Tag Archives: Commercial Strategy

Travelport and Iberia announced the launch of Iberia’s NDC content and servicing capabilities on the Travelport+ platform. Agents using Travelport+ will be able to view and compare NDC fares and ancillaries from Iberia all in one place, making it easier to identify and book the best options for their travelers.  “The addition of Travelport to our NDC program is a milestone in the travel industry’s transformation. With this alliance, we provide a wider range of options for travel agencies using Travelport+ and at the same time, customers will benefit from a greater number of options and an improved experience. Travelport is a trusted technology provider for the travel industry as it evolves into the next generation of travel retailing. It is important for Iberia to partner with technology providers that have proven expertise and can meet our demands for customer-centric innovation,” explained Celia Muñoz Espín, Commercial Strategy and Distribution Director at Iberia. Travelport is also providing its agency customers the capabilities needed to service travelers directly, enabling agents to modify, exchange or cancel Iberia NDC bookings when needed. Travelport’s agency customers in Portugal, the first country where this content is available, can access the complete Iberia NDC solution in Travelport+, with all other markets expected to gain access in the coming weeks. “Available from today, we’re delivering Iberia NDC content and servicing through Travelport+ so that our agency users can shop and manage their clients’ flights seamlessly with access to all of Iberia’s dynamic product offerings and ancillaries in one place,” said Jason Clarke, Chief Commercial Officer, Travel Partners at Travelport. “We’re accelerating the delivery of complete NDC solutions for our air partners, like Iberia, so that the source of content is …

The 6th edition of the annual ROC Middle East Commercial Strategy Conference commenced with a day of insightful dialogues and expert discussions, setting the tone for a transformative event in the realm of hospitality and tourism. The opening addresses by Mona Faraj, Managing Director of HSMAI Middle East, and Bob Gilbert, President & CEO of HSMAI, welcomed a diverse assembly of industry professionals, setting the stage for a day packed with knowledge-sharing and innovation. The plenary sessions began with a captivating talk by Steven van Belleghem, a Customer Experience Enthusiast, who outlined the journey from customer service aspiration to actualization, likening companies to ‘Diamonds in the Rough’ striving for CX excellence. Following was a spirited panel discussion on Destination Marketing, moderated by Iva Skrlec, Hilton’s Director of Destination Marketing for MEA & Turkey. Panelists, including Liam Findlay of Miral Destinations, Nicholas Hall of the Digital Tourism Think Tank, and Alka Winter from Ras Al Khaimah Tourism Development Authority, explored the critical role tourism boards play in molding destination narratives and driving demand. Marie-Louise Ek, Hilton’s VP of Human Resources MEA, shed light on the ‘Crafting Essential Leadership for Modern Work Realities,’ addressing the megatrends influencing hospitality leadership. The conference then delved into the interconnectedness of commercial decisions and asset value, with a discussion led by Omar Eltahry, a seasoned Hospitality Advisor, and panelists from Accor, United Hospitality Management, and Mashreq, who shared real-world insights on revenue enhancement and asset management. Mona Faraj, Managing Director of the Middle East chapter of HSMAI said, “As we celebrate the opening of 6th annual ROC Middle East Commercial Strategy Conference, we use this opportunity to chart the future of our industry together with hospitality pioneers …