Tag Archives: Farnek

Farnek has opened a new state-of-the-art hospitality training centre at Farnek Village in Jebel Ali, Dubai. Farnek’s new ‘Hospitality Academy’ sets a new benchmark for hospitality-focused service training across the region, with the added benefit of technology integration, by bringing together hospitality operations, AI-driven performance assessment, robotics and sustainable technologies. Hotel partners will now be able to experience, at first hand, how Farnek prepares, upskills and certifies its hospitality workforce at scale. Julian Khalil, Managing Director of Farnek, said: “The Farnek Hospitality Academy, represents the future of hospitality workforce training — immersive, digital, intelligent, and built around real hotel environments. Our partners can now see in one facility how our teams are trained, monitored and certified to deliver consistent five-star standards at scale.” The academy encompasses dedicated zones, which replicate real hotel operations, allowing trainees to work in specific hotel environments identical to the properties that they will serve in. Primary facilities include a full hotel suite with bathroom, which has over 100 AI-verified checkpoints, aligned with international standards. Housekeepers practice cleaning, bed-making, turn-down, linen-handling, amenities, detailing and guest experience preparation, such as room layouts and to build high volume training capacity, the academy has four additional specialised rooms with extra beds of different sizes. “With over ten beds, a full suite, and AI performance scoring, we can train large numbers of attendants quickly and accurately, while ensuring every room standard is met,” added Salomé Joubert, Head of Soft Services, at Farnek. The academy introduces a market-first, AI-powered hospitality training and assessment programme. Using AI-assisted smart glasses, trainees are assessed live while cleaning a full guest room, with pre-defined checkpoints automatically verifying every task, cleaning standard, and workflow in real time. Beyond …

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