Tag Archives: GACA

GACA stated that the total number of complaints submitted by passengers against air carriers in June amounted to 900. The General Authority of Civil Aviation (GACA) issued an index for the classification of air transport service providers and airports based on the number of complaints filed by travelers to the authority in June. Saudi Arabian Airlines (Saudia) was the least carrier complained about, with 12 complaints per 100,000 passengers. The state-run airline recorded a timely complaint handling rate of 99%. Flynas ranked second, with 14 complaints and a closure rate of 100%. Meanwhile, Flyadeal came third, with 18 complaints per 100,000 passengers, reporting a timely complaint closure rate of 96%. The most frequent complaints for June were about luggage, boarding and ticketing services. For the same month, King Abdulaziz International Airport in Jeddah reported the lowest complaints, at a rate of 0.4% per 100,000 passengers, among international airports that receive over six million passengers annually. Only 16 complaints were submitted by travelers, with a timely complaint handling rate of 77%. Abha International Airport was the least airport complained about, at a rate of 1% per 100,000 passengers, among international airports that receive less than six million passengers annually. Only eight complaints were submitted, with a timely complaint handling rate of 100%. For domestic reports, Bisha Airport recorded the lowest complaints per 100,000 passengers with one complaint, or 3%, recording a timely complaint processing rate of 100%.

King Khalid International Airport in Riyadh secured the top spot in the category of airports with more than 15 million passengers annually, with an 82% compliance rate. Following closely behind was King Abdulaziz International Airport in Jeddah at 64%. In the category of international airports serving 5 to 15 million passengers annually, King Fahd International Airport tied for first place, with a 91% compliance rate. Prince Mohammed bin Abdulaziz International Airport followed with a 82% compliance rate. In the 2 to 5 million annual passenger category, Abha International Airport and King Abdullah bin Abdulaziz Airport in Jizan demonstrated a 100% compliance rate. However, Abha International Airport outperformed King Abdullah bin Abdulaziz Airport by surpassing higher targets in the specified evaluation criteria. In the category of less than 2 million passengers annually, Al-Ahsa International Airport achieved a 100% compliance rate, outperforming its competitors regarding average waiting time for departing and arriving flights. Qurayyat Airport came first in the domestic airport category, with a 100% compliance rate. It outperformed all competing airports regarding average waiting time for departing and arriving flights. The General Authority of Civil Aviation (GACA) issued its June report on the performance of domestic and international airports in Saudi Arabia. Airports are assessed based on 11 operational performance standards, which align with strategic objectives to enhance services and ensure a seamless traveler experience at Kingdom airports. The report ranked King Khalid International Airport, King Fahd International Airport, Abha International Airport, Al-Ahsa International Airport, and Qurayyat Airport highly. GACA categorizes airports for performance evaluation based on annual passenger numbers, ensuring a transparent approach. GACA evaluates airport performance through operational performance standards focused on critical passenger touchpoints. These include check-in, security, passport control, customs, baggage claim, and assistance for …

According to the statistics by GACA, there was a 17% increase in the number of passengers over the past six months, reaching approximately 62 million passengers, compared to 53 million passengers during the same period last year. The number of flights also reached approximately 446,000, marking a 12% increase compared to the same period last year, which saw 399,000 flights. Additionally, the airfreight volume in the first six months of 2024 witnessed a 41% increase, reaching 606,000 tons compared to the 430,000 tons in the same period of 2023. The General Authority of Civil Aviation (GACA) released air-traffic statistics showing significant growth in the number of passengers and flights during the first half of 2024 compared to the same period in 2023. During the first half of this year, GACA launched several development projects, including the development and expansion of Prince Mohammad bin Abdulaziz International Airport, the inauguration of the development and expansion of Al-Ahsa International Airport, the launch of the new additional international departure terminal at Taif International Airport, and the introduction of the self-driving air taxi experience for the first time during the Hajj season. Furthermore, the authority granted the first operating permit for building cleaning using drones, which illustrates its commitment to enabling safe and innovative advanced air mobility solutions. It also launched a knowledge-testing center for aviation personnel and the first phase of electronic gates at King Khalid International Airport in Riyadh. In terms of service quality provided to passengers, GACA won two gold awards for Best Customer Service and Best Public Service Center in Europe, the Middle East, and Africa (EMEA) region, the Consumer Protection Association award for excellence in protecting passengers’ rights, and the …

