Dubai Airports is working closely with its aviation and commercial partners and is planning for a gradual remobilisation once travel restrictions relating to the COVID-19 pandemic are lifted. Under a business stabilisation framework, aviation partners, tenants and concessionaires have been provided with details of an assistance programme agreed by Dubai Airports. Dubai Airports has responded decisively to the COVID-19 crisis and is among the first airport operators to propose meaningful assistance to airline and commercial partners. The programme, which is applicable for the impacted period March 1, 2020 to May 31, 2020, includes waiving 100 per cent of minimum guarantees or equivalent fees for partners who have been required to cease trading due to the suspension of airport operations caused by the global pandemic. For partners that have maintained partial operations, other measures are in place to address the reduction in aviation activity, including rescheduling and other financial adjustments. “Flexibility is more important now than ever,” said Eugene Barry, Executive Vice President of Commercial at Dubai Airports. “Of paramount importance is that we protect and retain our aviation and business partnerships, which have been carefully built over a number of years, and ensure that our revenue and service drivers will be in a position to remobilise, in line with approvals from federal authorities. We have taken a number of unprecedented measures to mitigate the impact of COVID-19 to our own business, as well as those of our partners. By providing clarity and meaningful assistance to our business partners at this moment, we are confident that we will re-emerge to continue delivering the highest levels of assurance and service in a new commercial landscape, in which DXB and DWC will play …
Read More »Hard Rock café in DXB from November 2018
Dubai Airports has finalised an agreement with Hard Rock International and their regional franchise partners that will see the former launch its first Hard Rock Cafe, opening early November in DXB’s Concourse B. The new location will feature a licensed restaurant, grab and go food, live entertainment, rock memorabilia and a Rock Shop loaded with its world-famous merchandise. Hard Rock Cafe will be located in Terminal 3 B Gates, adding to DXB’s remarkable array of leisure and entertainment offerings, which include over 100 eating options for passengers, catering to all tastes and budgets. Hard Rock International is one of the world’s most globally recognised brands, famous for its collectible fashion and music-related merchandise, memorable dining experiences and live music performances which will complement Dubai Airports’ musicDXB programme. Eugene Barry, Executive Vice President Commercial, Dubai Airports, said, “We’re thrilled to add Hard Rock Cafe to our DXB playlist. It is the perfect fit at an airport that is already world-renowned for its F&B, retail and music. Hard Rock Cafe sets the standard when it comes to combining great food and music and is a vital component of our strategy to create an airport experience that is second to none.” Anibal Fernandez Lorden, Vice President, Franchise Operations and Development of Hard Rock International, said, “Hard Rock has been looking forward to opening its second location in Dubai after many successful years of operating in this iconic city.” “We could not have asked for a better location to provide travellers with great memories of one of the world’s top dining and entertainment brands.”
Read More »Non-stop flights between Shanghai and Dubai from Sep 17
Dubai Airports and China Eastern celebrated the announcement of three weekly non-stop flights between Shanghai and Dubai International (DXB) at an event in Dubai recently. Scheduled to begin on September 17, the non-stop services are an addition to China Eastern’s three existing flights between Shanghai and Dubai with a stopover in Kunming, the capital city of China’s Yunnan province. The new services will offer customers greater choice and facilitate ease of travel between the two destinations. A top trading partner for the UAE, China is a major contributor to DXB’s traffic with more than 2.2 million travellers in 2017. China Eastern’s association with DXB goes back to 2010 when it commenced service between Dubai and Kunming via Dhaka. As part of the event, Eugene Barry, Executive Vice President of Dubai Airports’ Commercial Group, presented a certificate of appreciation to Randy Cui, General Manager (UAE) of China Eastern, for the carrier’s role in boosting UAE-China connectivity through a strong partnership with Dubai Airports.
Read More »Dubai International Airport expects 1.1 million travellers for summer
Dubai International Airport has said that it expects to see more than 1.1 million travellers between July 5-8 as the summer holidays kick in. In order to handle over one million passengers, departments across the airport began preparations many weeks ago, learning from previous years and a wealth of experience. Eugene Barry, EVP Commercial, Dubai Airports said, “We are about to face the busiest days of the year here at Dubai International. It is predicted that June28 is going to be the first of our busy days during the summer holiday. The weekend of July 5-8 is anticipated to be a busier time as the majority of local schools are breaking up for the summer. We expect during those few days to welcome over 1.1m travellers.” Talking of the specific changes being implemented in the passenger facing areas Essa Al Shamsi, VP Terminal Operations, Dubai Airports said, “Preparations within the airport for the upcoming peak have been ongoing for the past couple of weeks. The entire operations team has been working closely with all our service partners to ensure a seamless journey for customers, from the moment they arrive at DXB to the moment they leave. For those travelling in the next few days, we would advise passengers to get to the airport early and encourage them to use the latest technologies we recently added, like the Smart Gates, to expedite their journey.”
Read More »Free movies and TV shows at Dubai Airports
Dubai Airports recently partnered with ICFLIX, a content provider for travellers to enjoy free movies and TV shows. The initiative combines DXB’s free Wi-Fi experience, ‘WOW-Fi’, with ICFLIX’s video-on-demand service, allowing passengers to stream the latest Hollywood, Bollywood and Jazwood (Arabic) content to their smartphones and laptops. Content on ICFLIX is available in three languages- Arabic, English and French. “Dubai Airports is on a mission to engage more directly with our customers and transform the airport experience for millions of travellers each month. Thanks to our partnership with ICFLIX, travellers at DXB can now enjoy a wide range of streamed entertainment completely free of charge before and between flights,” said Eugene Barry, Executive Vice President of Dubai Airports’ Commercial and Communications Group.
Read More »Sleep ‘n fly lounge opens at DXB
Passengers flying through Terminal 3 at Dubai International (DXB) now have more options to get some rest with the launch of the sleep ‘n fly lounge, which offers a total of 27 pods and cabins. Scandinavian-designed for comfort and style, DXB’s new sleep lounge features 20 state-of-the-art “igloo” sleep pods, plus 7 premium double cabins with pullout children beds. Inspired by nature, sleep ’n fly provides ultimate relaxation for a one-hour power nap or an entire night, or any duration in between. Located close to Gate A1 in Concourse A, the sleep ’n fly lounge provides more choices for the passengers travelling through DXB, which also boasts of five-star hotels. Pods and cabins can be reserved in advance on its website and the lounge specially welcomes the members of Priority Pass and LoungeKey. Eugene Barry, Executive Vice President, Dubai Airports Commercial Group, said, “The opening of sleep ‘n fly expands Dubai International’s existing range of rest and relaxation options and is the latest in a line of personalised and engaging products we are rolling out to cater to the evolving needs of global travellers.”
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