Tag Archives: Emirates

After setting new industry benchmarks in Premium Economy travel, Emirates is celebrating a banner first year of full-service operations with the highly popular cabin class. Over 160,000 customers have traded up to fly in Emirates Premium Economy since it was introduced in August 2022, with strong demand momentum forecasted in the coming months. The airline is providing travellers more opportunities to experience its highly-acclaimed Premium Economy product which is currently available on flights to 11 cities, with the list growing to 13 cities by the end of the year, as more retrofitted aircraft with refreshed cabins roll into scheduled service. Since Emirates debuted its Premium Economy Class, customer response has been overwhelmingly positive with demand exceeding expectations and bookings growing month on month, demonstrating its appeal to a broad range of traveller segments who want to try out its understated luxury and meticulously elevated experience at great value. Nearly half of customers flying in Emirates Premium Economy are solo travellers venturing off for holidays, while couples and families constitute the other half.  More than 60% of customers who booked to fly in Premium Economy in the last year were also loyal Emirates Skywards members and regular customers of the airline. Emirates currently flies its A380s with the latest Premium Economy cabins to London Heathrow, Sydney, Melbourne, Auckland, Christchurch, Singapore, Los Angeles, New York JFK, Houston, San Francisco and Dubai, with flights regularly registering full seat loads in Premium Economy. The airline plans to make Premium Economy available to customers flying to/from Mumbai and Bengaluru from 29 October, and additional cities will be announced soon. Emirates currently operates 20 aircraft fitted with Premium Economy, 14 of which were retrofitted in-house by …

Air Canada and Emirates announced a customer service milestone in the two airlines’ strategic partnership with the move of Air Canada’s operations to Dubai International’s (DXB) flagship Terminal 3. The co-location of operations in one of the world’s premier terminals will significantly improve the connecting experience for customers and underscores the benefits of the partnership between the two airlines launched in November 2022. Customers transiting in Dubai between the Americas on Air Canada and the Middle East, Indian subcontinent, Southeast Asia and Africa on Emirates will enjoy a seamless and expedited experience with the convenience of remaining in the same terminal. Adnan Kazim, Emirates’ Chief Commercial Officer, said: “We are delighted to welcome Air Canada to Emirates Terminal 3 in Dubai, which marks another step forward in our strategic partnership to deliver even more value to travellers. Co-locating at T3 means Air Canada customers can enjoy a smooth connection experience when transiting in Dubai onto Emirates’ global network, and those eligible can enjoy access to Emirates’ signature Business Class Lounges and other hub facilities in Dubai prior to their flight. Working closely with Air Canada, we hope to further enhance travel experiences and offer even more convenient connectivity for travellers.” “Air Canada’s new home at Dubai International Terminal 3 is an important milestone which underscores the significance of our strategic partnership with Emirates and the importance of our flights between the UAE and Canada. We extend our sincere appreciation to both Emirates and Dubai Airports for their partnership in facilitating this move, which will greatly benefit our mutual customers,” said Mark Galardo, Executive Vice President Network & Revenue Planning at Air Canada. “In addition to Air Canada’s customers benefiting from …

Emirates has taken its first steps in an innovative initiative of meal preordering, whereby customers will be able to preselect their hot main meal between 14 days and 24 hours in advance of their flight, ensuring they get their preferred meal choice every time, as well as helping to reduce food wastage. The initiative will be rolled out from 25 July onwards in Business Class, on all flights between Dubai and London Heathrow, London Gatwick, and London Stansted, adding even more benefits to the Emirates customer experience, improving time management and adding another layer of insight into meal consumption onboard. Meal preordering will be added to the existing suite of AI-enabled customer preference tracking data and cabin crew reports, which facilitate menu planning and optimal food loading to deliver the premium ‘restaurant in the sky’ inflight dining experience. Up to 14 days before a flight, passengers will be able to browse the onboard menu on Emirates.com or on the Emirates app and choose from a selection of regionally inspired dishes with locally sourced ingredients. Passengers can also pre-order special meals if required. On the aircraft, cabin crew will use a custom-built application on a device to view the meal selection and serve the passenger their choice of hot dish. Emirates plans to expand the meal preorder initiative to more routes and classes in the near future and is closely monitoring customer feedback from the initial roll out phase. The preordering meal service innovation is another addition to the convenience of digitally enabled journeys that Emirates passengers enjoy. As well as website check-in and app check-in, the option of digital boarding passes and itinerary management, passengers can also access digital menus …

