Tag Archives: hotel technology

Hyatt has chosen the Oracle OPERA Cloud hospitality platform as the property management system (PMS) for its global hotel portfolio. With OPERA Cloud, Hyatt properties will be able to standardize its operations and data management across more than 1,000 hotels and all-inclusive properties. With a modern data platform delivering a common user interface and processes across its properties, Hyatt colleagues will have the insights to operate more efficiently and provide an improved, more consistent experience for its guests, members and customers. “As one of the world’s top hospitality companies, Hyatt is committed to caring for people so they can be their best,” said Cameron Hammond, Senior Vice President of Global Field Technology Services at Hyatt. “In today’s evolving environment, technology plays a critical role in empowering our colleagues so they can continue to deliver unforgettable experiences to our guests. By moving to OPERA Cloud and extending our long-standing collaboration with Oracle, we will be able to provide our operators and colleagues with a modern, secure platform to deliver better data insights and elevate their roles with more ease and efficiency.” Built on the high performance and security of Oracle Cloud Infrastructure (OCI), OPERA Cloud PMS will help centralize data at Hyatt’s global properties for better insights and operational planning, from a holistic perspective down to the individual property level. Hyatt will also benefit from having a better view into the unique preferences of its guests across properties they stay at to deliver more personalized touchpoints over time. With the ability to use OPERA Cloud on mobile devices, colleagues will also have the flexibility to help guests from anywhere and at any time. “With OPERA Cloud as the secure data and …

Sabre Hospitality announced a multi-year renewal with Wyndham Hotels & Resorts, following the hotel franchisor’s highly successful adoption of SynXis Property Hub, Sabre Hospitality’s property management system (PMS). With seamless integration to SynXis Central Reservation System as a single source of truth, SynXis Property Hub increases operational efficiency by reducing the time to execute routine tasks and allows hoteliers to access their property from anywhere through cloud-native technology. In a landmark achievement that showcases the decade-long partnership between the two companies, Sabre and Wyndham teams successfully migrated more than 5,000 Wyndham hotels to SynXis Property Hub, including the transition of 550 in a single record-breaking month, nearly one year ahead of schedule. This early completion is complemented by the migration’s efficiency, which reduced the expected transition downtime for the Wyndham properties by 34%, ensuring successful management of day-to-day operations. This milestone not only highlights an innovative leap, but also sets a new industry standard for large-scale technology migrations. “Completing this migration nearly a year ahead of schedule is a testament to the power of innovation and collaboration,” said Scott Strickland, Chief Commercial Officer (CCO) of Wyndham Hotels & Resorts. “Through our work with Sabre, thousands of Wyndham hotels now benefit from groundbreaking efficiencies, further enhancing their ability to serve guests and deliver great experiences day-in and day-out.” Strickland highlighted some of the immediate benefits of this migration for Wyndham properties and their daily operations. “For instance, service desk interactions have decreased by 50% compared to the legacy system after just 30 days of adoption. Additionally, by equipping our housekeeping with mobile solutions, we’ve increased clean room availability for guests by up to 15%. We’ve also streamlined the reservation delivery and …

IDS Next has entered a collaboration with Wyndham Hotels & Resorts to provide a new loyalty enrolment interface to its branded hotels in the Europe, Middle East, Eurasia and Africa & South East Asia and Pacific regions. Powered by IDS Next’s certified cloud solutions, the new technology will help hotels to improve the enrolment of new members into its loyalty programme Wyndham Rewards, either post-reservation or during their stay in a more convenient, flexible and efficient way. IDS Next will also offer cloud, mobile, and on-premises enterprise hotel full-stack solutions. “This is a significant milestone for both parties, and we are proud to be the first property management solution provider to implement the loyalty enrolment-certified interface across all Wyndham Hotels & Resorts properties in this region,” says Binu Mathews, the CEO of IDS Next. Nikhil Sharma, Market Managing Director Eurasia of Wyndham Hotels & Resorts adds, “IDS Next is one of most recognised software solutions providers in Asia and adding its advanced interface to our suite of property management tools is testament to our commitment to bring the most innovative technology to our hotels and ultimately providing guests with the best possible experience.” “IDS next is a holistic ERP solution both on premise and cloud that has full two-way integration into Wyndham Central Reservations Systems and Wyndham Rewards. Their impeccable support has been a key driver of our future IT roadmap,” adds Atul Gupta, Sr. Director Hotel Technology Strategy & Services, Global Hotel Systems Wyndham Hotels & Resorts. IDS NEXT also has certified interfaces for TWI (Travel Web Integrator), EDW (Enterprise Data Warehouse), STR (Smith Travel Research) and OTA (Online Travel Agency) insights. This certified and integrated solution will empower Wyndham …

Shiji Group published a new version of its popular Hospitality Technology Distribution Infographic. This updated and fully customizable version – which can be edited using PowerPoint – has been designed to assist hoteliers, revenue managers and IT teams in visualizing their existing distribution technology landscape and outlining the strategies and technologies they want to introduce over the coming years. In this new version of the infographic automation is the big theme and Shiji believes that companies that embrace this transformation will lead in the future year. This year’s edition dives deeper into the hospitality partners, providers, and competitors on the market, making it the most exhaustive ever. Speaking about the new launch, Greg Bergman, COO Shiji Distribution Solutions, explains: “Our long-running Hospitality Technology Distribution Infographic is a fantastic way to observe how the hospitality technology industry evolves from year-to-year. This graphic is more significant than ever since the first thing hotel brands should do after a crisis is boost distribution, which enhances brand exposure. The great news is that many of the firms we admired and knew before COVID have braved the storm. In this version of the infographic, there are many familiar logos and companies, indicating that they are trusted tech partners with industry knowledge and expansion readiness. But of course, there’s many new additions too, particularly within the field of automation. We cannot wait to see what the future holds!”  

Tink Labs Limited has appointed a GCC Management Team to drive the rollout of its mobile travel solution ‘handy’ across the region. ‘handy’ is an innovative smartphone provided as a complimentary amenity in partner hotel rooms. It integrates the hotel services as well as offers travellers unlimited connectivity on the go, free-of-charge international calls and tailored travel guides. Heading the management team is Sverre Christiansen, who joins here as General Manager – GCC, Tink Labs Limited. Talking about the product, Christiansen explains, “handy not only helps hotels with providing their guests with a device that assists them in travelling across new destinations through tailored city guides but also in extending their in-house marketing and concierge facilities via an easy-to-use smartphone. Moreover, available with pre-installed mobile applications, it can show details of discounts and promotions and allow visitors to remain in contact with their hotel and personal network at all times.” With the support of the Dubai Department of Tourism and Commerce Marketing (DTCM), Tink Labs has already delivered a successful pilot project in Dubai in association with Fairmont The Palm, Le Meridien Mina Seyahi, The Westin Dubai and Dusit Thani Dubai.