Tag Archives: Emirates

Emirates is the only airline globally to have its mobile app available in 19 languages, including Arabic, English, Traditional and Simplified Chinese, Czech, French, German, Greek, Italian, Japanese, Korean, Portuguese (Brazil & Portugal), Polish, Russian, Spanish, Thai and Turkish. All the features in the Emirates app are now available in Arabic, bringing the total number of languages supported to 19. The Emirates app currently receives an average of 600,000 monthly downloads and allows users to search, book and manage their flights as well as their Emirates Skywards accounts. In recent years, the airline has been using analytical and customer behaviour insights to constantly improve its digital channels. Last financial year, a quarter of all ticket sales were made on its web and mobile channels and over 40% of customers checked-in online for their flights. “We have worked very hard to ensure our customers enjoy the same high-quality Emirates experience in the digital world as they do when enjoying our award-winning physical product and service. Our app has become a useful travel companion for more than 1.5 million travellers a month and it ensures a seamless customer journey on the go. We will continue to invest in mobile to provide an enjoyable customer experience and to make our customers’ travel journey as seamless as possible,” said Alex Knigge, Senior Vice President, Corporate Communications, Marketing and Brand (Digital). Earlier this year, the Emirates app was enhanced with new technology allowing customers to create bespoke playlists of their inflight entertainment ahead of their travel and sync it to their seats once on board, providing a world-class travel experience. The Emirates app is free to download on iOS or Android devices.

Emirates has demonstrated its commitment to fostering innovation in the global aviation industry by signing MoUs with three teams from the sixth cohort of the Dubai Future Accelerators (DFA) programme. The companies, hailing from the USA, Germany and the UK, were selected from the pool of seven participant teams that worked with Emirates through DFA for nine weeks between March and May 2019. The MoUs were signed by Adel Al Redha,  Executive Vice President and Chief Operations Officer, Emirates,  and by representatives from the shortlisted companies — Opinsta (UK), Predapp (Germany) and Verusen (USA). Emirates joined the DFA programme in 2017. In what was a first earlier this year, Emirates and the Dubai Future Foundation announced that all the teams participating in the sixth cohort of the DFA programme would be dedicated to addressing three challenges set forth by Emirates in the domains of B2B procurement, seamless customer experience, and an integrated system for crew duty travel. The teams from Cohort 6 of the DFA programme worked with stakeholders from Emirates to map out requirements, refine their proposals and develop prototype solutions. Opinsta, Predapp and Verusen were chosen based on the fit of their proposed solutions, and broader application and scalability within Emirates. Adel Al Redha said, “Over the course of nine weeks, the interactions between the teams at Emirates as well as the participants of Cohort 6 of the Dubai Future Accelerators programme have resulted in a number of options we can explore to address the challenges we had defined.” Khalfan Belhoul, CEO at Dubai Future Foundation, said, “The MoUs signed today are the outcome of DFA’s offering of an ideal setting for Emirates, the world’s largest international airline, …

The latest partnership between Emirates and Latam Airlines will connect 17 cities increasing choice, flexibility and ease of connection for Emirates passengers travelling to/from Brazil. Passengers will now be able to connect with 17 cities in Latam’s domestic network covered by the codeshare agreement including Belo Horizonte, Brasília and Foz do Iguaçu. Passengers travelling to/from these cities will now be able to connect seamlessly in São Paulo and Rio de Janeiro with Emirates’ flights to its Dubai hub, which serves over 150 destinations worldwide. The agreement will offer Emirates passengers more choice to travel to/from Brazil with minimum connection times to destinations in Emirates’ global network such as Japan, Australia and India amongst others. Codeshare routes are from/to Sao Paulo (GRU) to Belem (BEL), Belo Horizonte (CNF), Brasilia (BSB),   Campo Grande (CGR), Curitiba (CWB), Florianópolis (FLN), Fortaleza (FOR), Goiânia (GYN), Foz do Iguaçu Falls (IGU), Londrina (LDB), Manaus (MAO), Porto Alegre (POA), Recife (REC), Salvador (SSA), São Luiz (SLZ), Vitória (VIX) and from/to Rio de Janeiro (GIG):  Belém (BEL), Brasília (BSB), Curitiba (CWB),  Fortaleza (FOR), Goiânia (GYN), Iguassu Falls (IGU), Manaus (MAO), Natal (NAT) and Vitoria (VIX). “We’re pleased to establish a partnership with Latam Airlines Brazil providing our passengers with increased choice, flexibility and ease of connection to different cities within Brazil. We continuously invest in providing more benefits to our customers. With our award-winning product and strong partners in Brazil, we look forward to continue supporting the country’s growing inbound tourist numbers and business trade opportunities,” said Adnan Kazim, Divisional Senior Vice President, Strategic Planning, Revenue Optimisation and Aeropolitical Affairs, Emirates. Emirates currently serves two Brazil gateways with daily services to Dubai from Sao Paulo, operated by the …

