm and Atlantis The Royal have earned the Certified Autism Center™ (CAC) designation from the International Board of Credentialing and Continuing Education Standards (IBCCES). This certification marks the first resort destination in the Eastern Hemisphere to achieve this status. It reflects the team’s unwavering commitment to providing exceptional experiences to guests with diverse needs and ensuring an inclusive environment. IBCCES awards the CAC™ designation to organisations that complete a training and review process to understand better and assist autistic and sensory-sensitive guests and other persons of determination. This designation ensures that at least 80% (an IBCCES minimum requirement) of colleagues are trained in autism and sensory awareness and are fully equipped to provide service to people on the autism spectrum. In collaboration with IBCCES, Atlantis Dubai staff underwent extensive training to understand the range of potential guest needs. More than 90% of guest-facing colleagues across both resorts took training in Autism & Sensory Awareness (ASA). In addition, the Learning & Development team developed a Weekly Briefing Topic on Autism and Sensory Awareness, which an additional 1,500 colleagues completed across Atlantis Dubai. In addition to training, further achievements include: ● The Atlantis Dubai website hosts an accessibility tab that provides guests with downloadable sensory guides. Outlined for rooms and restaurants at Atlantis, The Palm and Atlantis The Royal, as well as experiences across Atlantis Aquaventure, these guides provide a sensory rating, allowing people with Autism Spectrum Disorder (ASD) to pre-plan their visit to the destination. ● Allocated quiet zones are available across both resorts in case people need a moment of respite from sensory stimulation. Locations include the concierge lounge, outdoor cabanas, Imperial Club lounge, and the Explorers Club …

Jumeirah Creekside Hotel proudly joins Dubai’s accessibility movement, achieving the notable milestone of becoming the first Jumeirah property to earn the Certified Autism Center™ (CAC) status, which awarded by the International Board of Credentialing and Continuing Education Standards (IBCCES). This achievement underscores the hotel’s unwavering commitment to providing an accessible and inclusive experience for all guests, as the CAC designation is reserved for organizations committed to delivering an elevated guest experience and fostering a welcoming environment for autistic and sensory-sensitive guests and their families. Andy Cuthbert, general manager of Jumeirah Creekside Hotel, said, “The autism certification holds immense importance for Jumeirah Creekside Hotel. It signifies our continuous effort to create an environment where empathy, understanding, and inclusivity are paramount. It’s about fostering an atmosphere where every guest, including those on the autism spectrum, feels supported and valued throughout their experience.” Jumeirah Creekside Hotel’s milestone represents a significant achievement in Dubai’s city-wide initiative, led by the Department of Economy and Tourism (DET), to establish the city as the first Certified Autism Destination™ (CAD) in the Eastern Hemisphere. This designation, granted by IBCCES, is reserved for communities offering an array of autism-certified accommodations, leisure, and entertainment options to create a more inclusive and welcoming environment for autistic guests, individuals with sensory sensitivities, and their families. As part of the certification process, hotel staff undergo training on autism and sensory awareness, equipping them with the knowledge to welcome autistic guests to the facility. Additionally, an on-site assessment was conducted to develop sensory guides — a tool designed to enhance the guest experience by providing essential information about specific facilities and locations in the hotel. These guides include details regarding lighting, noise, and other …