Emirates is celebrating 30 years of operations to Muscat, Oman. Since the inaugural flight in 1993, Emirates has carried 4.8 million passengers to and from the Sultanate on more than 37,200 flights, connecting travelers to and from 140 global destinations. Emirates first began operations to Oman with a Boeing 777-200 aircraft with a four weekly services.  In 2019, Emirates launched the world’s shortest scheduled A380 flight, flying a distance of 340 kilometers each way from Dubai to Muscat, offering travelers the chance to experience Emirates’ iconic products and services, defined by comfort, luxury and flexibility. Over the years, Emirates SkyCargo has served as a facilitator for global trade, transporting over 155,000 tonnes of cargo to international markets. Emirates SkyCargo is supporting Omani businesses by exporting key local goods such as threads for garments to Amman, Nairobi and Pakistan as well as fresh produce such as fish, beans and vegetables to various destinations across Europe and US, in addition to the seasonal fresh beans to Japan. Creating further career opportunities within Oman, the Emirates Group employs over 40 Omanis, in multiple roles including cabin crew, pilots and other parts of the business such as Emirates Engineering, Emirates Airport Services and Airport Operations. Half of these employees have been with the Emirates Group for over 10 years, demonstrating the airline’s commitment to nurturing talent and providing a wide range of development prospects enabling employees to gain world-class expertise. Fahad Al Hassawi, Country Manager Oman at Emirates said: “Oman has been an important market for Emirates since the beginning of operations, providing flexible connections through Dubai to the wider world, for both passengers and air freight. Over the last three decades, we are …

Adnan Kazim, Emirates’ Chief Commercial Officer said: “We have a long-standing history of partnerships that have reshaped the way people travel around the world. It’s a reflection of our commitment to providing our customers greater flexibility and confidence when planning their travel itineraries through leveraging the strength of our partners’ complementary route networks. It’s also helped to enhance Dubai’s connectivity to the world, providing direct and indirect links to over 800 cities, generating more tourism to our hub and boosting business and trade opportunities. These partnerships have also supported inbound tourism to over 100 countries through opening up connection opportunities and smoother journeys via the exclusively served points of our partners.  As we enter the next phase of growth for Emirates, codeshare and interline partnerships will be a critical component of our future success and a core part of our commercial strategy, and we’re working hard to develop them even further to offer a huge choice of onwards destinations for our customers.” On an average week, over 50,000 travellers connect to their destination of choice on codeshare or interline flights operated by Emirates’ many partners. The airline’s numerous partnerships developed over the years have helped fuel its growth, enabled frictionless connectivity for customers, bolstered loyalty reciprocity and tapped into unique markets that have generated new traffic flows. While Emirates’ business strategy has always been to grow organically, its strategic partnerships like interline agreements and codeshares help to expand its global footprint, enabling the airline’s customers to reach places far beyond its own network. Emirates will continue evolve its partnership strategy by broadening many of its interline partnerships to full-fledged codeshare agreements, and strengthening its existing codeshares to build on its …

In time for a busy summer period of travel, Emirates has partnered with Extime in Paris Charles de Gaulle airport, to offer premium travellers a new exclusively dedicated lounge space in Terminal 1, while the renovation of Terminal 2 continues. As one of the only carriers to have an exclusive space in Terminal 1 for customers, Emirates will be offering passengers an elegant private lounge with a total of 155 seats, indoor and outdoor space and an outstanding food and beverage selection. Serving an average of 190 customers a day, the dedicated lounge will facilitate Emirates customer comfort and refreshment until flight operations move to Terminal 2 in July 2024, and a newly constructed Emirates Lounge opens. Emirates’ customers will be able to sample a wide array of culinary indulgences across breakfast, lunch and dinner, including French favourites from the menu such as Croque-monsieur, crêpes and French financier, and international dishes of salmon tikka, fish tajin, butter chicken and beef stroganoff. The lounge is staffed by experienced professionals from Haute Hospitalite. With a bright and airy bistro feel, the chic lounge features wood and leather accents, against a backdrop of warm white tones, green topiary and contemporary light fixtures. Customers can refresh in showers and washrooms, connect to complimentary Wi-Fi, read up on the news, and enjoy a plentiful buffet and alcoholic beverages from 6am to 9:30pm daily. The dedicated lounge for Emirates customers will also be fully accessible to people with reduced mobility. Securing an exclusive lounge within the limited space of Terminal 1 demonstrates Emirates commitment and investment in providing high quality experiences for premium travellers and frequent flyers, in addition to highlighting the strong partnership between Emirates …