Front End announced that the company enabled a successful demonstration of the first unmanned air taxi trial in Mecca, supported by its partner, EHang, the world’s leading urban air mobility (UAM) technology platform company. Front End’s commitment to bringing the latest technology to the Kingdom along with EHang’s guidance in the adoption of urban air mobility, together with the leadership of the General Authority of Civil Aviation (GACA), in collaboration with the Ministry of Transport and Logistics Services, the Ministry of Hajj, the Ministry of Interior, marked a pivotal step towards a faster, more efficient, and sustainable Hajj. This collaboration unlocked a truly innovative solution, showcasing the remarkable potential of government-private partnerships to drive advancements in the Kingdom of Saudi Arabia. His Excellency Abdulaziz Al-Duailej, President of GACA said: “The trial marks a major advancement in integrating Advanced Air Mobility (AAM) solutions into Saudi Arabia’s aviation landscape. We are committed to the highest safety standards and seamless integration into existing air traffic systems. This trial acts as a proof of concept for multiple use cases and contributes to various AAM roadmap initiatives. We appreciate the instrumental support of Front End and EHang to mark this historic milestone for Saudi Arabia.” The annual Hajj pilgrimage, a monumental gathering of diverse nationalities, presents unique logistical challenges. This innovative demonstration aims to streamline transportation during this sacred event, by efficiently moving pilgrims faster between key locations, ensuring a smoother and safer Hajj experience. Commenting on the demonstration, Mr. Majid Alghaslan, Chairman and CEO of Front End Limited Company, said: “Front End is at the forefront of this trailblazing trial, paving the way to a new era in smart mobility solutions, potentially revolutionizing Hajj …

The second day of the Future Aviation Forum 2024 witnessed the signing of 102 memoranda of understanding (MoUs), agreements, and deals, with a total value exceeding SAR75 billion. Held under the patronage of the Custodian of the Two Holy Mosques King Salman bin Abdulaziz Al Saud, organized by the General Authority of Civil Aviation (GACA) in Riyadh. The forum exceeded expectations, as the agreements encompassed various sectors of civil aviation, such as aviation services, aircraft purchase orders, cargo and logistics services, advanced air mobility, human resources development, information technology, maintenance, repair, and overhaul. The forum continued its proceedings for the second consecutive day with the participation of over 30 ministers, 77 leaders of civil aviation authorities, CEOs of airlines worldwide, and 7,000 aviation industry experts and leaders from more than 120 countries. It focused on human capabilities, the future of the sector, collaboration opportunities, civil aviation organization networks, sustainability, innovation, technology, and business opportunities within the sector. The forum saw the GACA launching the first edition of the Kingdom’s aviation sector report, which highlighted the civil aviation sector’s contribution to the Kingdom’s economy, amounting to $53 billion and providing 958,000 jobs across various regions. The GACA also hosted the first aviation investment exhibition aimed at facilitating investment in the Saudi aviation sector, with a focus on the advanced air mobility pavilion being among the exhibition’s prominent pavilions. “The Future Aviation Forum has achieved remarkable success by bringing together aviation industry leaders and experts from around the world to discuss the future of civil aviation and develop innovative solutions to its key challenges,” said Minister of Transport and Logistic Services and Chairman of GACA Board of Directors, Saleh bin Nasser Al-Jasser. …

Saudi Arabia, represented by the General Authority of Civil Aviation, successfully concluded its participation in the Wings India 2024 exhibition conference. This event was organized by the Ministry of Civil Aviation of the Republic of India in cooperation with the Federation of Indian Chambers of Commerce and Industry (FICCI). The conference also witnessed the presence of leaders and heads of civil aviation organizations and bodies worldwide and took place from January 18 to 21, 2024, at Begumpet Airport, Hyderabad. During Saudi Arabia’s participation, a delegation led by the President of the General Authority of Civil Aviation, Mr. Abdulaziz Al-Duailej, highlighted the vital role of the civil aviation sector in the Kingdom’s national economy. He also emphasized the promising investment opportunities offered by this sector, aligning with the Saudi Aviation Strategy’s objectives. Under this strategy, the General Authority of Civil Aviation (GACA) aims to position Saudi Arabia as a leading player in civil aviation in the Middle East. Their goals include doubling passenger capacity to 330 million annually, serving more than 250 destinations worldwide, and increasing cargo capacity to 5.4 million tons. On the sidelines of the conference, the President of GACA participated in a ministerial session with leaders of civil aviation from around the world. This session focused on reviewing the national aviation strategy’s role in supporting economic development in Saudi Arabia. It also discussed the various opportunities for global investors based on the objectives of Saudi Vision 2030. The aim is for Saudi Arabia to become a regional aviation hub and a global logistics platform connecting three continents. The Saudi Aviation Strategy aims to emphasize the Kingdom’s pioneering role in the in the field of civil aviation in the …

