Tag Archives: hotel concierge

SITA is partnering the Singapore University of Technology and Design (SUTD) to create new offsite passenger processing solutions that would provide airline passengers with a fresh experience of checking themselves and their luggage in from almost any location – even before they arrive at the airport. By providing SUTD with access to its SITA Flex solution, SUTD researchers will now have the necessary technology to turn their current physical, digital, and experiential off-airport designs into workable prototypes. When fully integrated and completed, passenger processing procedures – passport scanning, luggage weighing, and printing of luggage tags and boarding passes – which are usually done at airports, will be available offsite using these prototypes. In fact, tourists could experience a reimagined processing procedure right at their hotel room door, with their luggage being sent to the airport in advance. This will eliminate the need for them to leave their luggage with the hotel concierge should their flight depart hours after checking out of the hotel. They can simply carry on with their activities and head straight to the airport just an hour, instead of the usual two hours, before their flight departs – luggage free. The SUTD-SITA off-airport processing project kicked off in March this year and will run for a year. As the hardware and service design requirements are ironed out and the solution takes shape, the off-airport concept will be tested for seamless integration and optimal performance with various SITA partners, including airlines, airports and ground handlers. Singapore-based Sumesh Patel, SITA’s President for the Asia Pacific region, is upbeat about the tie-up. “This exciting partnership underscores our proactive stance when it comes to developing pioneering innovative solutions to take the air …

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