Tag Archives: Emirates

Emirates Airline has unveiled multi-faceted measures for employee and customer care at every step of the travel journey, redefining safety and hygiene standards on board and on the ground. The new measures were implemented with the resumption of regularly scheduled passenger flights to nine destinations. Adel Al Redha, Chief Operating Officer, Emirates said “Emirates is implementing a comprehensive set of measures at every step of the traveller’s journey, to enhance the sanitisation of all touchpoints, and ensure the health and safety of our customers and employees. The risk of catching an infection on an aircraft is already very low, but we have spared no effort in reviewing and redesigning every step, from check-in to disembarkation.” “Every measure implemented is an additional reduction in risk, and taken altogether, our aim is really to make flying as safe as possible. We are working with all the stakeholders in Dubai – including the airport, immigration, health and aviation authorities to implement such measures, and we will continue to review and consult expert advice for any development and changes. We are all aware that we have to adapt to different practices during this pandemic in our day to day activities.” said Redha.

Cozmo Travel started taking bookings from April 14, for the special repatriation flights which have been announced by the UAE government. The following airlines will be starting operations in a fixed schedule: Etihad Airways starts operations from April 14-22 – Seoul, Jakarta, Singapore, Manila, Melbourne, Amsterdam, London Heathrow, Brussels, Zurich, Tokyo, Dublin; Emirates start operations from April 12-20 – London, Frankfurt, Paris, Tunis and Manila; and FlyDubai from April 14 – Azerbaian, Bulgaria, Croatia, Georgia, Iraq, Iran, Kyrgyztan, Romania, Russia, Serbia, Tajikistan, Ukraine,Uzbekistan. The destinations and the airlines and more information will be available subject to conditions announced by other foreign governments as well.

Emirates is planning to operate passenger services to Jakarta, Manila, Taipei, Chicago, Tunis, Algiers and Kabul in addition to the already commenced operation to London and Frankfurt. These services will facilitate residents and visitors wishing to return home. Passengers will be able to book directly on emirates.com or via their travel agent. Only citizens of the destination country and those who meet the entry requirements will be allowed to board. Passengers will be required to comply with each country’s requirement. With the increase of services and flights out of Dubai, Emirates have recommenced its operation at Dubai International airport Terminal 3. Customers will be required to follow all health and safety measures required by the UAE authorities and the country of destination. During this time, there will be no online check in and seat selection available and services such as chauffeur drive and lounge will not be available in any of the destinations. Emirates will also offer amended services on these flights. Magazines and other print reading material will not be available, and while food and beverages will continue to be offered on board, packaging and presentation will be modified to reduce contact during meal service and the risk of infection. Cabin baggage will not be accepted on these flights. Carry-on items allowed in the cabin will be limited to laptop, handbag, briefcase or baby items. All other items have to be checked in, and Emirates will add the cabin baggage allowance to customers’ check-in baggage allowance. Passengers are required to apply social distancing guidelines during their journey and wear their own masks when at the airport and on board the aircraft.  Travellers should arrive at Dubai International airport Terminal …

In response to the latest developments in the COVID-19 outbreak around the world, Emirates airline is taking extra steps that go above and beyond industry and regulatory requirements to ensure its customers’ health and comfort. On all aircraft departing from its hub in Dubai, Emirates has implemented enhanced cleaning and complete disinfection of all cabins as a precaution. In line with the latest expert medical finding that the COVID-19 virus is primarily transmitted by touch, Emirates has placed its greatest focus on surface cleaning. The airline uses an approved chemical that is proven to kill viruses and germs, leaves a long-lasting protective coating against new contamination of viruses, bacteria and fungi on surfaces, and is eco-friendly. The cleaning process includes a comprehensive wipe down of all surfaces – from windows, tray tables, seatback screens, armrests, seats, in-seat controls, panels, air vents and overhead lockers in the cabin, to lavatories, galleys and crew rest areas. All of this is done in addition to other normal procedures such as changing head rest covers on all seats, replacement of reading materials, vacuuming, and more. To complete this thorough cleaning process within an hour while the aircraft is preparing for its next mission, requires a team of 18 trained cleaners on a Boeing 777, and a team of 36 for an A380. In a 24-hour period on an average day, some 248 aircraft go through this process. On any aircraft that were found to have transported a suspected or confirmed COVID-19 case, Emirates would go even further, and implement deep cleaning and disinfection in a process that takes between six to eight hours to complete. This includes the defogging of cabin interiors and misting …

