Tag Archives: Emirati hospitality

Aldar has launched an in-house customer experience academy and have agreed a partnership with Abu Dhabi Hospitality Academy – Les Roches to establish and curate its courses. The Aldar CX Academy (“The Academy”) is part of the company’s strategy to enhance customer experience and instill a hospitality mindset across the organization. The Abu Dhabi Hospitality Academy – Les Roches is a groundbreaking institution that sets a new standard in hospitality education by integrating global expertise with a deep-rooted emphasis on Emirati culture. This aligns closely with the ethos of Aldar’s CX Academy, which is founded on the philosophy of traditional Emirati hospitality, with every guest treated with unconditional welcome and care. The pillars of Emirati hospitality will also inform The Academy’s curricula with a key focus on selfless generosity, relationships over transactions, commitment to craft, excellence beyond expectations, respect for all cultures, and sustainable relationships. The Academy is designed to support the Abu Dhabi Customer Experience Strategy and contribute to the emirate’s reputation as a destination with world-class service across all sectors. With a mandate to establish an elevated signature experience at every touch point across, The Academy will train more than 30,000 direct and indirect employees from senior management to frontline staff. This will include employees across every Aldar asset, business, and function including sales, community management, facilities management, retail, hospitality, and schools. Courses are scheduled to commence by the end of Q1 2025, with plans for a purpose-built, state-of-the-art, facility on Yas Island. Talal Al Dhiyebi, Group Chief Executive Officer at Aldar, said: “In line with our customer experience strategy and purpose to have a positive impact on people’s lives, we believe that hospitality is the universal language of …

The Department of Culture and Tourism – Abu Dhabi (DCT Abu Dhabi) hosted its inaugural Emirati Hospitality Ambassadors Forum, a new platform that empowers and connects UAE nationals working across the emirate’s tourism sector. The event saw the participation of DCT Abu Dhabi leadership and over 80 Emirati tourism professionals from across the sector, representing diverse roles such as tour guides, agents, marketers, and managers, among others. The annual forum was incepted to highlight the pivotal role Emiratis play in delivering authentic experiences for visitors, and to facilitate networking and the exchange of invaluable insights about Abu Dhabi’s rapidly growing tourism and hospitality sector. HE Saleh Mohamed Al Geziry, Director General for Tourism at DCT Abu Dhabi, said: “As we continue to grow and elevate Abu Dhabi’s tourism landscape, we must ensure our community of Emirati tourism and hospitality ambassadors are given the tools and resources needed to deliver authentic and unforgettable experiences for all. The Emirati Hospitality Ambassadors Forum will amplify the voices of our Emirati talent, while leveraging their unique perspectives to steer and evolve Abu Dhabi’s hospitality industry.” The Emirati Hospitality Ambassadors Forum aligns with DCT Abu Dhabi’s mission to cultivate a dynamic, diverse and inclusive tourism sector, one that celebrates the rich heritage and warm hospitality that defines Emirati culture.  

With the reopening of the city to international tourists and the gradual return to normal life, UAE residents and visitors are once again spoilt for choice when it comes to enjoying the diversity of Dubai’s offerings, whether it is high octane thrills from skydiving, zip lining to jet skiing or a range of entertainment for families at shopping malls and theme parks. While the city is ready to cater to all tastes and age groups, a growing number of holidaymakers are taking a diversion from the city buzz by heading to the desert to enjoy a variety of unique experiences. As a modern city that provides a limitless number of action-centric and family-oriented activities, a totally different package of adventures await residents and tourists in the desert. Apart from taking in breathtaking views of the desert landscapes, Dubai’s famous desert safari allows one to take part in various sports like dune bashing, quad biking, sand boarding, and more, as well as cultural and entertainment activities including the opportunity to take a camel ride or get close to falcons while enjoying authentic Emirati hospitality at a delicious barbeque dinner under the stars. Adventure-seekers are also able go on a safari in the summer, as the desert gets cooler than the city in the late afternoons and evenings, making it an exciting experience to stay up late, eat outdoors with friends and family and enjoy various activities. The growing demand for adventure travel experiences is reflected in the Annual Visitor Report 2019 published by the Department of Tourism and Commerce Marketing (Dubai Tourism), which shows an increase in desert safaris among all visitor demographics, with the activity being enjoyed by 41 percent …