Tag Archives: Etihad

Etihad Airways has launched a WhatsApp Business solution, allowing guests to communicate instantly with the airline via the messaging app. The new service, which is the latest element of Etihad Airways’ digital strategy, will provide an enhanced offering to premium guests when they are at Abu Dhabi International Airport, allowing them to chat with the airline’s agents about their flights in a fast, personal, and efficient way. In addition to communicating with customer service agents, the WhatsApp Business solution will be expanded in the future to enable guests to receive important messages like flight reminders by opting into WhatsApp communications on the Etihad Airways booking confirmation page. Robin Kamark, Etihad Airways Chief Commercial Officer, said, “The new WhatsApp Business solution will provide Etihad Airways’ premium guests with immediate contact with the airline, using the very latest technology. Air travellers around the world use WhatsApp in their daily lives and so it is an ideal channel for them to communicate with the airline and receive the latest information about their travel journey.” Etihad Airways offers several real-time channels for guests to contact the airline, including the @EtihadHelp and @EtihadPremium accounts on Twitter, and the airline’s Facebook page. During the initial trial phase, the Etihad Airways WhatsApp number will be exhibited in Premium check-in at Abu Dhabi Airport.

Etihad Airways has launched two specialised services for air travellers with pre-existing medical conditions, ensuring continuity of care and in-flight safety. The one-stop-shop services will be carried out by members of the Etihad medical team who are qualified in aviation and transport medicine. The first service allows guests, who require medical clearance prior to travel, the opportunity to request an Etihad aviation doctor to visit them and conduct an evaluation in consultation with their attending physician. All medical forms and assessments will be completed by the Etihad doctor on-site, leading to a recommendation about their “fit to fly” status within one day. The second service is the introduction of an in-flight nurse who can accompany guests during their trip and provide medical support. Nadia Bastaki, Etihad Airways’ Vice President Medical Services, said, “Etihad is delighted to be the first airline in the region to provide these new medical services which will cater for guests who require medical assistance during their travel. Both services will help ensure our guests have a smooth and hassle-free journey, greatly removing unnecessary anxiety they sometimes feel when travelling.” Guests interested in availing these services can visit: etihad.com/meda

Etihad Airways has issued travel advice for summer holidays to ensure that the airline’s guests enjoy a convenient travel experience during the period. It has a number of travel tips and reminders to save time: Early Check-in; for the convenience of those guests who live downtown, early check-in is available at the Abu Dhabi City Terminal for AED30 per guest. Guests should arrive at Abu Dhabi International Airport at least three hours before take-off, accounting for extra road traffic. Moonlight Check-in will be available for guests to check-in early at Abu Dhabi Airport. Guests using Etihad’s Moonlight Check-in will receive 2,500 Etihad Guest miles per guest, 5kg additional baggage per guest, as well as an Abu Dhabi Airports discount and offers voucher on Duty Free and Food & Beverage. Moonlight Check-in guests will have the option to purchase access to one of the Etihad Business Class lounges at Abu Dhabi Airport with a special 50 per cent discount offer. Moonlight check-in will operate at Abu Dhabi Airport Terminal 3, counters 75 to 80, between 4am and 6am, and again between 4pm and 6pm during the following periods: 4pm-6pm Wednesday, June 27 to 4am-6am Monday July 9 and 4pm-6pm Thursday, July 12 to 4am-6am Sunday July 14. Check-in and Boarding Times – Economy Class check-in for non-US flights opens three hours before departure and closes one hour before departure. Economy Class check-in for US flights opens five hours before departure and will close two hours before departure.

Etihad Airways has implemented new features enhancing its chauffeur services in the UAE which will enable customers to book and manage Etihad’s chauffeur services directly through the airline’s upgraded mobile optimised website without calling Etihad’s Contact Centre or a travel agent. Customers can now book and confirm their chauffeur service up to 12 hours prior to their flight’s departure. The new system, created in partnership with Vxceed Technologies, also allows guests to amend or cancel their chauffeur booking, thereby giving them greater control of their travel requirements. The new features will enable customers to receive SMS and e-mail confirmation for their scheduled pick-up. Moreover, customers can also connect with their chauffeur prior to being collected. Jamal Ahmad Al Awadhi, Etihad Airways Head of Guest Experience Commercial, said, “This new service enhancement provides a seamless transportation experience for our guests, and enables them to be in direct contact with their chauffeur at all times. It is important that our renowned Etihad experience exists across the entire customer journey, from home to the airport, from the gate to the aircraft, and then upon arrival at their destination.” The optimised chauffeur service, operated with Mercedes-Benz E-Class luxury sedans, will facilitate timely pick-up and drop-off for customers, and enable them to provide their live feedback after each trip, helping to always ensure the highest level of service in line with customers’ needs. Future system enhancements will enable Etihad Guest members to use their miles to book a private transfer for themselves within the UAE, irrespective of which cabin they are travelling in.