Emirates announces plans to launch a new daily service from Dubai (DXB) to Penang International Airport (PEN), via Singapore (SIN), from April 9, 2020. Emirates’ flight to Penang will be a linked service with Singapore, allowing passengers to travel easily between the two cities while enjoying the airline’s award-winning service. Penang will become Emirates’ second destination in Malaysia after its capital, Kuala Lumpur, which the airline currently serves with three flights a day and is a route that has been operating since 1996. The flight will be operated by an Emirates Boeing 777-300ER aircraft in a three-class configuration, offering eight private suites in First Class, 42 lie flat seats in Business Class and 304 spacious seats in Economy Class. The new route enables travellers from the northern cities of Malaysia to enjoy convenient connections from Dubai to destinations in Europe, North America and the Middle East. Located on the North-western coast of Malaysia, the state comprises a mainland portion as well as an island, connected by Malaysia’s two longest roadbridges. Penang is the country’s second largest populated city and is known for its rich heritage and architecture, vibrant multicultural society, modern entertainment and retail options, cuisine as well as the natural beauty of its beaches and hills. “We have been serving Malaysia through our flights to Kuala Lumpur for more than 20 years, with three-times daily service, and the introduction of flights to Penang will help us meet growing demand from leisure and business travellers, both to and from Malaysia. We are also pleased that the fifth freedom flights between Penang and Singapore will connect two sister cities and increase connectivity for passengers in South East Asia,” said Adnan Kazim, …

Emirates is all set to showcase its latest flagship Airbus A380 to visitors and spectators on January 15, 2020 at the Kuwait Aviation Show 2020. Visitors to the show will be able to tour the popular double-decker’s signature interiors and experience its industry trendsetting products across all three classes, including Emirates’ latest generation Onboard Lounge. Always a popular draw for aviation enthusiasts, industry visitors and the general public, Emirates’ latest generation Airbus A380 will be decorated in blue livery, representing the ‘mobility’ theme of Expo 2020, and spreading awareness about the world’s greatest show which will be hosted for the first time in the Middle East, North Africa and South Asian region. Expo 2020 Dubai will be held between October 20, 2020 and April 10, 2021. Adil Al Ghaith, Senior Vice President, Commercial Operations, Gulf, Middle East & Central Asia for Emirates said, “The Expo 2020 ‘mobility’ themed Emirates A380 being showcased during the Aviation Show demonstrates our long-standing commitment and contribution to Kuwait’s air transport sector, which is investing in development projects and progressively positioning itself for future growth. It also highlights the importance of air connectivity and mobility as a facilitator of trade, tourism and strong relations between Kuwait and the UAE.” Emirates has been serving Kuwait for 30 years, and today operates to the country’s capital with 6 daily flights, providing business and leisure travellers with choice and connectivity to over 150 global destinations. The airline also operates its latest world-class products to Kuwait, including its latest Boeing 777-300ER aircraft fitted with the ‘Game Changer’ First Class suites. Anticipated to be popular with aviation enthusiasts as well as the general public, the Emirates A380 will feature 14 …

Emirates announced the signing of a full purchase agreement for 30 Boeing 787-9 aircraft, worth US$ 8.8 billion at list prices, at Dubai Airshow 2019. Under its agreement with Boeing, Emirates has exercised its right to substitute the B777x with B787s. This deal includes Boeing 787 Dreamliners, with deliveries commencing in May 2023 and continuing for the next five years. For the B777x, Emirates will enter into discussions with Boeing over the next few weeks on the status of deliveries, taking Emirates’ total order with Boeing to 126 aircraft. HH Sheikh Ahmed bin Saeed Al Maktoum, Emirates Chairman & Chief Executive signed the agreement with Stanley Deal, President and Chief Executive Officer for Boeing Commercial Airplanes. The latest US$ 16 billion Airbus A350 order takes the total value of Emirates’ firm aircraft commitments at the 2019 Dubai Airshow to US$ 24.8 billion. HH Sheikh Ahmed said, “This is an important investment and addition to our future fleet and network requirements, providing us with the agility, flexibility, and spread of seat segments when it comes to the overall capacity to serve a range of destinations as we develop and grow our global route network. Our Boeing fleet is the key to our business model to serve international demand for travel to and through our Dubai hub, as we continue to contribute to the UAE’s strategy to become a global destination for business and tourism by providing high-quality air connectivity.”

