Tag Archives: customers first policy

Emirates airline updated its COVID-19 travel waiver policies into one simplified approach for rebooking and refunds on tickets issued in all its global markets, showcasing their customers first approach. Adnan Kazim, Chief Commercial Officer, Emirates said, “The COVID-19 pandemic is unprecedented for everyone, and we’d like to thank our customers and trade partners for their patience, understanding and support as we worked through this period to ensure our policies are not only customer-friendly but also in line with regulatory requirements.We sincerely hope that our customers will choose to rebook and fly with us again at a later time, and that is why we’re offering up to two years validity on their current tickets, or travel vouchers which can be redeemed for any Emirates product or service. Any fees for making a change to the tickets will be waived for tickets issued till May 31, 2020 for travel up to August 31, 2020. However, if they would still like to opt for a refund, we will process that. We would just like to seek our customers’ understanding that refunds will take time as we have a significant backlog to manage.”

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