Among international airports with more than 15 million passengers annually, Jeddah’s King Abdulaziz International Airport took the first place with a compliance rate of 91%. King Khalid International Airport followed with a compliance rate of 82%. In the category of international airports with five to 15 million passengers annually, King Fahd International Airport led with a compliance rate of 91%. Prince Mohammed Bin Abdulaziz International Airport followed with compliance rate of 82%.   Among international airports with two to five million passengers annually, Abha International Airport ranked first with a 100% compliance rate. In the category of international airports with less than two million passengers, Prince Naif Bin Abdulaziz International Airport led with a 100% compliance rate, outperforming peers in terms of total average waiting time for departure and arrival flights. For domestic airports, Gurayat Airport topped with a 100% compliance rate, surpassing peers in terms of total average waiting time for departure and arrival flights. The General Authority of Civil Aviation (GACA) issued its monthly report on the performance of domestic and international airports in Saudi Arabia for July. The airports are assessed according to 14 basic performance measurement criteria. This comes in implementation of the strategic directions aimed at enhancing the services provided to travelers and improving the traveler experience across the Kingdom’s airports.  

The 2022 edition of the Routes World forum, which was held recently, saw major interest from global airlines and aviation players in establishing new air routes and strengthening existing air travel partnerships with Saudi Arabia. The Saudi delegation included an inaugural participation by the Air Connectivity Program (ACP), which participated in over 80 meetings with airlines, airports, tourism boards, and technology partners to explore new air routes and strengthen air and tourism partnerships with the Kingdom. Strong interest from global stakeholders points to the increased attractiveness of the Saudi aviation and tourism industries, which have seen rapid growth in recent years as the Kingdom opens its doors to the world. ACP engaged in conversations with the global route development community, a grouping that establishes airline connectivity. Delegates from ACP also took part in IATA’s Airport Forum, where they contributed to discussions on how to transform regulatory entities into data-driven organizations. Other stakeholders also represented at the Saudi stand include the Saudi Tourism Authority, the General Authority of Civil Aviation, Matarat Holding, the King Khalid International Airport in Riyadh, the King Abdulaziz International Airport in Jeddah, the Red Sea International Airport, and Cluster2. The growth potential of tourism and aviation is immense in Saudi Arabia. To unlock this potential, the National Tourism Strategy and Saudi Aviation Strategy were established with set goals including extending the Kingdom’s air connectivity to over 250 destinations and expanding airport capacity to 330 million yearly passengers by 2030. As part of these efforts, in 2022 alone, ACP has worked alongside Saudia Airlines, flynas, Wizz Air, and other ecosystem stakeholders to launch 22 new air routes to and from the Kingdom.

General Authority of Civil Aviation (GACA) revealed the number of travellers and flights across the Kingdom of Saudi Arabia’s airports, after the issuance of the approval for resumption of domestic flights, started on Sunday May 31, 2020, through national air carriers. The recorded official statistics issued by GACA here today, indicated that the number of travellers who passed through the Kingdom’s airports, during the period from May 31 to June 30, has exceeded 756,644 passengers, departed through 9,558 flights from the Kingdom’s airports. GACA has gradually resumed domestic flights, with the aim of ensuring a safe travel journeys through the Kingdom’s airports. All necessary preventive and health measures have been taken, in cooperation with the Ministry of Health and the relevant government agencies, at airport facilities. GACA is working in coordination with airports, air carriers and operators in the sector to meet the local market demand. Meanwhile, GACA revealed the arrival of more than 55,000 men and women on board of Saudi Arabian Airlines fleet, since April 5 with the participation of a number of government agencies.

General Authority of Civil Aviation (GACA) issued the traveller’s guide during the resumption of domestic flights within the Kingdom of Saudi Arabia. The roadmap represents a guiding framework for travellers that includes a set of precautionary measures that the traveller will have to go through during his flights. This in addition to the obligations that passengers must follow to ensure a safe travel journey that starts from home until reaching the intended destination. According to the traveller’s guide, passengers must be committed to several responsibilities during the domestic flights resumption phase within the Kingdom of Saudi Arabia. This was meant to ensure a safe travel flight and to avoid a travel ban for passengers violating the preventive measures established by GACA and the Ministry of Health and the rules followed within the airports. These responsibilities begin once completing of the purchase of airline tickets by electronic means only. Also arriving at the airport two hours before departure and going through the thermal check area at the airport. Furthermore, passengers must sterilise their hands when entering the terminal and wear a cloth mask, or any similar masks when entering the airport. Wearing masks and gloves during the entirety of the flight and during the disembarkation process, and committing to medical disclosure during the reservation and notification stage in the event of any symptoms of COVID. Each passenger is allowed one piece of carry-on luggage inside the plane’s cabin, encourage the use of electronic payment methods and reduce the use of banknotes. This in addition to avoiding close line-up in the boarding stages and inside shuttle buses and passenger bridges, and maintaining a safe distance between travellers at all stages of travel …