Tag Archives: big data

Riyadh Air and Microsoft signed a Memorandum of Understanding to drive innovation and sustainability across Saudi Arabia’s aviation sector. As part of the agreement, Riyadh Air has selected Microsoft’s trusted Azure cloud platform as its preferred platform for accelerating digital transformation and will leverage the highly secure, scalable, and reliable platform to improve operational efficiency and customer service. The announcement will see both organizations collaborating to leverage the potential of cutting-edge technologies such as Big Data, Artificial Intelligence, copilot experiences, the Metaverse, and Virtual Reality to enhance Riyadh Air’s offerings, services, and operational models. Adam Boukadida, Chief Finance Officer, Riyadh Air, said: “We are thrilled to announce our partnership with Microsoft as we embark on an accelerated digital enablement journey to fuel the growth and innovation within the aviation industry. Leveraging the robust Microsoft Azure platform is just the beginning; we are poised to tap into the vast network of Microsoft partnerships and harness the remarkable AI capabilities offered through Microsoft’s comprehensive suite of services & solutions, empowering Riyadh Air to grow & thrive in the ever-evolving digital landscape. By embracing Microsoft’s platform and solution capabilities, we aim to build a unique customer and employee experience and expedite our progress in achieving our sustainability targets.” Riyadh Air and Microsoft will also jointly establish a Centre of Excellence that will provide a structured framework for driving innovation and delivering substantial business benefits for both organizations. The partnership also sees both parties forming a dedicated board that will actively drive efforts in line with the Kingdom’s national sustainability agenda. Turki Badhris, Acting General Manager at Microsoft Arabia, said that the partnership is a perfect demonstration of Riyadh Air’s forward-thinking vision which leverages …

Big data is having a transformative effect on hospitality across the Middle East and beyond. However, leading hoteliers speaking on the opening day of Arabian Travel Market (ATM) 2023, which will run at Dubai World Trade Centre (DWTC) until Thursday 4 May, emphasised that human intervention remains essential if owners and operators wish to derive genuine value from the information being gathered. ‘Hospitality Debate: What More Can Big Data Unlock?’ featured a range of expert insights into the power of data to improve guest experiences within the Middle East’s hospitality sector. Moderated by Paul Clifford, Group Editor – Hospitality & Design at ITP Media Group, the session saw Chris Hartley, CEO of Global Hotel Alliance; Tommy Lai, Chief Executive Officer at General Hotel Management Pte Ltd; Sandeep Walia, Chief Operations Officer – Middle East at Marriott; and Nicolas Huss, CEO of Hotelbeds, take to the ATM Global Stage to share their views. Commenting on advancements in the hospitality sector’s data capabilities over the past decade, General Hotel Management Pte Ltd’s Lai said: “It used to be you’d need a lot of people for analysis, but now, you can collect data and AI will decipher it for you. Big data and AI are evening the playing field between small groups and larger brands.” Speaking on the importance of interpretation, Marriott’s Walia said: “This technology can help guests to narrow down the hotels they would like to stay in,” noting that big data – when used in combination with AI – can help to identify the best options for customers. “But ultimately, guests have to connect with us to make the booking, so the balance between AI and the human touch is …