Emirates’ first remote check-in terminal was opened to provide seamless connections for cruise passengers. The Emirates check-in counters, located at Port Rashid, will allow passengers who are disembarking from their cruise ships to check-in for their onward Emirates flight at the same facility. The new service will further enhance Dubai’s position as a premier international cruise destination and provides greater convenience for Emirates customers. With complimentary flight check-in facilities located at the same location as their cruise disembarkation point, customers will have the convenience of exploring Dubai without their luggage before heading directly to the airport for their flight. The Emirates check-in facility at Port Rashid will have eight counters where Emirates staff will check-in customers’ luggage and issue boarding passes up to 4 hours before flight departure. The facility will be open during the sailing period from October to April. In the next 6 months, 198 cruise ships are expected to dock at Port Rashid where approximately 280,000 passengers will have onward Emirates flights. Mohammed Mattar, Divisional Senior Vice President, Emirates Airport Services said, “We are committed to providing a seamless and hassle-free travel journey for our customers. With the increasing popularity of Dubai as a cruise tourism destination, we have ensured that every touchpoint in our customer journey for this important traveller segment is thoughtfully served. Our first remote check-in facility at Port Rashid will allow cruise passengers with onward flights the freedom to explore Dubai during their short transit.”

Emirates will be hosting the International Air Transport Association (IATA) inaugural Global Accessibility Symposium, taking place in Dubai from November 5-6, 2019. The IATA Global Accessibility Symposium furthers the commitment of the resolution on passengers with disabilities which was made at the IATA Annual General Meeting in Seoul in June 2019. The resolution aims to improve the air travel experience for the estimated one billion people living with disabilities worldwide by encouraging governments, airlines, airports, and stakeholders across the aviation industry to work together to ensure access to a safe, reliable and dignified travel experience. The invitation-only event will include keynotes, panel discussions and fireside chats that will tackle a wide variety of accessibility topics. Sir Tim Clark, President of Emirates Airline said, “Emirates employs every effort to make air travel as comfortable and as seamless as possible for our customers, especially for those with special needs and disabilities. It is apt for the first IATA symposium on this important issue to be held in Dubai, as it’s the city’s aim to become one of the world’s most accessible cities for People of Determination and Emirates is proud to play a role to help advance this dialogue.” Alexandre de Juniac, Director General and CEO of IATA said, “The unanimous resolution by our airline members in June was a clear indication that the industry is committed to improving the air travel experience for passengers with disabilities. The Global Accessibility Symposium marks a renewed and stronger dialogue between industry, advocacy groups, regulators and the travellers themselves.” As the host city of the first IATA Global Accessibility Symposium and the hub for Emirates Airline, Dubai is moving forward with its mission in becoming …

Emirates airline has announced key appointments and rotations in its global commercial operations, positioning it to better serve customers across its global network, and respond with agility to dynamic market opportunities. Adnan Kazim, Emirates’ Chief Commercial Officer said “The commercial organisation is responsible for delivering on our top-line results, which last year was close to AED 100 billion. It’s a testimony to the bench strength within the organisation. I am confident that the team is well placed to deliver the best possible support to our customers, and to deliver on our business strategy, targets, and future growth.” All the appointments are effective from 1 October 2019 and appointees will be reporting to Adnan Kazim. Salem Obaidalla, currently Senior VP Aeropolitical & Industry Affairs, will take over as Senior VP Commercial Operations Americas; Adil Al Ghaith, currently Senior VP Commercial Operations Gulf, Middle East & Iran, will take on additional responsibility for UAE and Oman; Orhan Abbas, currently Senior VP Commercial Operations Africa, will take over as Senior VP Commercial Operations Far East; Badr Abbas, currently Senior VP Commercial Operations Far East, will take over as Senior VP Commercial Operations Africa; Thierry Aucoc, currently Senior VP Commercial Operations Europe & Russian Federation, will take on additional responsibility for Germany and UK; Ahmed Khoory, Senior VP Commercial Operations West Asia & Indian Ocean, retains his current portfolio. With this latest announcement, Emirates’ Commercial team now has 42 UAE nationals in key leadership roles. More than 75 per cent of them have been with the company for over 10 years, and most have gone through the Emirates Commercial Trainee programme for graduates and progressed their careers through various roles in the company.