Emirates renewed its support to Mauritius and the Seychelles by extending a Memorandum of Understanding (MoU) which outlines joint activities to promote the two countries. His Highness Sheikh Ahmed bin Saeed Al Maktoum, Chairman and Chief Executive, Emirates Airline and Group met a VIP delegation from Mauritius and Seychelles at Arabian Travel Market 2019.  An MoU was signed  by Orhan Abbas, Senior Vice President—Commercial Operations for Africa, Emirates and Sherin Francis, Chief Executive Officer, Seychelles Tourism Board and Arvind Bundhun, Director, Mauritius Tourism Promotion Authority, in the presence of the Didier Dogley and Anil Kumar Gayan, Tourism Ministers of Seychelles and Mauritius respectively. “We have enjoyed long and fruitful partnerships with both Mauritius and Seychelles, and have taken an active role in boosting the tourism industry of the island nations. Our commitment to these destinations and the partnership forged with the respective government authorities, have seen great success. The renewal of our agreements underpins our confidence that the growth of tourism to both Mauritius and Seychelles can be further developed, and we remain confident that we will continue to see these numbers grow,” said Abbas. “The signing of this MoU with Emirates underpins the long-standing strong relationship, developed over a decade, between the Government of Seychelles and the leadership of this global airline. We value the services Emirates has provided and continues to provide to the Seychelles and its tourism industry. We look forward towards further deepening this relationship towards our mutual benefits”, said Didier Dogley, Minister of Tourism, Civil Aviation, Ports and Marine of the Seychelles. “I am happy that we are renewing this Memoradum of Understanding with Emirates as this is the basis on which we have built …

Emirates announced the deployment of its latest Boeing 777-300 ER aircraft fitted with the ‘Game Changer’ First Class suites on its Dubai-Malé route from June 1, 2019. The Maldivian capital will become the first destination in the South Asian region to be served on a regular basis by the new aircraft. Passengers travelling to and from the idyllic archipelago on Emirates flights EK658 and EK659, one of three daily non-stop services connecting Malé, with Emirates’ hub in Dubai, will be able to experience the fully-enclosed First Class private suites inspired by luxury automaker Mercedes-Benz. “The Maldives has become an increasingly popular destination for Emirates, attracting premium travellers, honeymooners and families from around the world. Introducing the new Boeing 777 with the state-of-the-art First Class suites on this route reaffirms our longstanding commitment to Malé,” said Ahmed Khoory, Senior Vice President, West Asia & Indian Ocean, Emirates. Travellers to and from the Maldives can experience the new Emirates Boeing 777 product on flight EK658 departing Dubai daily at 04:20hrs and arriving in Malé at 09:30hrs. The return flight EK659 leaves Malé at 11:00hrs, arriving in Dubai at 14:00hrs. From First Class through to the Business and Economy Class cabins, the latest Emirates Boeing 777 aircraft features ergonomically designed seats, multi-million dollar upgrades and the latest version of the ice inflight entertainment system across all cabins. Designed with an emphasis on exceptional customer comfort and ultimate privacy, Emirates ‘Game-Changing’ Boeing 777 private suites feature floor-to-ceiling sliding doors and ultra-modern design features against cool grey colourscapes. Offering up to 40 square feet of personal space each, the spacious, fully-enclosed private suites are laid out in a 1-1-1 configuration, for a total of six …