Emirates has launched an on-demand regional charter service, offering flexibility, convenience, privacy and comfort for customers who want to make short trips in the GCC from Dubai’s Al Maktoum International Airport (DWC). Operated by the airline’s Phenom 100 twin-engine aircraft, customers can fly to a wide range of GCC destinations both within and outside of the Emirates network, with quick turnarounds to points in the Kingdom of Saudi Arabia, Bahrain, Kuwait, Oman and within the UAE*. The aircraft seats up to four passengers*, and travellers on the short flights will be offered a well-stocked hamper of light bites and refreshments. Each passenger can check in one medium-sized bag weighing up to 15 kilograms, in addition to a carry-on handbag. Customers are encouraged to consult with their assigned booking representative or travel agent if they have any special requests. The services offer discerning travellers with busy schedules privacy and a high level of flexibility, with a hassle-free ground experience. In Dubai, customers can expect Emirates Chauffeur Drive Services to transport them to DWC, and VIP treatment upon arrival with a dedicated representative who will support them throughout the airport journey, ensuring minimal pre-flight wait times. At their destination, customers benefit from fast on-ground escorted arrival and quick VIP clearance at customs and immigration provided by private terminal service partners. They will also have access to the private terminal lounge upon arrival. ** Customers wishing to book the regional charter services can contact eejet@emirates.com or their preferred travel agent. *Subject to prevailing operating conditions ** If VIP terminal is equipped with lounge

Emirates celebrated the launch of its Premium Economy offering in Singapore, with a tour of one of its enhanced four-class A380 aircraft. On a four-class Emirates A380, the Premium Economy cabin is located at the front of the main deck with 56 seats laid out in a 2-4-2 configuration. In the cabin, every inch of space anticipates customer needs with a generous seat pitch and width for working and relaxing, and customised features that offer function and convenience like in-seat charging points and a side cocktail table. The experience is rounded off with expertly curated in-flight amenities, an inventive menu, and extensive beverage options. Emirates Premium Economy is deployed on flights EK 354 and EK 355 between Singapore and Dubai. The event kicked off at the Emirates Lounge at Changi Airport Terminal 1, after which guests were given a guided tour of the brand new product, as well as the enhanced interior across all cabin classes on board the Emirates A380. Guests took in the highlights of the exclusive premium economy experience that awaits travellers. Tickets can be purchased on emirates.com, the Emirates App, at Emirates sales offices, and via both online and offline travel agents. Travellers are also encouraged to check the Emirates website for the latest travel requirements.

Emirates has taken off to Montréal, marking the airline’s first passenger flight to Québec’s culture capital, its second gateway in Canada. The new daily service to Montréal complements Emirates’ seven weekly services to Toronto and takes the airline’s North American network to 14 destinations and a total of 18 across the Americas. The service will provide travellers to Canada connectivity via Dubai from points such as Lebanon, India, Iran, Vietnam, Malaysia, Thailand and South Africa. Direct services between Dubai and Montréal are expected to meet demand from a diverse mix of demographics, including business and leisure travellers, in addition to visiting family and friends that consists of Canadians living and working in the UAE. With Montréal being home to a number of world-class universities, the route is expected to become immensely popular amongst students from the Middle East, West and Central Asia and Far East. Emirates executives onboard included: Adnan Kazim, Chief Commercial Officer; Salem Obaidalla, Senior Vice President of Commercial Operations, Americas; and David Broz, Vice President Aeropolitical and Industry Affairs. Present at the airport to bid farewell to the delegation was HE Radha Krishna Panday, Ambassador of Canada to the UAE. Commanding the inaugural flight to Montréal was Captain Talal Al Hammadi (UAE National), Captain David Reny (Canadian), First Officer Omar Alhammadi (UAE National) and First Officer Veljko Veljovic (Canadian). Emirates will operate its three-class Boeing 777-300ER on the route, featuring eight private suites in First Class, 42 lie flat seats in Business Class and over 300 spacious seats in Economy Class for the daily service.  

Emirates airline and Etoile Sportive du Sahel signed a new sponsorship deal, which will see Emirates become the official airline sponsor of the Club, starting from the 2023-24 season. The agreement underscores Emirates’ ongoing commitment to growing the sport of football and connecting to a new base of fans in North Africa. In addition to football, Emirates will also be supporting the main indoor sporting teams which includes basketball, volleyball and handball. Emirates branding will be prominently placed on the Etoile Sportive du Sahel Club’s first team jerseys, training kits, as well as all indoor sports kits from the start of the 2023-2024 season. Emirates will also enjoy a wide-range of other benefits including: advertising and branding rights in the club’s stadium and indoor sports facilities, digital and social media activation rights, hospitality, meet and greet access to the athletes; and prominent visibility across the Sousse Olympic Stadium and training ground and indoor sports arena. Speaking on the partnership, Mr. Badr Abbas, Senior Vice President, Commercial Operations, Africa, Emirates, said, “We are pleased to partner with Etoile Sportive du Sahel, a football powerhouse in Africa, and a formidable force in international basketball. Amplifying our brand message on jerseys across their different sports divisions will help to create more meaningful connections with sports fan bases in Tunis and across Africa. Our partnership with Etoile du Sahel is also a testament of our support and long-standing involvement with football and we’re also keen to connect with fans of indoor sports including basketball, volleyball and handball that are fast gaining popularity in Tunisia. Etoile du Sahel has great local and regional appeal, and as a brand, we’re proud to bring together ardent fans …