Tag Archives: baggage

Dubai Airports has introduced a new facility combining Left Luggage and Mishandled Baggage services, to enhance the guest experience at Dubai International’s (DXB) Terminal 2. Now open, the Baggage Service Centre is a one-stop shop for all baggage-related services conveniently located to ensure guests can easily store and reclaim their bags around the clock. The new facility seamlessly and securely connects publicly accessible areas with the secured areas of the terminal, allowing guests to claim their luggage without the need to go through additional screening processes. This improvement enhances safety and reduces waiting times for guests, making the overall airport experience smoother and more efficient. The launch of this service exemplifies the strong collaboration between Dubai Airports and its service partners, including Dubai Police, Dubai Customs, and dnata.

Under a new rule at Dubai Airports, bags without flat surfaces will be rejected at check-in effective from March 8, 2017. Dubai Airports has advised all airlines operating into DXB of the imminent change and has updated its website, mobile app and signage across the airport to help raise awareness. The rule is aimed to improve service, reduce the risk of mishandling and enhance the performance of its check-in and baggage operation at Dubai International. “Dubai International provides some of the most sophisticated baggage systems in the world,” said Ali Angizeh, Vice President of Terminal Operations at Dubai International. “However, even the most technologically advanced systems can be disrupted by irregular shaped or oversized bags. Bags that are round or do not have a flat surface of any kind are by far the largest source of baggage jams. These jams can shut down sections of our system, delay baggage delivery to the aircraft and inconvenience our customers.” “We are trying to get the message out there as much as possible,” added Angizeh. “Passengers, who show up at the airport with non-compliant baggage, will also be given the option to have it repacked in boxes for a fee.” Stretching 140 kilometres and covering a surface area of 75 football fields, DXB’s baggage handling system is among the largest in the world. It has 15,000 trays and is powered by 21,000 motors. DXB handled approximately 9.3 million bags in January this year. A bag spends an average of 29 minutes in the baggage system at DXB.