Tag Archives: Ciarán Kelly

FCM customers in the UAE and in several other growing FCM markets now have access to discounted rates for PCR/Serology tests and Nasal Swab/Deep Throat Saliva tests respectively, currently one of the lowest in the market for business travellers. In the UAE, FCM has formed a partnership with Medcare Hospitals & Medical Centres to provide this service to its clients at its Medcare Hospital Al Safa Dubai. “The business travel landscape and the needs of our customers have changed beyond all recognition over the last few months and business travel conditions will continue to evolve and shift as everyone comes out the other side of the global pandemic,” said Ciarán Kelly, Regional Director – Middle East & Africa, FCM Travel Solutions. “It is extremely important to partner with key private and public institutions to form an ecosystem that works together to operationalise cross-border travel. The reality is that many challenges lie ahead of us and the solution may not be straightforward. However, the process is an essential part of this transition into developing a safe and responsible cross-border travel system that works, and FCM is proud to be at the forefront of this initiative.” Dr. Shanila Laiju, CEO of Medcare Hospital Al Safa & Medcare Orthopaedics & Spine Hospital, said, “Medcare Hospitals & Medical Centres is committed to ensuring the wellbeing of our community. As a combined effort of the nation’s initiatives to offer its people a safe environment, it is our priority to facilitate this by creating this secure space for all people travelling into the UAE and those needing to travel out of the country. With borders steadily reopening, we ensure the most trusted and safe access to …

FCM Travel Solutions has been officially recognised as one of Middle East’s Best Workplaces for 2020, by leading global workplace culture authority Great Place to Work Middle East. Taking place for the first time in the region, Great Place to Work recognised 50 organisations in the Middle East. “Our staff work extremely hard and more so recently during COVID-19, to provide exceptional service to our clients and in return we must ensure they have a positive workplace culture, even when that means also working from home, that makes for happier employees. Our Leadership team and I are grateful to everyone that has made it possible together to create a working environment where trust, pride and fun play an important role and we are over the moon to say the least to make the Top 50 list in the Middle East region and ranking No.41 amongst these companies.” Ciarán Kelly, Managing Director, FCM Travel Solutions, Middle East & Africa Network. “Rebuilding mutual trust and creating an innovative, positive and happy workplace in these challenging times should be at the top of the agenda for organisations; being a great workplace helps GCC entities quantify their culture and produce better business results.” said Sunil Gauniyal, General Manager, Operations & Finance, FCM Travel Solutions, UAE. Ibrahim Mougharbel, Managing Director, Great Place To Work UAE said, “We are very proud to be launching for the first time in the region the top 50 Middle East Best Workplaces, and in line with our 2020 strategy of recognising organisations across the region that sustain a high trust, high performing culture for employees; our objective remains to evolve the work culture in the Middle East countries and the …

Sam, FCM’s ground-breaking ‘Smart Assistant for Mobile’ is now available to its clients in the Middle East.  An industry first, Sam is technology that entirely enhances a traveller’s experience whilst on the go. The mobile app blends a powerful mix of Artificial Intelligence with the expertise of real FCM travel consultants to deliver personalised, relevant information to business travellers’ mobile devices through a chat-based interface. The highly interactive, travel-savvy app supports business travellers with all aspects of travel via a conversational interface to answer questions, make recommendations and perform actions before, during and post trip. As of now, two versions of Sam are available to FCM clients and business travellers in the Middle East:  A premium version exclusively for FCM customers with additional features that are configured for these customers as part of their tailored rollout. These premium features include auto-synching the traveller’s bookings, integrated self-booking tool, live chat with an FCM consultant to provide service and make or amend bookings on the move; weather, restaurants, traveller tips and the option for the user to ‘share location’ as part of a mobile duty of care feature.  A basic free version  enables any user to add their trips manually, view weather, traffic and flight alerts, and connect with local ground transport options. Ciarán Kelly, Managing Director Middle East & Africa, FCM Travel Solutions, commented, “As a leading global TMC, we are the first to offer AI to our business travellers, and our Middle Eastern clients are now using Sam’s ground-breaking interactive and supportive features while they are on the move. Sam supports the business traveller, and the Travel Arranger in an organisation, understanding and reacting to their circumstances and enhancing their …