Emirates will be providing more options for its customers in Riyadh with the introduction of the first scheduled Airbus A380 service to the capital city, effective from April 21, 2019. Riyadh will be the 51st destination to join the Emirates A380 network. Flight EK 817/818, currently operated by a Boeing 777-300ER, will now be operated by the iconic and highly popular Emirates A380. The Emirates A380 aircraft will be operating on the route five times a week. Emirates flight EK 817 will depart Dubai at 18:50hrs, arriving in Riyadh at 19:35hrs. The return flight EK 818 leaves Riyadh at 21:25hrs, arriving in Dubai at 00:35hrs the next day. The deployment of the iconic double-decker aircraft will offer business and leisure travellers from Riyadh even more connection opportunities for a seamless ‘all A380’ journey to business hubs such as New York, London and Hong Kong as well a leisure centres like Mauritius and Barcelona. Adil Al Ghaith, Senior Vice President Commercial Operations Gulf, Middle East & Iran, said, “With the introduction of a regularly scheduled A380 service to Riyadh, Emirates is once again reaffirming its ongoing commitment to the Kingdom of Saudi Arabia by catering to growing passenger demand.  This A380 service complements the newly introduced Game Changer Boeing 777-300ER on the route, which means that customers travelling to and from Riyadh can enjoy our latest flagship products. The introduction of the A380 to Riyadh also supports Saudi Vision 2030 by helping to grow the Kingdom’s aviation sector through stimulating robust traffic growth, increasing connectivity and deepening its global footprint.” The Emirates A380 aircraft that will serve the Dubai-Riyadh route will be set  in a three-class configuration, with 429 spacious seats …

Emirates and SpiceJet have signed a Memorandum of Understanding (MoU) to enter into a reciprocal codeshare agreement, which is set to open new routes and destinations for passengers travelling between India and popular destinations across Africa, America, Europe and the Middle East. Subject to necessary government approvals, the partnership will enable Emirates’ passengers to enjoy seamless connectivity on flights to India, leveraging SpiceJet’s strong domestic presence and adding six new destinations: Amritsar, Jaipur, Pune, Mangalore, Madurai and Calicut — to the nine existing cities in India served by Emirates. This will bolster Emirates’ already-extensive network adding a total of 67 weekly connections between Emirates’ hub in Dubai to these six fast growing destinations in India. This includes increased domestic connectivity from Emirates’ nine Indian gateways to points such as Goa, Hubli, Guwahati, Vishakhapatnam and Tuticorin which would allow for a greater variety of travel options between both Emirates and SpiceJet flights. “Our journey in India has been defined by progressive investment, partnership and growth. We constantly try to improve and provide our customers with greater flexibility and travel choices,” said Adnan Kazim, Divisional Senior Vice President, Strategic Planning, Revenue Optimisation and Aeropolitical Affairs at Emirates. Passengers travelling from India will have more choice to travel seamlessly with minimum connection times, when flying to destinations in Emirates’ Europe network such as London, Paris, Frankfurt, Manchester and Amsterdam. The codeshare agreement will also open up flights for Indian travellers to North and South American destinations such as New York, Washington, Toronto, and Sao Paulo as well as Middle Eastern destinations such as Jeddah, Kuwait and Amman, operated by Emirates.

