Tag Archives: customers

Companies of the FTI GROUP file for insolvency

FTI Touristik GmbH, the parent company of the FTI GROUP as the third largest tour operator in Europe, will file an application for the opening of insolvency proceedings at the Munich Local Court on Monday, 3 June 2024. Initially, only the tour operator brand FTI Touristik is directly affected by this. Subsequently, however, corresponding applications will also be filed for other Group companies. Windrose Finest Travel GmbH with the luxury brand WINDROSE will continue its business. The independent companies Euvia GmbH and its travel shopping channel sonnenklar.TV as well as the franchise system of Touristik Vertriebsgesellschaft mbH (TVG) with its brands sonnenklar.TV Reisebüros, 5vorFlug Reisebüros and Flugbörse do not belong to the FTI GROUP. After a lengthy and complex investor process, the entry of a consortium of investors was announced in April 2024. Since then, however, booking figures have fallen well short of expectations despite the positive news. In addition, numerous suppliers have insisted on advance payment. As a result, there was an increased need for liquidity, which could no longer be bridged until the closing of the investor process. The filing for insolvency has therefore become necessary for legal reasons. Information for customers of the FTI GROUP Supporting travelers affected by the consequences of the insolvency is now a top priority for the FTI GROUP. A support website has already been set up at www.fti-group.com/en/insolvency as well as a support hotline at +49 (0) 89 / 710 45 14 98. All relevant information can be accessed here and German- and English-speaking contact persons are available for individual questions. In addition to the full focus on customer support, the FTI GROUP will also keep its guests regularly informed together with …

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IBS Software acquires APS for $90 Million as it targets major growth in hospitality sector

IBS Software has reached an agreement to acquire the ground-breaking hotel and travel technology provider Above Property Services (APS). The $90 million transaction will further solidify IBS Software’s position in the hospitality market and strengthen the brand, to underpin an ambitious expansion of its reach in the hospitality industry. The strategic acquisition will enable IBS Software to provide the only unified platform in the hospitality industry for seamlessly managing the entire customer journey from booking to fulfillment for the global hotel chain, resort, and gaming markets. The move will significantly expand the company’s offering with the addition of cutting-edge CRS (Central Reservation System), PMS (Property Management System) and RMS (Revenue Management System) solutions. With this acquisition IBS Software adds Call Center and Demand-side (stored and third-party inventory) solutions to its already established booking engine and distribution platform used by over 36,000 hotels worldwide, including many of the world’s largest and best-known hotels and resorts. APS was founded in 2012 by Aaron Shepherd, an industry pioneer who developed a number of the world’s leading hospitality PMS and CRS solutions. The company was established to completely reinvent hotel software from the ground up, offering a revolutionary cutting-edge unified platform optimized for the hotel enterprise sector. A typical hotel organization requires multiple core software platforms to capture bookings and provide services, requiring multiple vendors and integrations. Each system needs unique logins, user interfaces, training requirements, upgrade paths, pricing and contract terms, breeding inefficiency – especially considering 80% of the data in each application is redundant and has to be replicated or synchronized. Over the last decade, APS’s platform has created a new standard for speed, flexibility and stability for travel and hospitality CRS, PMS …

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Kuwait Airways launches electronic boarding pass

Within the framework of Kuwait Airways’ continuous endeavours to provide the best services and solutions to its valued customers, the company announced the launching of the Electronic Boarding Passes, as a new service enabling customers to check-in and complete their travel procedures on Kuwait Airways’ website or the electronic application for more than 22 selected stations, for those arriving to Kuwait. Speaking on the launch of this new service, the Chairman of Kuwait Airways, Captain Ali Al-Dukhan stated, “Kuwait Airways is committed to its tireless efforts to introduce the latest services that will enable passengers to save time and facilitate the completion of their travel procedures. The launch of the Electronic Boarding Pass is part of the Blue Bird’s efforts to implement its strategic objectives towards digital transformation, which is in line with the best standards and solutions in the aviation sector, and to provide distinguished services for passengers travelling on the National Carrier of the State of Kuwait. This is in addition to the recent launch of various other new services during the National Holidays, such as the Home Check-in Service and the Limousine Service for Royal and First Class passengers”. Al-Dukhan added, “Customers can check-in through the Kuwait Airways website or the electronic application, select their preferred seat, complete their reservation procedures, and then obtain the barcode for their flight. Passengers without any luggage can proceed directly to the passport control, show the barcode and head to the boarding gate, without the requirements of proceeding to the check-in counter to check their baggage allowance.” Al-Dukhan continued by saying, “As for passengers carrying baggage, they can complete their travel procedures either through the self-baggage weighing device according to its …

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