Etihad Airways, Emirates Airline, Turkish Airlines and Qatar Airways have all been cleared to allow customers to bring electronic devices, including laptops, tablets and e-readers, on flights from the Middle East into the United States. The ban on electronic devices that was implemented on ME flights travelling to the United States since March 25, 2017 ended on July 5, 2017.

This summer, to adjust the growing number of holiday makers on their flights, Etihad has increased the frequency of their flights as well as the capacity of their vessels flying between Abu Dhabi and their key markets, such as Amman, Beirut, Cairo, Casablanca and Rabat. There will be a fourth new daily flight to Damman, second new daily flight to Amman, four new flights a week to Beirut with the introduction of Boeing 787, a fifth flight to Cairo, one extra flight to Rabat and an aircraft upgrade to Airbus A340 for Casablanca.

Etihad Airways and China Southern Airlines have announced a new codeshare partnership, taking the number of codeshare agreements signed by the Abu Dhabi based airline to 53. Under the new agreement, China Southern Airlines will put its ‘CZ’ code on Etihad Airways’ daily services between Beijing (PEK)/Shanghai (PVG)/Chengdu (CTU) and Abu Dhabi. The codeshare partnership will give China Southern guests the opportunity to book codeshare flights to and from Abu Dhabi, and connect on to Etihad’s network of over 100 destinations worldwide. Mohammad Al Bulooki, Etihad Airways’ Executive Vice President Commercial, said, “With this partnership, either airline can use its strengths to benefit the other and offer more choices, with enhanced connectivity, to all the guests, alongside world-class services and products offered by both the airlines.”

Etihad Airways has introduced its flagship Airbus A380 on its second daily service between Abu Dhabi and New York JFK. All 14 weekly flights between the two cities are now operated by the double-decker aircraft. The superjumbo has replaced a three-class Boeing 777-300ER previously operating one of the airline’s twice-daily flights. The new deployment means New York will join London and Sydney as an all-A380 operation. Etihad Airways launched daily non-stop flights to New York JFK on October 26, 2006 and introduced a second daily service in March 2014. It subsequently upgraded one of the daily flights to an A-380 aircraft in November 2015. Peter Baumgartner, Etihad Airways Chief Executive Officer, said, “The response we have received from our guests travelling between Abu Dhabi and New York since we first launched the A380 service two years ago has been phenomenal. We are delighted to further expand our world-leading product to all guests flying to and from the Big Apple.

In keeping with the recent instructions from the governments of UAE, Saudi and Bahrain, seven carriers from the various Middle East countries have suspended their services to Doha with effect from June 6, 2017 until further notice. Among these airlines are Royal Jets, Etihad, Emirates, flydubai and Air Arabia from UAE; Saudia from Saudi and Gulf Air from Bahrain. While Etihad, Emirates and flydubai suspended all flights between Dubai and Doha, Royal Jets suspended their services between Abu Dhabi and Doha and Air Arabia suspended their flights between Sharjah and Ras al Khaimah and Doha. Saudia has suspended its flights between Saudi and Doha and Gulf Air between Bahrain and Doha. So all customers who have booked tickets on any of these airlines for flying to Doha will have to contact the airlines for alternative options, which will include full refunds on unused tickets or free re-booking to the nearest alternate destinations. For detailed information, the relevant airlines can be called or their websites can be looked up.

The airline’s award-winning double-decker A380s are the most customised aircraft of their kind in commercial service and feature unique innovations such as The Residence – a three-room living space for up to two guests, including a living room, a private shower-room, and a bedroom. The aircraft also boasts nine First Apartments, 70 Business Studios, a Lobby Lounge, and 415 Economy Smart Seats. Etihad Airways operates its fleet of Airbus A380s on flights from the UAE capital to London, Sydney, New York, and from 1 July, Paris. Employees from Etihad Airways and Airbus gathered at the European plane-maker’s Hamburg Finkenwerder plant in Germany, where the aircraft was officially handed over to the UAE national airline before commencing its delivery flight to Abu Dhabi.