Emirates and Africa World Airlines (AWA), the Ghanaian airline, announced a one-way interline agreement whereby Emirates customers can connect onto selected routes of Africa World Airlines’ network, opening up new African destinations for Emirates customers from May 2019. “The agreement between Emirates and Africa World Airlines underpins our commitment to provide greater connectivity across West Africa. This partnership will allow us to further extend West Africa via the selected domestic and regional routes of Africa World Airlines,” said Orhan Abbas, Senior Vice President, Commercial Operations, Africa, Emirates. “Africa World Airlines is proud to partner with Emirates in order to connect passengers through our hub at the new Terminal 3 in Accra. Customers will enjoy seamless connections at the premier gateway to the West African region as a result of this new agreement,” said Sean Mendis, Chief Operations Officer for Africa World Airlines. Passengers on Emirates’ network can now benefit from greater connectivity to West Africa, especially those travelling from popular inbound markets such as Dubai, China, India and Australia who can now connect from Accra onto AWA flights to Kumasi, Tamale and Sekondi-Takoradi in Ghana; and regional destinations Monrovia in Liberia and Freetown in Sierra Leone. Emirates passengers can choose from seven weekly flights from Dubai to Accra until June 2, 2019, when Emirates will increase services on the route to 11 weekly flights. The agreement with AWA will further extend Emirates’ connectivity from Accra with up to ten flights daily to Kumasi, four flights daily each to Tamale and Takoradi and six weekly flights to Monrovia and Freetown.

In a move to offer a range of experiences and greater choice for its customers travelling for business and leisure, Emirates will be operating its latest Boeing 777-300ER aircraft fitted with the ‘Game Changer’ First Class suites from Dubai to Riyadh starting from April 16, 2019 and Kuwait starting from June 1, 2019. Adil Al Ghaith, Senior Vice President Commercial Operations Gulf, Middle East & Iran said, “The Kingdom of Saudi Arabia and Kuwait will be the first countries in the Middle East and GCC to be served by the latest Emirates Boeing 777 aircraft featuring fully-enclosed private suites inspired by luxury automaker Mercedes-Benz. Deploying the newest Boeing 777 to both Riyadh and Kuwait will cater to the significant premium demand we see on these routes, and is in line with our commitment to provide our customers across all classes with outstanding service and industry-leading onboard products for a better flying experience. The unique First Class suites onboard the Boeing 777 will offer our premium passengers unparalleled privacy, comfort and luxury, with experiences tailored to their individual needs.” Travellers to/from Saudi Arabia can experience the new Boeing 777 product on flight EK 819 departing Dubai at 06:55hrs, arriving in Riyadh at 07:50hrs. The return flight EK 820 leaves Riyadh at 09:35hrs, arriving in Dubai at 12:30hrs. The new Boeing 777 aircraft will begin operating the route five times a week, and from June 1, 2019 will begin flying on a daily basis. Emirates will be expanding its premium Boeing 777 experience to/from Kuwait on EK 855, which departs Dubai at 07:45hrs, arriving in Kuwait at 08:25hrs. The return flight EK 856 leaves Kuwait at 09:50hrs, arriving in Dubai at 12:40hrs. …

Emirates has resumed its operations to Zagreb for summer, serving the route until October 26, 2019. Its partner airline, flydubai will then begin to operate during the winter season. The strategic partnership between both airlines ensures capacity is deployed to best serve customer demand. Flight EK 129 will depart Dubai at 8:30 and arrive in Zagreb at 12:35 local time, utilising a Boeing 777-300ER. The return flight, EK 130 will depart Zagreb at 15:25 and arrive in Dubai at 23:00 local time. Due to the planned upgrade works on the southern runway at DXB from April 16 until May 30, 2019, Emirates’ flights to Zagreb will operate four times weekly on Saturday, Monday, Tuesday and Thursday. From May 31, 2019 onwards, the route will be operated as a daily service. Emirates’ daily service to Zagreb will operate in a three-class configuration with eight lie-flat seats in First Class, 42 seats in Business Class and 304 spacious seats in Economy Class. Passengers across all cabins can enjoy the airline’s 4,000 channels of in-flight entertainment, complimentary beverages and regionally inspired meals. They can also stay connected to family and friends during the flight with up to 20MB of complementary Wi-Fi. Known for its impressive 18th century architecture, Zagreb is a city with an extremely rich history and culture. Located in the northwest of the country – visitors can discover the upper and lower town areas that hold some of the world’s most iconic cathedrals and museums. Travellers can also discover popular Croatian cities located on the Dalmatian Coast, such as Split and Dubrovnik. Emirates’ partner airline, flydubai, offers travellers flight options to Dubrovnik twice a week on Sunday and Thursday. Flight FZ 719 …